Wi-Fi CellSpot Router issues

Troubleshoot common issues with the Wi-Fi CellSpot Router.

 

 

Update router firmware

Updating the router firmware can solve many of the issues you might be having with the router.

 

  1. From your computer, enter http://cellspot.router in your web browser address bar. This link only works when connected to a Wi-Fi CellSpot Router.
  2. Go to Advanced Settings > Administration > Firmware Upgrade.
  3. Click Check.
  4. Click Browse.
  5. Locate and select the firmware file.
  6. Click Upload.
  7. Follow any additional prompts to update the firmware.

 

 

Reset modem and router

Before resetting the modem and router, restart them:

 

  1. Unplug your modem.
  2. Unplug your router and shut down your computers.
  3. Plug the modem back in and then wait for two minutes.
  4. Plug the router back in and then wait for two minutes.
  5. Turn the computers back on.

 

 

Reset router

To reset the router follow these steps

  1. Press and hold the Reset button on the back of the router for eight seconds.

    CellSpot RouterReset Button_350.png

  2. Release the Reset button.
  3. The router is now reset to the factory default settings.

 

 

Default router settings

Resetting the router restores it to its default settings, which are listed below.

 

  • User Name: admin
  • Password: password
  • Enable DHCP: Yes (if WAN cable is plugged in)
  • IP address: 192.168.29.1
  • Domain Name: (Blank)
  • Subnet Mask: 255.255.255.0
  • DNS Server 1: 192.168.29.1
  • DNS Server 2: (Blank)
  • SSID (2.4GHz): CellSpot_2.4GHz_(four digit MAC ID)
  • SSID (5GHz): CellSpot_5GHz_(four digit MAC ID)

 

If your previous network name is different than the defaults, update your existing device network settings.

 

 

Router has no lights

  1. Make sure all cables and power cord are all properly connected.
  2. Try another power outlet.
  3. Make sure the router is set up properly. For steps, follow router setup.

 

 

Unable to access router GUI

If you can't access the router GUI, follow these steps. Keep in mind, the default username is admin and the password is password.

 

  1. From a computer, enter either address in the address bar and open the page:

  2. For a handset connect to the router, access the Internet browser and enter http://cellspot.router in the address bar.
  3. Enter your router admin username and password and click Next.
  4. If this is the first time accessing, you are prompted to change the password.
  5. Note the router admin username and password for future use. Passwords cannot be recovered.
  6. If the password is lost, reset the router.
  7. If still unable to access GUI or router admin page, contact us.

 

 

Unable to connect to router from phone

  1. Turn phone off.

  2. Wait five seconds, then turn phone on.

  3. Try to connect to the router. For steps, follow router setup.

  4. Reset router and try reconnecting.

  5. If you are still having this issue, contact us.

 

 

Unable to connect to network after setup

  1. If you had trouble with connecting devices to router before setting up the router, contact ISP or router manufacturer.
  2. Otherwise, follow router setup.
  3. If still having problems, contact us.

 

 

Unable to connect to Internet

  1. Ensure the following:
    • Router and modem are plugged in.
    • WAN and LAN lights are illuminated.
    • Computer or connected device is connected to the correct network.
    • Network is set up properly. For steps, follow router setup.
  2. Restart the connecting device.
  3. Try to access the Internet.
  4. If you are still having this issue, contact us.

 

 

Forgot router username or password

If you forgot your username or password, reset the router.

 

 

Slow internet

  1. Verify the following:
    • Is the blue indicator light located fifth from the right (looks like a globe) illuminated?
      Router Lights.png
      • If yes, you are receiving an Internet connection from your modem.
      • If no, the router is not setup correctly. See router setup.
    • Are there blue lights above the 2.4 GHz or 5 GHz labels on the front of the router?
      • If yes, the router is broadcasting wireless signal.
      • If no, Wi-Fi is off. Press the Wi-Fi on/off button on the right side of the router to enable.

        Wi-Fi On Off button_350.png
  2. If the answer to both questions above is yes, your router is set up correctly.
  3. If no, reset the modem and router.
  4. Load a web page and see if your speed has improved.
  5. Internet speeds are determined by your ISP and not T-Mobile.
  6. If issue persists,  contact ISP and report slow Internet access.

     

     

    Wireless not broadcasting

    Determine if network is set up properly and wireless signal is broadcasting from Wi-Fi CellSpot Router:

     

    1. Ensure router is turned on. Verify Power button on back of the router is pressed in.
      Router Power Button.png
      • Is the blue indicator light located fifth from the right (looks like a globe) illuminated?
        Router Lights.png
        • If Yes, continue to step 5.
        • If No, move to the next question.
      • Are any router lights on?
        • If Yes, continue to step 5.
        • If no lights are on, press the LED on/off button on the back of the router and wait five seconds.
      • Do you now see any lights on the front of the router?
        • If Yes, is the blue indicator light located fifth from the right (looks like a globe) illuminated?
      • Are the blue lights illuminated above the 2.4 GHz or 5 GHz icons?
        • If Yes, the router is broadcasting wireless signal.
        • If No, Wi-Fi is turned off. Press the Wi-fi on/off button on the side of the router to enable Wi-Fi.
      • If you are still unable to locate your wireless network using a T-Mobile handset, contact us.

       

       

      Unable to connect handset

      1. Follow the setup steps to connect your device to Wi-Fi using the How tos for your device.
      2. Select the CellSpot_2.4GHz_(4-digit ID) network.
        Cellspot SSID.png
      3. If the network name was changed, select the appropriately named network instead.
      4. Enter the Wireless Password found on back of your router.
        Router Password_250.png
      5. If you have changed your password, enter the new password.
      6. Determine if any other devices can connect or are connected to the network.
      7. If other handsets are connected and working, the problem is with your device, and you need to troubleshoot it.
      8. If other handsets are connected and not working, follow unable to connect to Internet.