Pay in Advance (prepaid) customer service

    Find the prepaid support you need by visiting our Contact Us page, or find help below.


    If you're looking to activate your prepaid service, you can go online to activate your T-Mobile prepaid service. Or, you can activate by calling 1-877-778-2107.


    Find support online

    Go to My T-Mobile and log in to your account to change your plan, pay your bill, set up AutoPay, and more.



    Get help from other customers

    Check out our Support Community. You can ask questions and get help from other T-Mobile customers.



    Refill your account

    Running out of talk time? There are several ways you can refill your account:



    Message a Customer Service specialist

    To get quick and easy online answers to your questions, you can Message Us through our Contact Us page.



    Give us a call



    Schedule a call with a Customer Service rep

    To set up a scheduled call, log in to My T-Mobile and click CALL ME. From there, we'll walk you through the process.



    Get in-person support

    Find a T-Mobile store near you using our Store Locator. We’ll even give you driving directions!