Voicemail lets you retrieve and manage your voice messages, and it's included with your T-Mobile plan. Once voicemail is set up, callers can leave a message—even when your device is in use or turned off—so you'll never miss an important message. You can find instructions below, or download the voicemail menu options attachment.
To use voicemail on My T-Mobile, make sure that you're registered and have the latest version of your web browser.
To check your voicemail messages from your device, press and hold the 1 on your device's dialpad. You can also check your voicemail from My T-Mobile, or by calling voicemail from a landline.
From My T-Mobile:
From your mobile device, select the menu in the top-right corner and then select BENEFITS.
From your computer, select BENEFITS in the top-right corner.
From a landline:
By default, you aren't asked for your password when checking your voicemail from your device. However, if you have your outgoing caller ID blocked, you're required to enter your password when you call your voicemail from your device. This step is for the security of your account, since the voicemail system doesn't recognize your mobile number when it's blocked. T-Mobile recommends that you turn on your voicemail password for added security. A good password is one that's easy for you to remember, but hard for others to guess.
Using your device's dialpad:
Press and hold the 1 on your device's dialpad to call and connect to your voicemail.
Pay in Advance (Prepaid): 15
VVM & VTT: 45
Pay in Advance (Prepaid): 14
VVM & VTT: 30
Basic: 14 days
If you have an Android device with Visual Voicemail (VVM), you can also download voicemail messages to a memory card. To download a message, open it, press Menu, and select Save message to. Your message downloads to the VVM folder on your memory card.
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