Device Protection provides protection against device malfunction due to a mechanical breakdown, accidental damage, loss, and theft. If you already have Device Protection, and need to file a claim, find out how.
Device Protection is a service provided by Assurant and offered by T-Mobile that provides device replacement coverage for accidental damage; malfunction due to a mechanical breakdown; loss; and theft, even after the manufacturer's warranty expires.
For pricing and other information on what's covered, read about the JUMP!™ upgrade program and handset protection services.
You're not required to purchase Device Protection in order to activate service with T-Mobile. But, without protection, you may be responsible for the full replacement cost of your phone.
You may already have coverage through homeowner’s insurance or other means (T-Mobile is not qualified to evaluate your existing insurance coverage). Keep in mind, if you have other coverage, the deductible you'd have to pay with another insurer may be higher.
Any questions regarding coverage provided should be directed to Assurant at 1-866-866-6285.
Coverage includes replacement of the device, SIM, battery, and standard charger. Other accessories, routers, and netbooks are not covered. Warranty exchanges are completed by T-Mobile for device manufacturer defects that could occur within the first year of the Manufacture Warranty. Contact T-Mobile Customer Service if you're experiencing a warranty issue.
Things to keep in mind:
Enrollment must occur no later than 14 days after a purchase of a qualified T-Mobile phone. You can cancel coverage at any time, 24 hours a day, seven days a week. If you already have Device Protection, find out how to file a claim.
You can enroll in Device Protection through several ways:
You have 14 days from the time of purchase of your qualifying T-Mobile device to enroll. To check if you have Device Protection:
From your mobile device
From your computer
For New York customers only: Device Protection includes the Service Contract component (Mechanical Breakdown). Also, you receive loss, theft, and accidental damage coverage benefits. Benefits may also be purchased separately through an insurance program that offers coverage in the event of loss, theft, and accidental damage for a monthly charge per device, or through an extended service contract that offers coverage against mechanical breakdown for a monthly charge per device.
All other states: Device Protection covers the Service Contract components (Mechanical Breakdown and Accidental Damage). Also, you receive Loss and Theft coverage benefits at no additional cost to you. You'll be a certificate holder on T-Mobile's Insurance Policy for Loss and Theft coverage benefits. T-Mobile pays for these benefits on your behalf. There are no separate insurance fees.
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