Master reset: T-Mobile Concord

Learn how to master reset the T-Mobile Concord through the menu or hardware keys.

 

 

 

 

Master reset from settings menu

 

A master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloads, ringtones, images, apps, contacts, and Visual Voicemail.

 

To perform a master reset, follow these steps:

 

  1. Back up all data on the internal memory.
  2. Back up all necessary data that is on the internal memory.
  3. From any Home screen, tap the Menu key.
  4. Tap Settings.
  5. Tap Privacy.
  6. Tap Factory data  reset.
  7. Tap to check (select) Erase  SD card.
  8. Tap Reset phone.
  9. Enter six zeros to erase your personal information.
  10. Tap Erase everything.
  11. Tap OK.

 

 

Master reset with hardware keys

 

A master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloads, ringtones, images, apps, contacts, and Visual Voicemail.

 

If the device menus are frozen or unresponsive, you can master reset using hardware keys. To perform a master reset, follow these steps:

 

  1. Back up all data on the internal memory.
  2. Turn off the device.
  3. Simultaneously press and hold the Power, Volume Down, and Home keys until the following screen appears.

    reset 1.pngreset 3.png
  4. Press the Home key to bring up a list of options.

    reset 4.png

  5. Press the Volume Down to highlight wipe data/factory reset and select it with the Options key.
    reset 6.png
  6. Use the Volume keys to scroll to and select Yes with the Options key.
    reset 7.png
  7. When the Factory Data Reset option appears, use the Volume keys to scroll to and select it with the Options key.
  8. Once complete, press the Option key and the handset will reset.