How to use voicemail

Voicemail lets you retrieve and manage voice messages, and it's included with your T-Mobile plan.

 

 

 

Set up your voicemail

  1. Press and hold the 1 on your device dial pad to call and connect to your voicemail.
  2. If prompted for a password the first time you access your new voicemail account, use the last four digits of your mobile number.
  3. When prompted, create a password. Your password can be any 4- to 7-digit code. A good password is one that’s easy for you to remember, but hard for others to guess.
  4. When prompted, record your greeting and name. Your voicemail is now ready to use.

 

 

Change your greeting

  1. Press and hold the 1 on your device's dial pad to call and connect to your voicemail.
  2. Press the * key to access the main menu.
  3. Press 3 to access the Greeting menu.
  4. Press 2 to record a new greeting. If you're replacing an existing greeting, the existing recording plays first.
  5. When prompted, record your greeting. Press the # key when you're done recording.
  6. Press 1 to set your recording as your voicemail greeting.

 

 

Check your messages

To check your voicemail messages, follow the steps below. (If you're traveling internationally, read our International roaming checklist to learn how to check your messages.)

 

From your device:

Press and hold the 1 key on your device's dial pad. Or call 123.

 

From a landline:

  1. Using a landline, call the mobile number.
  2. Interrupt the voicemail greeting by pressing the * key.
  3. When prompted, enter your voicemail password.
  4. Follow the menu prompts to check your voicemail messages.
    Note: Any applicable landline long-distance fees are the responsibility of the account owner.

 

 

Change your password

By default, you aren't asked for your password or PIN when checking your voicemail from your device. However, if you have your outgoing caller ID blocked, you're required to enter your password when you call your voicemail from your device. This step is for the security of your account, since the voicemail system doesn't recognize your mobile number when it's blocked. T-Mobile recommends that you turn on your voicemail password for added security. A good password is one that's easy for you to remember, but hard for others to guess.

 

Using your device's dial pad

  1. Press and hold the 1 on your device's dial pad to call and connect to your voicemail.
  2. Press the * key to access the main menu.
  3. Press 5 to access the Password Security menu.
  4. To change your password, press the 1 key.

 

 

Change language of voicemail prompts

  1. Press and hold the 1 on your device's dial pad to call and connect to your voicemail.
  2. Press the star * key to access the main menu.
  3. Press 4 to access the mailbox options.
  4. Press 7 to change the language of the voicemail prompts to either Spanish or English.

 

 

Download messages to a computer

  1. Go to My T-Mobile and log in to your account.
  2. Click Phone > Check Voicemail.
  3. Log into your Digits account.
  4. Click on the message to download.
  5. In the expanded menu, click Download.