How to use voicemail

    Voicemail lets you easily retrieve and manage your voice messages, and it's included with your T-Mobile plan. Once voicemail is set up, callers can leave a message at any time—whether your phone is in use or turned off—so you'll never miss an important message. See the how-tos below, or you can download the voicemail menu options attachment.

     

    To use voicemail on My T-Mobile, you'll need to be registered and have the latest version of your web browser.

     

     

    Set up your voicemail

    1. Press and hold the 1 on your phone's dialpad to call and connect to your voicemail.
    2. If prompted for a password the first time you access your new voicemail account, use the last four digits of your mobile number.
    3. When prompted, create your new password. Your password can be any 4- to 7-digit code. A good password is one that’s easy for you to remember but hard for others to guess.
    4. When prompted, record your greeting and name. Your voicemail is now ready to use.

     

     

    Change your greeting message

    1. Press and hold the 1 on your phone's dialpad to call and connect to your voicemail.
    2. Press the * key to access the main menu.
    3. Press 3 to access the Greeting menu.
    4. Press 2 to record a new greeting. If you're replacing an existing greeting, the existing recording will play first.
    5. When prompted, record your greeting and press the # key when you finish recording.
    6. Press 1 to set your recording as your voicemail greeting.

     

     

    Check your messages

    To check your voicemail messages, press and hold the 1 on your phone's dialpad to call and connect to voicemail.

    You can check your messages online through My T-Mobile.

     

    Check your message from your mobile device:

    1. Go to My T-Mobile and log in to your account.
    2. Select the menu in the top right corner.
    3. Select BENEFITS.
    4. Under Premium Services > Communication Bundle, click the MANAGE button.
    5. Select the "Play" button to the left of the voicemail message. If you want to play all of your messages, select Play All.

     

    Check your messages from your computer:

    1. Go to My T-Mobile and log in to your account.
    2. Select BENEFITS.
    3. Under Premium Services > Communication Bundle, click the MANAGE button.
    4. Select the "Play" button to the left of the voicemail message. If you want to play all of your messages, select Play All.

     

    Check your voicemail from your landline:

    1. Call 1-805-637-7243.
    2. When prompted, enter your 10-digit mobile number.
    3. Interrupt the voicemail greeting by pressing * (the star key).
    4. When prompted, enter your voicemail password. Follow the menu prompts to check your voicemail messages.

    Note: Applicable landline long-distance fees may apply which are the responsibility of the account owner.

     

     

    Change your password

    By default, you won't be asked for your password when checking your voicemail from your phone. If you have your outgoing caller ID blocked, you'll be required to enter your password when you call your voicemail from your phone. This is for the security of your account, since the voicemail system doesn't recognize your mobile number when it's blocked. T-Mobile recommends that you turn on your voicemail password for added security.

     

    To change your password from your phone:

    1. Press and hold the 1 on your phone's dialpad to call and connect to your voicemail.
    2. Press the * key to access the main menu.
    3. Press 5 to access the Password Security menu.
    4. To change your password, press the 1 key. A good password is one that's easy for you to remember but hard for others to guess.

     

    To change your password online through My T-Mobile from your mobile device:

    1. Go to My T-Mobile and log in to your account.
    2. Select the menu in the top right corner.
    3. Select BENEFITS.
    4. Under Premium Services > Communication Bundle, click the MANAGE button.
    5. Select Settings.
    6. Select PIN and follow the on-screen instructions on the right.

     

    To change your password online through My T-Mobile from your computer:

    1. Go to My T-Mobile and log in to your account.
    2. Click BENEFITS.
    3. Under Premium Services > Communication Bundle, click the MANAGE button.
    4. Select Settings.
    5. Select PIN and follow the on-screen instructions on the right.

     

     

    Save or download a message

    To save a message on your phone:

    1. Press and hold the 1 on your phone's dialpad to call and connect to your voicemail.
    2. After you listen to a message, press 9 to save the message. Keep in mind, to permanently keep a voicemail message, listen to the message and save it before the expiration period below:

      Voicemail typeBasicEnhancedPay in Advance (Prepaid)VVM & VTT
      Number of messages you can keep15451545
      Days until unplayed messages are deleted14 days14 days14 days30 days
      Days until played messages are deleted14 days30 days14 days30 days

     

    If you have an Android phone with Visual Voicemail (VVM), you can also download voicemail messages to a memory card. To do this, open the message, press menu, and select Save message to. Your message will be downloaded to the VVM folder on your memory card.

     

    To download a message using My T-Mobile from your mobile device:

    1. Go to My T-Mobile and log in to your account.
    2. Select the menu in the top right corner.
    3. Select BENEFITS.
    4. Under Premium Services > Communication Bundle, click the MANAGE button.
    5. Select the small box to the left of the message you'd like to download to your mobile device.
    6. At the top of the list of voicemail messages, select Download.

     

    To download a message using My T-Mobile from your computer:

    1. Go to My T-Mobile and log in to your account.
    2. Click BENEFITS.
    3. Under Premium Services > Communication Bundle, click the MANAGE button.
    4. Select the small box to the left of the message you'd like to download to your computer.
    5. At the top of the list of voicemail messages, select Download.

     

     

    Send a voicemail message to an email address

     

    From your mobile device:

    1. Go to My T-Mobile and log in to your account.
    2. Select the menu in the top right corner.
    3. Select BENEFITS.
    4. Under Premium Services > Communication Bundle, click the MANAGE button.
    5. Find the voicemail you want to send and select Send as email.
      • Enter the email address into the To: field.
      • You may leave the Subject field as is or edit it.
      • You may add an optional message in the Message field.
    6. Select Send e-mail button.

     

    From your computer:

    1. Go to My T-Mobile and log in to your account.
    2. Click BENEFITS.
    3. Under Premium Services > Communication Bundle, click the MANAGE button.
    4. Find the voicemail you want to send and select Send as email.
    5. Enter the email address into the To: field.
      • You may leave the Subject field as is or edit it.
      • You may add an optional message in the Message field.
      • Select Send e-mail button.
    6. Select Send e-mail button.

     

    Related pages

     

    Visual Voicemail (VVM) FAQs