Wi-Fi CellSpot Router issues

    Learn how to troubleshoot common issues with the Wi-Fi CellSpot™ Router.

     

     

    Update the router firmware

    Updating the router firmware can solve many of the issues you might be having with the router.

    1. From your computer, enter http://cellspot.router in your web browser address bar.
      Note: This link only works when connected to a Wi-Fi CellSpot Router.
    2. Go to Advanced Settings > Administration > Firmware Upgrade.
    3. Click Check.
    4. Click Browse.
    5. Locate and select the firmware file.
    6. Click Upload.
    7. Follow any additional prompts to update the firmware.

     

     

    Reset the modem and router

    Before resetting the modem and router, restart them:

    1. Unplug your modem.
    2. Unplug your router and shut down your computers.
    3. Plug the modem back in and then wait for two minutes.
    4. Plug the router back in and then wait for two minutes.
    5. Turn the computers back on.

     

    To reset the router follow these steps

    1. Press and hold the Reset button on the back of the router for eight seconds.

      CellSpot RouterReset Button_350.png

    2. Release the Reset button.
    3. The router is now reset to the factory default settings.

     

     

    Default router settings

    Resetting the router restores it to its default settings, which are listed below. See the admin access settings process below if you want to change these settings.

    • User Name: admin
    • Password: password
    • Enable DHCP: Yes (if WAN cable is plugged in)
    • IP address: 192.168.29.1
    • Domain Name: (Blank)
    • Subnet Mask: 255.255.255.0
    • DNS Server 1: 192.168.29.1
    • DNS Server 2: (Blank)
    • SSID (2.4GHz): CellSpot_2.4GHz_(four digit MAC ID)
    • SSID (5GHz): CellSpot_5GHz_(four digit MAC ID)


    Note: If your previous network name is different than the defaults, update your existing device network settings.

     

     

    No lights on the router

    1. Make sure all cables and power cord are all properly connected.
    2. Try another power outlet.
    3. Make sure the router is set up properly. For steps, check out How to set up your Wi-Fi CellSpot Router.

     

     

    Can't access the router GUI

    If you can't access the router GUI, follow these steps. Keep in mind, the default username is admin and the password is password. If you can't access the router using the default username and password, or the ones you assigned, reset the router using steps on this page.

     

    If you're still having issues, contact ASUS support.

     

    1. For a computer, enter either address in the address bar and open the page:
    2. For a handset connect to the router, access the Internet browser and enter http://cellspot.router in the address bar.
    3. Enter your router admin username and password and click Next.
      • Note: If this is the first time accessing, you are prompted to change the password.
    4. Note the router admin username and password for future use. Passwords cannot be recovered.
      • Note: If the password is lost, the router must be reset.
    5. If you are still unable to access the GUI or router admin page, contact us.

     

     

    Can't connect to the router from your phone

    1. Turn your phone off.
    2. Wait five seconds and then turn your phone on.
    3. Try to connect to the router. For steps, check out How to set up your Wi-Fi CellSpot Router.
    4. Reset your router and try connecting again.
    5. If you are still having this issue, contact us.

     

     

    Can't connect to the network after first-time setup

    If you were having trouble with connecting devices to your router before getting and setting up the CellSpot Router, contact either your ISP or the router manufacturer. Otherwise, follow the setup steps on How to set up your Wi-Fi CellSpot Router. If you are still having problems, contact us.

     

     

    Can't access the Internet

    1. Make sure of the following:
      • The router and modem are plugged in.
      • The WAN and LAND lights are illuminated on the router.
      • The computer or connected device is connected to the correct network.
      • Your network is setup properly. To find steps, check out How to set up your Wi-Fi CellSpot Router.
    2. Restart the connecting device.
    3. Try to access the Internet.
    4. If you are still having this issue, contact us.

     

     

    ADSL link light blinks or stays off

    1. Make sure all cables are all properly connected. For steps, check out How to set up your Wi-Fi CellSpot Router.
    2. Disconnect the power cord from the ADSL or cable modem.
    3. Wait a few minutes, and then reconnect the cord.
    4. If the DSL light continues to blink or stays off, contact the DSL service provider.

     

     

    Forgot router username or password

    If you forgot your username or password, reset the router.

     

     

    Slow internet

    1. Verify the following:
      • Is the fifth light from the right currently blue? It looks like a globe.Router Light.png
        • If yes, you are receiving an Internet connection from your modem.
        • If no, the router is not setup correctly. See Wi-Fi CellSpot Router setup.
      • Are there blue lights above the 2.4 GHz or 5 GHz labels on the front of the router?
        • If yes, the router is broadcasting wireless signal.
        • If no, Wi-Fi is off. Press the Wi-fi on/off button on the right side of the router to enable.

          Wi-Fi On Off button_350.png

    2. If the answer to both questions above is yes, your router is set up correctly.
    3. Reset the modem and router.
    4. Load a web page and see if your speed has improved.
    5. Be aware of the following:
      • Internet speeds are determined by your ISP and not T-Mobile.
      • If this issue persists, please contact your ISP and report slow Internet access.

     

     

    Wireless not broadcasting

    Determine if your network is set up properly and that wireless signal is broadcasting from your Wi-Fi CellSpot Router using these steps:

     

    1. Ensure that the router turned on:
      • Verify the Power button on the back of the router is pressed in.

        Router Power Button.png

    2. Is the blue indicator light located fifth from the right (looks like a globe) illuminated?

      Router Lights.png
      • If Yes, continue to step 5.
      • If No, move to the next question.
    3. Are any of the lights on the router turned on?
    4. Do you now see any lights on the front of the router?
      • If Yes, is the blue indicator light located fifth from the right (looks like a globe) illuminated?
    5. Are the blue lights illuminated above the 2.4 GHz or 5 GHz icons?
    6. If you are still unable to locate your wireless network using a T-Mobile handset, contact us.

     

     

    Unable to connect handset

    1. Follow the setup steps to connect your device to Wi-Fi using the How tos for your device.
    2. Select the CellSpot_2.4GHz_(4-digit ID) network.

      Cellspot SSID.png

      Note:
      If the network name was changed, select the appropriately named network instead.
    3. Enter the Wireless Password found on back of your router.

      Router Password_250.png

      Note: If you have changed your password, enter the new password.
    4. Determine if any other devices can connect or are connected to the network.
    5. If other handsets are connected and working, the problem is with your device, and you need to troubleshoot it.
    6. If other handsets are connected and not working, follow Cannot connect to the Internet.