Voicemail lets you easily retrieve and manage your voice messages, and it's included with your T-Mobile plan. Once voicemail is set up, callers can leave a message at any time—whether your phone is in use or turned off—so you'll never miss an important message. See the how-tos below, or you can download the voicemail menu options attachment.
To use voicemail on My T-Mobile, you'll need to be registered and have the latest version of your web browser.
To check your voicemail messages, press and hold the 1 on your phone's dialpad to call and connect to voicemail.
You can check your messages online through My T-Mobile.
Check your message from your mobile device:
Check your messages from your computer:
Check your voicemail from your landline:
Note: Applicable landline long-distance fees may apply which are the responsibility of the account owner.
By default, you won't be asked for your password when checking your voicemail from your phone. If you have your outgoing caller ID blocked, you'll be required to enter your password when you call your voicemail from your phone. This is for the security of your account, since the voicemail system doesn't recognize your mobile number when it's blocked. T-Mobile recommends that you turn on your voicemail password for added security.
To change your password from your phone:
To change your password online through My T-Mobile from your mobile device:
To change your password online through My T-Mobile from your computer:
To save a message on your phone:
If you have an Android phone with Visual Voicemail (VVM), you can also download voicemail messages to a memory card. To do this, open the message, press menu, and select Save message to. Your message will be downloaded to the VVM folder on your memory card.
To download a message using My T-Mobile from your mobile device:
To download a message using My T-Mobile from your computer:
From your mobile device:
From your computer:
Visual Voicemail (VVM) FAQs
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