Learn how to file a claim if your device is covered with JUMP! with Premium Device Protection or Device Protection. Only the Primary Account Holder or an authorized user on the account can file a claim. Claims must be reported within 90 days of the incident, unless state law requires additional time.
For more information about filing your claim or tracking your claim status, call Assurant at 1-866-866-6285.
For more information about filing your claim or tracking your claim status, call Asurion at 1-866-268-7221.
Mechanical breakdown/warranty claims are processed by T-Mobile if your device is malfunctioning due to a defect in materials or workmanship. Contact T-Mobile Customer Service to request your replacement phone or device. Other claims (accidental damage, loss, or theft) are processed by the claim center.
If you found your phone and need to cancel your claim, you can contact the claim center below. They are also available to answer questions about your claim status, deductible, or other information.
There are two different companies that provide Device Protection so you’ll want to be sure that you select the right one for you. If you are unsure which claim center is correct, check out the email that was sent to you when you filed your claim. Alternatively, you can also follow the instructions above to file a claim, and you will be directed to the correct provider.
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