Pay in Advance (prepaid) customer service

    Need support for your Pay in Advance (prepaid) account? We have many convenient ways to get in touch with us.



    Go online

    Go to My T-Mobile and log in to your account to check your usage, change your plan, pay your bill, and more.



    Get help from other customers

    Check out our Support Community. You can ask questions and get help from other T-Mobile customers.



    Connect with us on My T-Mobile

    Customer Care is available 24/7. Just log in to My T-Mobile and get the answers you're looking for–now!



    Call customer service

    • Call 1-877-778-2107 to activate your T-Mobile Pay in Advance (prepaid) service. Or go online to activate your T-Mobile Pay in Advance service.
    • Call 1-877-778-2106 or dial *8646 from your mobile phone to manage your plan, check your usage, or pay a bill. Or go online to  manage your account.
    • TTY service is available for the hearing impaired by calling 1-877-296-1018, 7 days a week, from 3 a.m. to 10 p.m. PT.



    Refill your account

    Running out of talk time? Call 1-877-720-5195 or dial *ADD from your mobile phone. You can also refill your account online.