Find the prepaid support you need by visiting our Contact Us page, or find help below.
If you're looking to activate your prepaid service, you can go online to activate your T-Mobile prepaid service. Or you can activate by calling 1-877-778-2107.
Go to My T-Mobile and log in to your account to change your plan, pay your bill, set up AutoPay, and more.
Check out our Support Community. You can ask questions and get help from other T-Mobile customers.
Running out of talk time? There are several ways you can refill your account:
- Log in to My T-Mobile and refill your account online.
- Download and use the T-Mobile Refill app.
- Call 1-877-720-5195 or dial *ADD from your mobile phone.
To get quick and easy online answers to your questions, you can send us a message. And, be assured, we’ll get back to you.
- In the lower-right area of any Support page, click Message us on My T-Mobile.
- Log in to My T-Mobile.
- Click Message us.
- Enter your question, comment, or concern in the conversation box that opens. Click send (the arrow).
- Call 1-877-778-2106 or dial *8646 from your mobile phone to manage your plan, check your usage, or pay a bill. Or, manage your account online through My T-Mobile.
- TTY service is available for the hearing impaired by calling 1-877-296-1018, 7 days a week, from 3 a.m.-10 p.m. PT.
- Download the T-Mobile app and whenever you need our help, simply open the app and select Call Us.
- You can go online to activate your T-Mobile Pay in Advance (Prepaid) service. Or, you can activate by calling 1-877-778-2107.
To set up a scheduled call, log in to My T-Mobile and click CALL ME (found at the top of the page). From there, we'll walk you through the process.
Find a T-Mobile store near you using our Store Locator. We’ll even give you directions!