Voicemail lets you retrieve and manage your voice messages, and it's included with your T-Mobile plan. Once voicemail is set up, callers can leave a message—even when your device is in use or turned off—so you'll never miss an important message. You can find instructions below, or download the voicemail menu options attachment.
To use voicemail on My T-Mobile, make sure that you're registered and have the latest version of your web browser.
To check your voicemail messages:
From your device:
Press and hold the 1 key on your device's dialpad.
From My T-Mobile on your computer:
From a landline:
By default, you aren't asked for your password or PIN when checking your voicemail from your device. However, if you have your outgoing caller ID blocked, you're required to enter your password when you call your voicemail from your device. This step is for the security of your account, since the voicemail system doesn't recognize your mobile number when it's blocked. T-Mobile recommends that you turn on your voicemail password for added security. A good password is one that's easy for you to remember, but hard for others to guess.
Using your device's dialpad:
Press and hold the 1 on your device's dialpad to call and connect to your voicemail.
For postpaid accounts: You can log in to My T-Mobile to save voicemail to a computer as an MP3 file, or you can forward messages to an email address.
For prepaid accounts: If you don't have an Android device with T-Mobile Visual Voicemail or an iPhone with the voicemail feature that came with it, you'll need to call your Voicemail regularly to resave the messages before they expire.
T-Mobile Visual Voicemail app:
If you have an Android device, you can use the T-Mobile Visual Voicemail app (for both prepaid and postpaid accounts).
Voicemail to web: You can use these steps for any device. For a Windows phone, messages have to be fewer than 30 days old.
Apple: Saving to iCloud Drive
Apple: Send as email attachment
Apple: Save to Google Drive
Android: Send as email
Android Save to Google Drive
Unfortunately Windows Phone doesn't have any way to back up voicemail messages. A couple of options you do have:
Are you sure you want to delete this document?