How to use voicemail

    Voicemail lets you easily retrieve and manage your voice messages, and it's included with your T-Mobile plan. Once voicemail is set up, callers can leave a message at any time—whether your phone is in use or turned off—so you'll never miss an important message. See the how-tos below, or you can download the voicemail menu options attachment.

     

     

    Set up your voicemail

    1. From your phone's dialpad, press and hold the 1 key.
    2. If prompted for a password the first time you access your new voicemail account, use the last four digits of your mobile number.
    3. When prompted, create your new password. Your password can be any 4- to 7-digit code. Your password should be easy for you to remember but hard for others to guess.
    4. When prompted, record your greeting and name. After you record your name and greeting, your voicemail will be created and ready to use.

     

     

    Check your messages

    To check your voicemail messages, press and hold the 1 from your phone's dialpad to call and connect to voicemail.

     

    To check messages online through My T-Mobile:

    1. Log in to My T-Mobile.
    2. Click TOOLS in the upper right corner of the screen.
    3. Under Voicemail, click Access voicemail.
    4. Click the "play" button to the left of the voicemail message. If you want to play all of your messages, click Play All.

     

     

    Change your password

    By default, you won't be asked for your password when checking your voicemail from your phone. If you have your outgoing caller ID blocked, you'll be required to enter your password when you call your voicemail from your phone. This is for the security of your account, since the voicemail system doesn't recognize your mobile number when it's blocked. T-Mobile recommends that you turn on your voicemail password for added security.

     

    To change your password from your phone:

    1. Press and hold the 1 from your phone's dialpad to call and connect to voicemail.
    2. Press the * key to access the main menu.
    3. Press 5 to access the Password Security menu.
    4. To change your password, press the 1 key. Your password should be easy for you to remember but hard for others to guess.

     

    To change your password online through My T-Mobile:

    1. Log in to My T-Mobile.
    2. Click TOOLS in the upper right corner of the screen.
    3. Under Voicemail, click Access voicemail.
    4. Click Settings found on the pink banner at the top.
    5. On the left, click PIN and follow the on-screen instructions to the right.

     

     

    Change your greeting

    1. Press and hold the 1 from your phone's dialpad to call and connect to voicemail.
    2. Press the * key to access the main menu.
    3. Press 3 to access the Greeting menu.
    4. Press 2 to record a new greeting. If you are replacing an existing greeting, the existing recording will play first.
    5. When prompted, record your greeting and press the # key when you finish recording.
    6. Press 1 to set your recording as your voicemail greeting.

     

     

    Save or download a message

    1. Press and hold the 1 from your phone's dialpad to call and connect to voicemail.
    2. After you listen to a message, press 9 to save the message. Keep in mind, to permanently keep a voicemail message, listen to the message, and save it before the expiration period below:

      Voicemail typeBasicEnhancedPay in Advance (Prepaid)VVM & VTT
      Number of messages you can keep15451545
      Days until unplayed messages are deleted14 days14 days14 days30 days
      Days until played messages are deleted14 days30 days14 days30 days

     

    If you have an Android phone with Visual Voicemail (VVM), you can also download voicemail messages to a memory card. To do this, open the message, press menu, and select Save message to. Your message will be downloaded to the VVM folder on your memory card.

     

    To download a message on My T-Mobile:

    1. Log in to My T-Mobile.
    2. Click TOOLS in the upper right corner of the screen.
    3. Under Voicemail, click Access voicemail.
    4. Click the small box to the left of the message(s) you'd like to download to your computer.
    5. At the top of the list of voicemail messages (and just below the pink banner), click Download.
    6. In the expanded menu, click Download.

     

     

    Send your voicemail to an email address

    1. Log in to My T-Mobile.
    2. Click TOOLS in the upper right corner of the screen.
    3. Under Voicemail, click Access voicemail.
    4. Find the voicemail you want to send and click Send as email.
      • Enter the email address into the To: field.
      • You may leave the Subject: field as is or edit it.
      • You may add an optional message in the Message: field.
    5. Click the pink Send e-mail button.

     

    Related pages

     

    Visual Voicemail (VVM) FAQs