Manage automatic payments

    Learn how to set up, manage, or cancel automatic bill payments for your postpaid account using AutoPay, a free service which automatically deducts payments from your credit card or checking account to pay for your T-Mobile service.

     

    Things to keep in mind:

    • AutoPay payments are automatically deducted each month approximately 3 days before your due date.
    • Changes to AutoPay should be made at least 5 days before the bill due date for them to take effect for that bill cycle.
    • If you have a prepaid plans, you can Refill your Pay in Advance (Prepaid) account with either AutoPay (your account refills every 30 days) or Auto Refill (your account is refilled based on the frequency you choose).
    • AutoPay isn't available for Simple Choice with No Credit Check plans.

     

    Set up automatic payments

     

    From your mobile device with the T-Mobile app:

    1. Open the app. If you don't have it, download it now.
    2. Select Menu > BILLING & PAYMENTS.
    3. Scroll to and select AutoPay.
    4. Enter your payment information and select NEXT.
    5. Select the checkbox next to I agree to the Terms & Conditions if you choose to proceed, and then select Submit.

     

    From a computer:

    1. Go to My T-Mobile and log in to your account.
    2. In the section that shows your BALANCE DUE and DUE DATE, select OFF next to AutoPay.
    3. Follow the on-screen steps to sign up for AutoPay.

     

     

    Change your automatic payment method

     

    From the T-Mobile app:

    1. Open the app. If you don't have it, download it now.
    2. Select Menu > BILLING & PAYMENTS.
    3. Scroll to and select AutoPay.
    4. Select Edit AutoPay Settings.
    5. Select the desired payment method (credit card, debit/ATM card, or checking account) and enter the required payment method information, and then select Next.
    6. Select the checkbox next to I agree to the Terms & Conditions if you choose to proceed, and then select Submit.

     

    From My T-Mobile:

    1. Go to My T-Mobile and log in to your account.
    2. In the section that shows your BALANCE DUE and DUE DATE, select ON next to AutoPay.
    3. Select Edit AutoPay Settings and then the desired payment method (credit card, debit/ATM card, or checking account).
    4. Enter the required payment method information, and then select Next.
    5. Select the checkbox next to I agree to the Terms & Conditions if you choose to proceed, and then select Submit.

     

     

    Cancel automatic payments

     

    From the T-Mobile app:

    1. Open the app. If you don't have it, download it now.
    2. Select Menu > BILLING & PAYMENTS.
    3. Scroll to and select AutoPay.
    4. Select Stop AutoPay.
    5. Confirm you want to stop AutoPay and then select YES.

     

    From My T-Mobile:

    1. Go to My T-Mobile and log in to your account.
    2. In the section that shows your  BALANCE DUE and DUE DATE, select ON next to AutoPay.
    3. Select Stop AutoPay and then Next.
    4. Select Yes. If you are performing these steps from a computer, select YES, STOP AUTOPAY.

     

    Related pages

     

    Check your data, text message, or minute usage

    Pay your bill online