Lost or stolen device help

If your device was lost or stolen, contact us as soon as possible to lock your device and service.


Protect your account


Locate lock or replace your device


Device security


Replacement options


Restore service

  • When you're ready to restore service give us a call at 1-800-937-8997.
  • Check your next bill and report any suspicious charges so we can investigate.
  • If the device is found, contact us for an unblock request.
  • If you believe your device is incorrectly listed as lost or stolen, contact us for assistance.