Device Protection

    Device Protection provides coverage against hardware services (mechanical breakdown), accidental damage, loss, and theft. If you already have Device Protection, and need to file a claim, find out how.

     

    How Device Protection works

    Device Protection is a plan provided by Assurant and offered by T-Mobile that covers the replacement of the device in the event of hardware services (mechanical breakdown) issues, accidental damage, loss and theft, even after the manufacturer's warranty expires.

     

    For pricing and other information on what's covered, read about the JUMP!™ upgrade program and device protection services.

     

    You're not required to purchase Device Protection in order to activate service with T-Mobile. But, without protection, you may be responsible for the full replacement cost of your device.

     

    You may already have coverage through homeowner’s or renter's insurance (T-Mobile's associates are not qualified or authorized to evaluate your existing insurance coverages). Keep in mind, if you have other coverage, the deductible you'd have to pay with another insurer may be higher.

     

    Any questions regarding coverage provided should be directed to Assurant at 1-866-866-6285.

     

    This plan covers the device, standard charger, standard battery and SIM card (when applicable to the device). The accessories are covered if part of the original device purchased and only in the event of the simultaneous loss or theft of both, the device and the accessory. Other accessories, routers, and netbooks are not covered. Warranty exchanges are completed by T-Mobile for device manufacturer defects that could occur within the first year of the Manufacture's Warranty. Contact T-Mobile Customer Service if you're experiencing a warranty issue.

     

    Things to keep in mind:

    • Maximum of two approved claims within a 12-month period for claims of accidental damage, loss, or theft (Subject to your deductible).
    • No maximum on the amount of replacements for hardware service (mechanical breakdown).
    • A maximum of $1,500 per claim applies.
    • When buying Device Protection only, the Lookout Mobile Security® Premium feature is not included.
    • Your device will be replaced with a reconditioned device of like type and quality. If a reconditioned device is not available, we will replace it with a new device of like type and quality.. Replacement device comes with a 6-month warranty or the remainder of the manufacturer's warranty (if longer)..

     

    Benefits

    • Peace of mind. With Device Protection, you can live your life knowing you're covered for malfunction due to a hardware service (mechanical breakdown) issues, accidental damage, loss, and theft. Device accidentally dropped in water? Covered!  Keypad stopped working? Covered!
    • Convenience. File your claim quickly and easily, either online or by phone.
    • Warranty. Every replacement device comes with a six month warranty or the original manufacturer's warranty, whichever is longer.
    • Get reconnected quickly. Once your claim is approved by Assurant, your replacement device will be shipped next business day (if available), at no additional charge.
    • Low cost. You'll know exactly what you're going to pay for the replacement device, and you won't pay the full replacement cost for a device.
    • AppleCare Services. Are you an iPhone user? AppleCare Services are now included in the cost of Premium Device Protection!
      • Direct access to AppleCare award-winning technical support via chat or phone, including 24/7 priority access through getsupport.apple.com.
      • Software support for iOS, iCloud, and Apple-branded iOS apps.
      • Hardware coverage for your Apple device, battery, and included accessories.
      • Access to lower service fees: for iPhone - $29 for screen damage*, or $99 for any other iPhone accidental damage; for iPad - $49 for accidental damage*.

     

    Enrollment

    Enrollment must occur no later than 14 days after a purchase of a qualified T-Mobile device. You can cancel coverage at any time, 24 hours a day, seven days a week. If you already have Device Protection, find out how to file a claim.

     

    You can enroll in Device Protection through several ways:

     

     

     

    How do I check if my phone has Device Protection?

    You have 14 days from the time of purchase of your qualifying T-Mobile device to enroll. To check if you have Device Protection:

     

    From your mobile device

    1. Go to My T-Mobile and log in to your account.
    2. Select PLAN.
    3. Select View plan details.
    4. If you have Device Protection, you'll see the service in the HANDSET PROTECTION AND UPGRADES section.

     

    From your computer

    1. Go to My T-Mobile and log in to your account.
    2. Select PLAN.
    3. If you have Device Protection, you'll see the service in the HANDSET PROTECTION AND UPGRADES section.

     

    For New York customers only: Device Protection benefits may be purchased separately through an insurance program that offers coverage in the event of Loss, Theft, or Accidental Damage or through an extended service contract that offers coverage against mechanical breakdown.

     

    All other states: The monthly charge covers the service contract components (mechanical or electrical breakdown and accidental damage). In addition, customers will receive loss and theft insurance coverage benefits under a group master policy issued to T-Mobile.

    AppleCare Service claims

    * Within the first two accidental damage claims, the service fee for iPhone screen damage is $29, and the service fee for iPad accidental damage is $49, when service is provided at Apple Stores, Apple Authorized Service Providers, and through Apple’s mail-in and repair service; for all other accidental damage claims the service fee is $99. There is a maximum of two approved loss, theft or accidental damage claims within a 12-month period, subject to your service fee/deductible. There is no maximum on the amount of replacements for hardware service (mechanical breakdown). There’s a maximum of two approved Accidental Damage claims within 24 months through AppleCare Services. There’s no maximum for Hardware Service claims within 24 months through AppleCare Services. After your AppleCare benefits are exhausted, Assurant will handle your claims.