Voicemail lets you retrieve and manage your voice messages, and it's included with your T-Mobile plan. Once voicemail is set up, callers can leave a message—even your device is in use or turned off—so you'll never miss an important message. You can find instructions below, or download the voicemail menu options attachment.
To use voicemail on My T-Mobile, make sure that you're registered and have the latest version of your web browser.
To check your voicemail messages, press and hold the 1 on your device's dialpad to call and connect to voicemail.
You can check your messages online through My T-Mobile.
From your mobile device with the T-Mobile app:
From a computer:
From a landline:
By default, you aren't asked for your password when checking your voicemail from your device. However, if you have your outgoing caller ID blocked, are required to enter your password when you call your voicemail from your device. This step is for the security of your account, since the voicemail system doesn't recognize your mobile number when it's blocked. T-Mobile recommends that you turn on your voicemail password for added security. A good password is one that's easy for you to remember, but hard for others to guess.
Using your device's dialpad:
Press and hold the 1 on your device's dialpad to call and connect to your voicemail.
To save a message on your device, follow these steps:
Pay in Advance (Prepaid): 15
VVM & VTT: 45
Pay in Advance (Prepaid): 14
VVM & VTT: 30
Basic: 14 days
If you have an Android device with Visual Voicemail (VVM), you can also download voicemail messages to a memory card. To do this, open the message, press menu, and select Save message to. Your message downloads to the VVM folder on your memory card.
From your mobile device with the T-Mobile app
Visual Voicemail (VVM) FAQs
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