Master reset: T-Mobile Prism II

Learn how to master reset the T-Mobile Prism II through the menu or hardware keys.

 

 

 

 

Master reset from settings menu

 

A master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloaded content, ringtones, images, apps, and contacts. It does not delete data stored on the SIM card or SD card.

 

To perform a master reset, follow these steps:

 

  1. Back up all data on the internal memory.
  2. From the Home screen, tap the Menu key.
  3. Tap System settings.
  4. Scroll to 'PERSONAL,' and then tap Backup & reset.
  5. Tap Factory data reset.
  6. Tap Reset phone.
  7. Tap Reset phone again.

 

 

Master reset with hardware keys

 

A master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloaded content, ringtones, images, apps, and contacts. It does not delete data stored on the SIM card or SD card.

 

If the device menus are frozen or unresponsive, you can master reset using hardware keys. To perform a master reset, follow these steps:

 

  1. Back up all data on the internal memory.
  2. Turn off the phone.
  3. Press and hold the Power and Volume Up keys simultaneously.
  4. Continue to hold the keys past the T-Mobile splash screen.
  5. Release all keys when the Android system recovery screen appears.
  6. Press the Volume Down key to highlight 'wipe data/factory reset.'
  7. Press the Power key to select.
  8. Press the Volume Down key to highlight 'Yes -- delete all user data.'
  9. Press the Power key to select. The unpacking Android screen appears, and once complete with the reset, the Android system recovery screen reappears.
  10. Press the Volume Down key to highlight 'reboot system now.'
  11. Press the Power key to select. The phone will automatically restart.