Manage automatic payments

    Learn how to set up, manage, or cancel automatic bill payments for your postpaid account using AutoPay, a free service which automatically deducts payments from your credit card or checking account to pay for your T-Mobile service.

     

    Things to keep in mind:

    • AutoPay payments are automatically deducted each month approximately 2 days before your due date.
    • Changes to AutoPay must be made at least one day prior to the billing cycle close date to take effect on the next bill due date.
    • If you have a prepaid plans, you can Refill your Pay in Advance (Prepaid) account with either AutoPay (your account refills every 30 days) or Auto Refill (your account is refilled based on the frequency you choose).
    • AutoPay isn't available for Simple Choice with No Credit Check plans.

     

    Set up automatic payments

     

    From your mobile device with the T-Mobile app:

    1. Open the app. If you don't have it, download it now.
    2. Select Menu > BILLING & PAYMENTS.
    3. Select AutoPay.
    4. If prompted, sign in with your T-Mobile ID and password.
    5. Enter your payment information and select NEXT.
    6. Select AGREE & SUMBIT.

     

    From a computer:

    1. Go to My T-Mobile and log in to your account.
    2. In the section that shows your BALANCE DUE and DUE DATE, select OFF next to AutoPay.
    3. Follow the on-screen steps to sign up for AutoPay.

     

     

    Change your automatic payment method

     

    From the T-Mobile app:

    1. Open the app. If you don't have it, download it now.
    2. Select Menu > BILLING & PAYMENTS.
    3. Select AutoPay.
    4. If prompted, sign in with your T-Mobile ID and password.
    5. Select Edit.
    6. Select a payment method and enter the payment method information, and then select Continue.
    7. Select AGREE & SUBMIT.

     

    From My T-Mobile:

    1. Go to My T-Mobile and log in to your account.
    2. In the section that shows your BALANCE DUE and DUE DATE, select ON next to AutoPay.
    3. Select Edit AutoPay Settings and then the desired payment method (credit card, debit/ATM card, or checking account).
    4. Enter the payment method information, and then select Next.
    5. Select I agree to the Terms & Conditions if you choose to proceed, and then select Submit.

     

     

    Cancel automatic payments

     

    From the T-Mobile app:

    1. Open the app. If you don't have it, download it now.
    2. Select Menu > BILLING & PAYMENTS.
    3. Scroll to and select AutoPay.
    4. Select Cancel AutoPay.
    5. Confirm you want to stop AutoPay and then select YES, CANCEL AUTOPAY.

     

    From My T-Mobile:

    1. Go to My T-Mobile and log in to your account.
    2. In the section that shows your  BALANCE DUE and DUE DATE, select ON next to AutoPay.
    3. Select Stop AutoPay and then Next.
    4. Select Yes. If you are performing these steps from a computer, select YES, STOP AUTOPAY.