4G LTE Signal Booster setup & help

If you want help with signal booster setup or connection issues, we have you covered.

 

 

Set up a signal booster

Get to know your signal booster

Window unit

  • Receives T-Mobile 3G, 4G, or 4G LTE signal from outside, and sends it to the coverage unit.
  • Place this in a well-ventilated area with the strongest and most reliable 4G LTE signal. This is usually best in a window.

    4G LTE Signal Booster Window Unit.PNG
    Click image to expand.

 

Coverage unit

  • Rebroadcasts T-Mobile's signal throughout the home, boosting your signal strength and reliability.
  • Place this in a well-ventilated area to provide the best in-home coverage.

    4G LTE Signal Booster Coverage Unit.PNG
    Click image to expand.

 

If you want tech specs and supported wireless bands, see 4G LTE Signal Booster.

 

Set up your signal booster service

Setup usually just takes 15 minutes. When a new channel is added to the network but not included in the signal booster, device setup time may take up to one hour instead, while the device updates.

 

Setup video (English)

 

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Configuración de video (Español)

Start guides (Printable)

Click to download the 4G LTE Signal Booster English start guide or Spanish start guide. For the Duo model, see the Duo start guide.

 

Start guide not opening? Install the free Adobe PDF viewer on your computer, Android, or Apple iOS device.

 

 

Register or update your signal booster location

If you just received a signal booster from T-Mobile's loaner program, it's already set up for the address where it was delivered. No need to register!

 

If you moved to a new address or bought a non-T-Mobile signal booster, visit Register a signal booster.

 

 

Troubleshoot issues with your signal booster

Read me first

Before following the steps below, ensure the following:

 

check.PNG  Ensure the issue only happens when using the signal booster. Otherwise, follow signal issues on device.

check.PNG  Check for an indicator light.

check.PNG  Follow the setup video above for best results.

check.PNG  Make sure the device is in a 3G / 4G coverage area. If not, your location doesn't have any signal to boost.

check.PNG  Unplug the power adapter from both units, wait a few minutes and then plug them in.

check.PNG  Test your phone without LTE enabled.

 

If your device meets the criteria above, but the issue persists, proceed with the steps below.

 

Window unit errors

Power light is on
  1. Verify power supply is plugged into the Window Unit and wall outlet correctly
  2. Verify there is power to the outlet by testing with another electrical device.
  3. Swap the power supply with the coverage unit to check if the power supply is defective.
No bars of signal
  1. Place window unit in a location that receives 3G/4G coverage.
  2. Check the signal level on the handset (may take 1-2 minutes) where the window unit is placed.
  3. The handset should show 1 solid bar of signal where the window unit is located.
  4. Check the status light on the window unit. If it is flashing red or solid red, refer to those troubleshooting documents.
Flashing green
  1. Wait for the light to stop flashing green.
  2. Ensure window and coverage units are not placed close to a 5 GHz cordless phone, wireless router, or Wi-Fi device.
  3. This helps prevent in-home interference, which can impact the size of the coverage bubble and signal strength.
Flashing red
  1. Verify a connection has been established. The status light blinks or flashes red when scanning.
  2. Once connection is established, the status light turns off and the power light remains solid red.
  3. Verify window unit vents are not blocked or covered.
  4. Move window unit to a cooler spot.
  5. Wait a few minutes and see if the window unit works and if the flashing red status light has gone away.
Solid red
  1. Unplug the window unit power cord.
  2. Wait 10 seconds.
  3. Plug the window unit power cord in.
Error 2
  1. Attempt to place a call.
  2. If you cannot place a call or use data, move window unit to a different location.
Error 4
  1. Clear window unit vents of any blockage. Ensure location of unit allows free flow of air.
  2. Once the window unit has cooled down, it will operate as normal.
Error 6

Unplug the window unit for a few seconds and then plug it back in.

Error 8
  1. Move window unit to another location.
  2. You might need to move your system to the other side of your home.
  3. When you have an E8, your system will still offer you indoor cellular coverage

 

Coverage unit errors

Error 1
  1. Ensure signal booster is being used at the primary use address.
  2. Move coverage unit to a location where you have better cell phone coverage.
  3. Confirm this location's signal strength using the your mobile phone.
  4. If the mobile phone cannot get signal, the signal booster will not work.
Error 2
  1. Attempt to place a call.
  2. If you cannot place a call or use data, move window unit to a different location.
Error 3
  1. Ensure coverage unit vents are clear of any blockage and location of unit allows free flow of air.
  2. Once your coverage unit has cooled down, it will operate as normal.
Error 4
  1. Verify coverage unit vents are not blocked or covered.
  2. Move coverage unit to a cooler spot.
  3. Wait a few minutes and see if the coverage unit works and if the error has gone away.
Error 5
  1. Ensure signal booster is being used at the primary use address.
  2. Move coverage unit to a location where you have better cell phone coverage.
  3. Confirm this location's signal strength using your mobile phone.
  4. If the mobile phone cannot get signal, the signal booster will not work.
Error 7
  1. Move the device and see if it works.
  2. If it works, it may be Error 1 that looks like an Error 7. If so, follow Error 1 steps above.
  3. Power cycle the coverage and window units.
Error 8
  1. Move coverage unit to another location.
  2. Repeat until you no longer get Error 8.
Flashing green
  1. Wait for the status light on the coverage unit to stop flashing green.
  2. This may take up to 10 minutes.
Flashing red
  1. Check if the vents are block or covered on the coverage unit.
  2. Move coverage unit to a cooler spot, then wait a few minutes.
  3. The coverage starts operating again once it has cooled down.
Solid red
  1. Check if there are any error code messages.
  2. If there are error codes, follow the steps for appropriate error code.
  3. If there are no error codes, contact us.
Too far
  1. Units may take five to ten minutes to re-establish connections.
  2. If issue persists, verify both units have same serial number.
  3. Locate the serial number is located on the bottom of the units on the manufacturer label.
Too close
  1. Unplug the coverage unit.
  2. Move coverage unit farther away from window unit.
  3. Plug coverage unit in.
Low coverage
  1. Move the coverage unit farther away from the window unit.
  2. The coverage indicator value increases as the coverage area increases.
Poor coverage
  1. Determine how many signal bars you have on the phone vs. the coverage unit. The more bars shown on the window unit the better the coverage will be.
  2. Move window unit to an area that has better 3G/4G coverage. .
  3. To increase the coverage area move the coverage unit farther away from the window unit; the higher the coverage indicator value, the better the coverage. A 6 is the minimum supported coverage value.
  4. If you are using a wireless data device such as a baby monitor, cordless phone or Wi-Fi router, the coverage unit should be positioned at least three feet away from the device. Placing it too close can degrade data rates or even make it impossible to connect.
Power light is on
  1. Verify power supply is properly connected to coverage unit and power outlet.
  2. Verify outlet has power.
  3. Swap power supply with the window unit to see if the power supply is defective.