File a JUMP! or Premium Handset Protection (PHP) claim

    Learn how to file a claim if your phone is covered with JUMP!™ or Premium Handset Protection® (PHP). Only the Primary Account Holder or an authorized user on the account can file a claim. Claims must be reported within 90 days of the incident, unless state law requires additional time.

     

     

    To file a claim:

     

    1. Make sure you have the following information ready:
      • Your mobile number
      • The make and model of your device
      • The date the incident occurred
      • Proof of ownership and/or a government-issued ID
      • If stolen, the police report number. Learn how to report your phone as lost or stolen to prevent unauthorized usage.
    2. Log in to My T-Mobile.
    3. Click PHONE at the top of the page.
    4. If there's more than one phone on your account, you'll need to select the name/phone number from the drop-down menu that is connected to the phone for which you're filing a claim.
    5. Follow the below steps depending on the wording you see:

      If you see File Damage Claim for JUMP!:

       

      1. Click File Damage Claim for JUMP!.
      2. You'll be taken to the Assurant website.
      3. Check to make sure that the Mobile Number is the correct one for the damaged phone. If it's incorrect, go back and choose the correct mobile number from the drop-down menu in My T-Mobile.
      4. Follow the step-by-step directions to file your claim. If you need help filing your claim or for more information, call Assurant Solutions at 1-866-866-6285.

      If you see File a damage claim:

       

      1. Click File a damage claim.
      2. You'll be taken to the Asurion website.
      3. Click the green File Claim button.
      4. Enter your Wireless Number, Name, and the Security Code you see.
      5. Click the blue Continue button.
      6. Follow the step-by-step directions to file your claim. If you need help filing your claim or for more information, call Asurion at 1-866-268-7221.

     

     

    Related pages

     

    Premium Handset Protection

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