How to use voicemail

Voicemail lets you retrieve and manage your voice messages, and it's included with your T-Mobile plan. Once voicemail is set up, callers can leave a message—even when your device is in use or turned off—so you'll never miss an important message.

 

You can find instructions below, or download the voicemail menu options attachment. To use voicemail on My T-Mobile, make sure that you're registered and have the latest version of your web browser.

 

 

Set up your voicemail

  1. Press and hold the 1 on your devices's dialpad to call and connect to your voicemail.
  2. If prompted for a password the first time you access your new voicemail account, use the last four digits of your mobile number.
  3. When prompted, create a password. Your password can be any 4- to 7-digit code. A good password is one that’s easy for you to remember, but hard for others to guess.
  4. When prompted, record your greeting and name. Your voicemail is now ready to use.

 

 

Change your greeting

  1. Press and hold the 1 on your device's dialpad to call and connect to your voicemail.
  2. Press the * key to access the main menu.
  3. Press 3 to access the Greeting menu.
  4. Press 2 to record a new greeting. If you're replacing an existing greeting, the existing recording plays first.
  5. When prompted, record your greeting. Press the # key when you're done recording.
  6. Press 1 to set your recording as your voicemail greeting.

 

 

Check your messages

To check your voicemail messages, follow the steps below. (If you're traveling internationally, read our International roaming checklist to learn how to check your messages.)

 

From your device:

Press and hold the 1 key on your device's dialpad. Or call 123.

 

From My T-Mobile on your computer:

  1. Go to My T-Mobile and log in to your account.
  2. Click PHONE at the top of the page.
  3. Click Check Voicemail (it's located in the list of links along the right side of the page).
    • Click the play button to the left of the voicemail message. If you want to play all of your messages, select Play All.

     

    From a landline:

    1. Call 1-805-637-7243.
    2. When prompted, enter your 10-digit mobile number.
    3. Interrupt the voicemail greeting by pressing the * key.
    4. When prompted, enter your voicemail password.
    5. Follow the menu prompts to check your voicemail messages.
      Note: Any applicable landline long-distance fees are the responsibility of the account owner.

     

     

    Change your password

    By default, you aren't asked for your password or PIN when checking your voicemail from your device. However, if you have your outgoing caller ID blocked, you're required to enter your password when you call your voicemail from your device. This step is for the security of your account, since the voicemail system doesn't recognize your mobile number when it's blocked. T-Mobile recommends that you turn on your voicemail password for added security. A good password is one that's easy for you to remember, but hard for others to guess.

     

    From My T-Mobile on your computer:

    1. Go to My T-Mobile and log in to your account.
    2. Select PHONE at the top of the page.
    3. Click Check Voicemail (it's located in the list of links along the right side of the page).
    4. Click Settings.
    5. Click PIN and follow the on-screen instructions.

     

    Using your device's dialpad:

    1. Press and hold the 1 on your device's dialpad to call and connect to your voicemail.

    2. Press the * key to access the main menu.
    3. Press 5 to access the Password Security menu.
    4. To change your password, press the 1 key.

     

     

    Save or download a message

     

    For postpaid accounts: You can log in to My T-Mobile to save voicemail to a computer as an MP3 file, or you can forward messages to an email address.

     

    For prepaid accounts: If you don't have an Android device with T-Mobile Visual Voicemail or an iPhone with the voicemail feature that came with it, you'll need to call your Voicemail regularly to resave the messages before they expire.

     

    T-Mobile Visual Voicemail app:

    If you have an Android device, you can use the T-Mobile Visual Voicemail app (for both prepaid and postpaid accounts).

    • Forward individual voicemail messages to an email address or store them in a third-party cloud solution.
    • Save messages on the device memory/SD card as an AMR file.
    • Save the messages as MP3 files by downloading them from My T-Mobile to a computer.

     

    Voicemail to web: You can use these steps for any device. For a Windows phone, messages have to be fewer than 30 days old.

    1. Go to My T-Mobile and log in to your account.
    2. Select PHONE.
    3. Select Check Voicemail.
    4. Select one or more voicemail messages.
    5. Select one of the following:
      • Download, to save to a laptop or desktop. If you selected multiple messages, they are downloaded together in a single .ZIP file.
      • Send as email, to an address that you enter.

     

    Apple: Saving to iCloud Drive

    1. Open the voicemail message you want to save and press the share button in the upper-right corner.
    2. Choose iCloud Drive as the Share location.
    3. Choose a destination folder within iCloud Drive.
    4. Open iCloud Drive App (comes installed on iPhones).
    5. Locate the voicemail file in the folder you saved it in, and tap on it to open and play the message.

     

    Apple: Send as email attachment

    1. Open the voicemail message you want to save and press the share button in the upper-right corner.
    2. Choose Mail as the Share location.
    3. Add a destination email and select send.

     

    Apple: Save to Google Drive

    1. Open the voicemail message you want to save and press the share button in the upper-right corner.
    2. Choose Copy to Drive as the Share location.
    3. Select a destination folder and select save.

     

    Android: Send as email

    1. Open the voicemail message you want to save and press the 3 dots button in the upper-right corner.
    2. Choose Mail as the Share location.
    3. Add a destination email and select send.

     

    Android Save to Google Drive

    1. Open the voicemail message you want to save and press the 3 dots button in the upper-right corner.
    2. Choose Save to drive as the Share location.
    3. Select a destination folder and select save.

     

    Windows phone

    Unfortunately Windows Phone doesn't have any way to back up voicemail messages. A couple of options you do have:

    • You could play them back via speakerphone and record them using the mic on a laptop or PC.
    • You can use the Voicemail to web feature.

     

    BlackBerry

    1. In the BlackBerry Hub, or the Phone app, touch and hold a voicemail message.
    2. Select Save.

     

     

    Change language of voicemail prompts

    1. Press and hold the 1 on your device's dialpad to call and connect to your voicemail.
    2. Press the star * key to access the main menu.
    3. Press 4 to access the mailbox options.
    4. Press 7 to change the language of the voicemail prompts to either Spanish or English.