How to use voicemail

    Voicemail lets you retrieve and manage your voice messages, and it's included with your T-Mobile plan. Once voicemail is set up, callers can leave a message—even your device is in use or turned off—so you'll never miss an important message. You can find instructions below, or download the voicemail menu options attachment.

     

    To use voicemail on My T-Mobile, make sure that you're registered and have the latest version of your web browser.

     

     

    Set up your voicemail

    1. Press and hold the 1 on your devices's dialpad to call and connect to your voicemail.
    2. If prompted for a password the first time you access your new voicemail account, use the last four digits of your mobile number.
    3. When prompted, create a password. Your password can be any 4- to 7-digit code. A good password is one that’s easy for you to remember, but hard for others to guess.
    4. When prompted, record your greeting and name. Your voicemail is now ready to use.

     

     

    Change your greeting

    1. Press and hold the 1 on your device's dialpad to call and connect to your voicemail.
    2. Press the * key to access the main menu.
    3. Press 3 to access the Greeting menu.
    4. Press 2 to record a new greeting. If you're replacing an existing greeting, the existing recording plays first.
    5. When prompted, record your greeting and press the # key when you finish recording.
    6. Press 1 to set your recording as your voicemail greeting.

     

     

    Check your messages

    To check your voicemail messages, press and hold the 1 on your device's dialpad to call and connect to voicemail.

    You can check your messages online through My T-Mobile.

     

    From your mobile device with the T-Mobile app:

    1. Open the app. If you don't have it, download it now.
    2. If prompted, sign in with your T-Mobile ID and password.
    3. Select the menu in the top-right corner.
    4. Select BENEFITS at the top-right corner of the page.
    5. Under Premium Services > Communication Bundle, click MANAGE.
    6. Select the play button to the left of the voicemail message. If you want to play all of your messages, select Play All.

     

    From a computer:

    1. Log in to My T-Mobile using your T-Mobile ID and password.
    2. Select BENEFITS at the top-right corner of the page.
    3. Under Premium Services > Communication Bundle, click MANAGE.
    4. Select the play button to the left of the voicemail message. If you want to play all of your messages, select Play All.

     

    From a landline:

    1. Call 1-805-637-7243.
    2. When prompted, enter your 10-digit mobile number.
    3. Interrupt the voicemail greeting by pressing the * key.
    4. When prompted, enter your voicemail password.
    5. Follow the menu prompts to check your voicemail messages.
      Note: Any applicable landline long-distance fees are the responsibility of the account owner.

     

     

    Change your password

    By default, you aren't asked for your password when checking your voicemail from your device. However, if you have your outgoing caller ID blocked, are required to enter your password when you call your voicemail from your device. This step is for the security of your account, since the voicemail system doesn't recognize your mobile number when it's blocked. T-Mobile recommends that you turn on your voicemail password for added security. A good password is one that's easy for you to remember, but hard for others to guess.

     

    Using your device's dialpad:

    1. Press and hold the 1 on your device's dialpad to call and connect to your voicemail.

    2. Press the * key to access the main menu.
    3. Press 5 to access the Password Security menu.
    4. To change your password, press the 1 key.

     

    From your mobile device with the T-Mobile app:

    1. Open the app. If you don't have it, download it now.
    2. If prompted, sign in to your account using your T-Mobile ID and password.
    3. Select the menu in the top-right corner and then select BENEFITS.
    4. Under Premium Services > Communication Bundle, click MANAGE.
    5. Select Settings.
    6. Select PIN and follow the on-screen instructions on the right.

     

    From a computer:

    1. Go to My T-Mobile and log in to your account.
    2. Click BENEFITS at the top-right corner of the page.
    3. Under Premium Services > Communication Bundle, click MANAGE.
    4. Select Settings.
    5. Select PIN and follow the on-screen instructions on the right.

     

     

    Save or download a message

    To save a message on your device, follow these steps:

    1. Press and hold the 1 on your device's dialpad to call and connect to your voicemail.
    2. After you listen to a message, press 9 to save the message. To keep a voicemail message permanently, listen to it and save it before the expiration period below:

      Voicemail type
      Number of messages you can keep

      Basic: 15

      Enhanced: 45

      Pay in Advance (Prepaid): 15

      VVM & VTT: 45

      Days until unplayed messages are deleted

      Basic: 14

      Enhanced: 14

      Pay in Advance (Prepaid): 14

      VVM & VTT: 30

      Days until played messages are deleted

      Basic: 14 days

      Enhanced: 30

      Pay in Advance (Prepaid): 14

      VVM & VTT: 30

     

    If you have an Android device with Visual Voicemail (VVM), you can also download voicemail messages to a memory card. To do this, open the message, press menu, and select Save message to. Your message downloads to the VVM folder on your memory card.

     

    From your mobile device with the T-Mobile app

    1. Open the app. If you don't have it, download it now.
    2. If prompted, sign in to your account using your T-Mobile ID and password.
    3. Select the menu in the top-right corner and then select BENEFITS.
    4. Under Premium Services > Communication Bundle, click MANAGE.
    5. Select the small box to the left of the message you'd like to download to your mobile device.
    6. At the top of the list of voicemail messages, select Download.

     

    From a computer:

    1. Go to My T-Mobile and log in to your account.
    2. Click BENEFITS.
    3. Under Premium Services > Communication Bundle, click MANAGE.
    4. Select the small box to the left of the message you'd like to download to your computer.
    5. At the top of the list of voicemail messages, select Download.

     

     

    Send a voicemail message to an email address

     

    From your mobile device with the T-Mobile app:

    1. Open the app. If you don't have it, download it now.
    2. If prompted, sign in to your account with your T-Mobile ID and password.
    3. Select the menu in the top-right corner and then select BENEFITS.
    4. Under Premium Services > Communication Bundle, click MANAGE.
    5. Find the voicemail you want to send and select Send as email.
      • Enter the email address into the To: field.
      • Leave the Subject field as is or edit it.
      • Add an optional message in the Message field.
    6. Select Send e-mail.

     

    From a computer:

    1. Go to My T-Mobile and log in to your account.
    2. Select BENEFITS.
    3. Under Premium Services > Communication Bundle, click MANAGE.
    4. Find the voicemail you want to send and select Send as email.
    5. Enter the email address into the To: field.
      • Leave the Subject field as is or edit it.
      • Add an optional message in the Message field.
      • Select Send e-mail.
    6. Select Send e-mail.

     

    Related pages

     

    Visual Voicemail (VVM) FAQs