Device Protection provides coverage against hardware services (mechanical breakdown), accidental damage, loss, and theft. If you already have Device Protection, and need to file a claim, find out how.
Device Protection is a plan provided by Assurant and offered by T-Mobile that covers the replacement of the device in the event of hardware services (mechanical breakdown) issues, accidental damage, loss and theft, even after the manufacturer's warranty expires.
For pricing and other information on what's covered, read about the JUMP!™ upgrade program and device protection services.
You're not required to purchase Device Protection in order to activate service with T-Mobile. But, without protection, you may be responsible for the full replacement cost of your device.
You may already have coverage through homeowner’s or renter's insurance (T-Mobile's associates are not qualified or authorized to evaluate your existing insurance coverages). Keep in mind, if you have other coverage, the deductible you'd have to pay with another insurer may be higher.
Any questions regarding coverage provided should be directed to Assurant at 1-866-866-6285.
This plan covers the device, standard charger, standard battery and SIM card (when applicable to the device). The accessories are covered if part of the original device purchased and only in the event of the simultaneous loss or theft of both, the device and the accessory. Other accessories, routers, and netbooks are not covered. Warranty exchanges are completed by T-Mobile for device manufacturer defects that could occur within the first year of the Manufacture's Warranty. Contact T-Mobile Customer Service if you're experiencing a warranty issue.
Things to keep in mind:
Enrollment must occur no later than 14 days after a purchase of a qualified T-Mobile device. You can cancel coverage at any time, 24 hours a day, seven days a week. If you already have Device Protection, find out how to file a claim.
You can enroll in Device Protection through several ways:
You have 14 days from the time of purchase of your qualifying T-Mobile device to enroll. To check if you have Device Protection:
From your mobile device
From your computer
For New York customers only: Device Protection benefits may be purchased separately through an insurance program that offers coverage in the event of Loss, Theft, or Accidental Damage or through an extended service contract that offers coverage against mechanical breakdown.
All other states: The monthly charge covers the service contract components (mechanical or electrical breakdown and accidental damage). In addition, customers will receive loss and theft insurance coverage benefits under a group master policy issued to T-Mobile.
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