Pay in Advance (prepaid) Customer Service

    Find customer service support for your Pay in Advance (prepaid) account here!



    Online convenience

    You can check your usage, change your plan, and more. Just log in to My T-Mobile.



    Get help from other customers

    Ask questions and get help from other T-Mobile customers on our Support Community.



    Live Chat with a Customer Service specialist

    Have questions? Get help in real time with T-Mobile Live Chat.



    Contact Customer Service



    Refill your account

    Using a credit card, debit card, or electronic check: