How to use voicemail

    Learn how to use voicemail. T-Mobile voicemail lets you easily retrieve and manage your voice messages, and it's included with your T-Mobile plan. Once voicemail is set up, callers can leave a message at any time — whether your phone is in use or turned off  — so you’ll never miss an important message. See the how-tos below, or you can download the voicemail menu options attachment.

     

    If you're looking for how to access your voicemail on My T-Mobile — including how to download a voicemail message to your computer or how to send your voicemail to an email address — read How to use voicemail on My T-Mobile.

     

     

     

    Set up your voicemail

    You must complete all four steps to access your new voice mailbox. To set up your voicemail account, follow these steps:

    1. From your phone's dialpad, press and hold the 1 key.
    2. If prompted for a password the first time you access your new voicemail account, use the last four digits of your mobile number.
    3. When prompted, create your new password. Your password can be any 4- to 7-digit code. Your password should be easy for you to remember but hard for others to guess.
    4. When prompted, record your greeting and name. After you record your name and greeting, your voicemail will be created and ready to use.

     

     

    Check your messages

    To check your voicemail messages, press and hold the 1 from your phone's dialpad to call and connect to voicemail. To check your voicemail messages on My T-Mobile, follow the steps here: How to use voicemail on My T-Mobile.

     

     

    Change your greeting

    1. Press and hold the 1 from your phone's dialpad to call and connect to voicemail.
    2. Press the * key to access the main menu.
    3. Press 3 to access the Greeting menu.
    4. Press 2 to record a new greeting. If you are replacing an existing greeting, the existing recording will play first.
    5. When prompted, record your greeting and press the # key when you finish recording.
    6. Press 1 to set your recording as your voicemail greeting.

     

     

    Change your password

    1. Press and hold the 1 from your phone's dialpad to call and connect to voicemail.
    2. Press the * key to access the main menu.
    3. Press 5 to access the Password Security menu.
    4. To change your password, press the 1 key. Your password should be easy for you to remember but hard for others to guess.

     

    By default, you won't be asked for your password when checking your voicemail from your phone. If you have your outgoing caller ID blocked, you'll be required to enter your password when you call your voicemail from your phone. This is for the security of your account, since the voicemail system doesn't recognize your mobile number when it's blocked. T-Mobile recommends that you turn on your voicemail password for added security.

     

     

    Save your messages

    1. Press and hold the 1 from your phone's dialpad to call and connect to voicemail.
    2. After you listen to a message, press 9 to save the message. Keep in mind, to permanently keep a voicemail message, listen to the message, and save it before the expiration period below:

      Voicemail type

      Basic

      Enhanced

      Pay in Advance (Prepaid)

      VVM & VTT

      Number of messages you can keep

      15

      45

      15

      45

      Days until unplayed messages are deleted

      14 days

      14 days

      14 days

      30 days

      Days until played messages are deleted

      14 days

      30 days

      14 days

      30 days

     

    If you have an Android phone with Visual Voicemail (VVM), you can also download voicemail messages to a memory card. To do this, open the message, press menu, and select Save message to. Your message will be downloaded to the VVM folder on your memory card.

     

     

    Check your messages on My T-Mobile

    To check your voicemail messages on My T-Mobile, check out How to use voicemail on My T-Mobile

     

     

    Related pages

     

    Visual Voicemail (VVM) FAQs