Learn how to wipe the T-Mobile Concord through the hardware keys.
Wipe cache partition
If the phone is not working correctly, you may need to master reset it and also clear the cache partition. These two resets clear different parts of the phone storage. Unlike a master reset, wiping the cache partition does not delete your personal data.
To wipe the cache partition, follow these steps:
- Turn off the device.
- Simultaneously press and hold the Power, Volume Down, and Home keys until the following screen appears.
- Press the Home key to bring up a list of options.
- Press the Volume Down to highlight wipe cache partition, then press the Options key to select it.
- Once complete, press the Option key and the handset will reset.