Premium Handset Protection (PHP) Overview

    Premium Handset Protection (PHP) provides protection against loss, theft, accidental damage, and malfunction of your wireless device. The PHP Bundle provides insurance and warranty coverage, as well as access to Mobile Security at no extra charge.


    PHP Warranty provides you with benefits both during and after the manufacturer's warranty period. The manufacturer’s warranty generally provides coverage for malfunctions or failures due to defects in materials or workmanship for the first 6-12 months of ownership. After that, your equipment is not protected if it fails or malfunctions. With PHP Warranty, you will be protected by service warranty coverage if your equipment fails or malfunctions after the manufacturer’s warranty expires. The enhanced warranty program provides expedited service; you will typically receive your replacement equipment the next business day (where available).


    Premium Handset Protection benefits


    Peace of Mind

    With the Premium Handset Protection Bundle, you can live your life knowing you are covered for loss, theft, damage or malfunction.

    • Phone dropped in water? Covered!
    • Keypad stopped working? Covered!


    • File your claim quickly and easily.
    • File claims online or on the phone.
    • Get six months of warranty support on insurance replacements.
    • Get reconnected quickly with next business day delivery, where available, for online and phone claims approved by 8 p.m. EST.
    • Ability to locate, lock, or wipe data from your phone if it is lost.
    Low Cost
    • Know exactly what you are going to pay for the replacement phone.
    • Avoid paying full replacement cost for a device.


    • Not available on prepaid accounts.
    • You have 14 days from service activation, valid upgrade, or exchange to enroll in Premium Handset Protection.