Refill your prepaid account

T-Mobile offers many convenient ways to refill your prepaid account, such as using refill cards, credit or debit cards, or automatic renewal.

 

If you're on a plan with limited minutes, you can refill your account online, by phone, or by purchasing a refill card. We'll send you a free text message reminder when you get close to the account balance expiration date.

 

 

Refill automatically

For your convenience, and depending on the type of prepaid plan you have, you can either set up AutoPay (where your account is refilled every 30 days) or Auto Refill (your account is refilled based on the frequency you choose). You’ll need a credit card, debit card, or your checking account information.

 

Automated refills can be set up through one of the following ways:

  • My T-Mobile
    1. Log in to your My T-Mobile account online.
    2. From the Welcome page, under the My Account status, select refill account.
    3. On the Refill Account page, under AUTO REFILL, select Sign up.
    4. Select Credit or debit cards or Checking account to enroll.
    5. Enter checking account details or card details, such as billing information, name, expiration date and address.
    6. Below the payment details, in the Sign up for Auto-pay section, choose one or more of the following options:
      • AutoPay: Occurs monthly on the renewal date.
      • Auto Refill: Allows you to schedule your payments.
      • Add extra funds: To be used towards additional monthly usage costs.
    7. In the Save payment information section, select Continue.
  • T-Mobile app
    1. Open the T-Mobile app, from the home screen tap Refill.
    2. A pop up screen will appear explaining Auto Pay, tap Enroll to get started.
    3. Tap Auto Pay, then tap Frequency:
      • Thirty Days
      • Weekly
      • Bi-Weekly
    4. Tap Start Date.
    5. Tap Amount and Card to enter details.
    6. Tap Next.
  • Connect Me
    1. Access Connect Me on your device.
    2. When the prepaid account dashboard appears, tap Add/change monthly plan.
    3. Choose desired plan, then tap CHOOSE MONTHLY PLAN.
    4. Review the Auto Pay Terms, then click NEXT. Auto Pay is required for prepaid auto renew data passes.
    5. Enter payment information, then tap NEXT.
    6. Review terms of service, then tap AGREE.
    7. Review payment summary, then tap PLACE ORDER. Wait for changes to apply.
  • Call the Refill Center at 1-877-720-5195

 

 

Refill online

You can refill your prepaid account online through My T-Mobile, or we can show you how to refill your account. Here are a few details to keep in mind:

  • Maximum refill amount of one transaction is $150.
  • Multiple transactions may be completed in one day.
  • Total account balance can't exceed $1,000.

 

 

Refill by phone

You can refill your prepaid account on the phone by calling the T-Mobile Refill Center. Just dial *ADD (*233).

 

 

Refill in the T-Mobile app

You can refill your account through the T-Mobile app.

  1. Open the app from the home screen and tap Refill.
  2. Tap Billing & Refill below the pop-up window that describes AutoPay.
  3. Tap Amount Needed To Renew.
  4. Tap the desired Refill Option and enter the requested information:
    • Refill with credit/debit card now
    • Redeem a refill card
    • Refill by dialing *ADD
    • Find a refill card location

 

Purchase refill cards

You can purchase refill cards online, or you can purchase them at a T-Mobile store or an authorized retailer. Find a refill location near you.

 

Change automatic payments

You can update your credit card details when you are signed up for automatic payments.

 

My T-Mobile

  1. From the home page, click Auto Refill.
  2. Click Manage Payment Options at the bottom of the page.
  3. Click Edit under the current card information.
  4. Input the new card information.
  5. Click Continue to save changes.

 

T-Mobile app

  1. From the home page, click Refill.
  2. In the Manage AutoPay section, click the + and then click Edit.
  3. Complete the necessary changes, such as AutoPay frequency, amount or credit card information and click Submit.