Understand your bill

Learn how to understand your T-Mobile bill. If you've registered on My T-Mobile, you can view or print your T-Mobile bill online. If this is your first T-Mobile bill, the amount owed may be different than what you expect due to prorated charges.

 

 

Monthly statement

Balance

  • Summary location for:
  • Previous balance
  • Last payment received
  • Balance impacting credits and adjustments (also see Credits and adjustments section below)
  • Unpaid balance, current charges and total amount due

 

AutoPay

Shows payment schedule information or an enrollment message

 

Current charges

  • Amount for account and each line’s charges.
  • Change from last month (if applicable)
  • Does not include taxes and other fees.
  • No change will be shown if only tax charges have changed.
  • Up to 10 lines appear.
  • If more than 10 lines are active, the display shows “X additional lines” and sum the total for the additional lines.

 

Bill highlights

This section provides you with bill specific alerts to help you understand bill impacting account changes, such as late charges, rate plan change, credit or adjustment, new Equipment Installment Plan (EIP), or an address change.

  • This section providesyou with bill-specific alerts to help you understand bill impacting account changes, such as late charges, rate plan change, credit or adjustment, new Equipment Installment Plan (EIP), or an address change.
  • Changes that appear in the Current charges sections of the bill have a circled number so you can follow change through the bill.
  • Late payment and information only notifications don't carry through the bill and only appear in this section.

 

Usage charge details

The usage charge details section appears for any bill format if the customer has any billed usage charges.

 

 

Bill Arrears billing

With Bill Arrears billing, you are billed, and your bill becomes due, after the bill cycle is closed. Your bill will include:

  • Charges for your monthly rate plan and features through the end of your current billing cycle
  • Any early termination fees (if applicable), depending on your service agreement end date
  • Any additional one-time charges, usage, or services in the last bill cycle
  • Associated taxes
  • Any adjustments or bill credits owed

 

If you have an Equipment Installment Plan (EIP) or Extended Payment Schedule, the total remaining charges will be added to the last bill. If you have AutoPay, we will deduct your final amount as usual. If you paid a deposit upon activation, and you still have a credit left on your account 30 days after your final bill, you can request a refund by contacting T-Mobile Customer Service.

 

Things to keep in mind:

 

  • If you have a Signal Booster, you'll be mailed a kit to return the Signal Booster to T-Mobile upon canceling your account. Failure to return the device can result in a non-return fee applied to your final bill.
  • If you have a recurring corporate discount, it will not be applied on the final bill.

 

 

Bill Current billing

With Bill Current billing, you are billed at the beginning of the cycle and your bill is due within the same bill cycle. Your bill will include:

 

  • Any early termination fees (if applicable), depending on your service agreement end date
  • Any additional one-time charges, usage, or services in the last bill cycle
  • Associated taxes
  • Any adjustments or bill credits owed

 

If you have an Equipment Installment Plan (EIP) or Extended Payment Schedule, the total remaining charges will be added to the last bill. If you have AutoPay, we will deduct your final amount as usual. If you paid a deposit upon activation, and you still have a credit left on your account 30 days after your final bill, you can request a refund by contacting T-Mobile Customer Service.

 

If you resume service with T-Mobile within 90 days of canceling, you might be able to avoid an activation fee or credit check. If you paid an early termination fee, it will also be credited back to your account.

 

Things to keep in mind:

 

  • If you have a Signal Booster, you'll be mailed a kit to return the Signal Booster to T-Mobile upon canceling your account. Failure to return the device can result in a non-return fee applied to your final bill.
  • If you have a recurring corporate discount, it will not be applied on the final bill.

 

 

Final T-Mobile bill details

We're always sad to lose a valued customer, but we don't want you walking away without knowing what to expect from us. After canceling your service or moving your number to a different carrier, you should receive at least one final bill from T-Mobile. Depending on your billing method, what you see on that final bill varies. For more information about what billing method you have, you can read about the difference between Bill Current & Bill Arrears on our Billing issues page.

 

In order to get the most out of your service, we recommend waiting until the end of your current billing cycle to cancel.