Learn how to troubleshoot common issues with the Wi-Fi CellSpot™ Router.
Updating the router firmware can solve many of the issues you might be having with the router.
Before resetting the modem and router, restart them:
Resetting the router restores it to its default settings, which are listed below. See the admin access settings process below if you want to change these settings.
Note: If your previous network name is different than the defaults, update your existing device network settings.
If you can't access the router GUI, follow these steps. Keep in mind, the default username is admin and the password is password. If you can't access the router using the default username and password, or the ones you assigned, reset the router using steps on this page.
If you're still having issues, contact ASUS support.
If you were having trouble with connecting devices to your router before getting and setting up the CellSpot Router, contact either your ISP or the router manufacturer. Otherwise, follow the setup steps on How to set up your Wi-Fi CellSpot Router. If you are still having problems, contact us.
If you forgot your username or password, reset the router.
Determine if your network is set up properly and that wireless signal is broadcasting from your Wi-Fi CellSpot Router using these steps:
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