T-Mobile Visual Voicemail app

The Visual Voicemail app saves you time, by letting you manage your voice messages without dialing into voicemail. Scan a list of your voicemail messages, and you choose which messages you want to listen to now, while passing over messages that don't need your attention at that moment.

 

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If you're running into problems with this app, check out our troubleshooting tips.

 

What you can do with the T-Mobile Visual Voicemail app

  • Reply to messages with one touch by phone, text message, or email.
  • Save voicemail audio files directly to your Android phone.
  • Activate Voicemail to Text (for a small monthly fee), and you also get a transcript of each voicemail in your VVM inbox.

 

 

What you need to use it

  • A T-Mobile account.
  • An Android phone. Keep in mind, the app comes preinstalled on most new devices.

 

 

How to use the app

 

Calling:

 

Activate speaker

  1. Tap Visual Voicemail.
  2. Tap the message you want to listen to.
  3. Tap the Speaker button.
  4. Tap the Play button.

 

Call voicemail

  1. Tap Visual Voicemail.
  2. Tap the Menu button (three vertical dots).
  3. Tap Call Voicemail.

 

Return a call

  1. Tap Visual Voicemail.
  2. Tap the message you want to return a call.
  3. Tap the Call button..
  4. Wait for the call to initiate.

 

Contacts:

 

Add contact:

  1. Launch the Visual Voicemail app.
  2. Tap the picture icon to the left of the phone number you wish to add as a contact.
  3. Tap Create Contact.
  4. Follow procedures by device to create a new contact.

 

Edit contact

  1. Launch the Visual Voicemail app.
  2. Tap the picture icon to the left of the phone number you wish to add as a contact.
  3. Follow procedures by device to edit an existing contact.

 

Greetings:

 

Record a greeting

  1. Tap Visual Voicemail.
  2. Tap the Menu button (three vertical dots).
  3. Tap Settings.
  4. In the 'Greetings & Pin' section, tap the currently active greeting in the first section. This may be labeled as Default, Greeting 1, or any other name you previously selected.
  5. Tap the microphone icon in the upper right and corner of the screen.
  6. Name your greeting.
  7. Tap the Record button once to begin recording, and again to stop recording.
  8. Tap Save.

 

Set active greeting

  1. Tap Visual Voicemail.
  2. Tap the Menu button (three vertical dots).
  3. Tap Settings.
  4. In the 'Greetings & Pin' section, tap the currently active greeting in the first section. This may be labeled as Default, Greeting 1, or any other name you previously selected.
  5. Tap the name of the greeting you wish to set as active.
  6. Select Set as Active.

 

Delete a greeting

  1. Tap Visual Voicemail.
  2. Tap the Menu button (three vertical dots).
  3. Tap Settings.
  4. In the 'Greetings & Pin' section, tap the currently active greeting in the first section. This may be labeled as Default, Greeting 1, or any other name you previously selected.
  5. Tap the name of the greeting you wish to delete, e.g., 'Old Greeting'.
  6. Tap Delete.
  7. Tap OK.

 

Install

 

Change the PIN

  1. Tap Visual Voicemail.
  2. Tap the Menu button (three vertical dots).
  3. Tap Settings.
  4. Tap Change PIN.
  5. Enter the current PIN in the 'greetings in PIN' section.
    • The default PIN is the last four digits of your phone number.
    • To reset your PIN to the last four digits of your phone number, dial #793# on your device.
  6. Enter and confirm the new PIN.
  7. Tap OK. A confirmation message appears if the change was successful.

 

Manually set the language

  1. Tap Visual Voicemail.
  2. Tap the Menu button (three vertical dots).
  3. Tap Settings.
  4. Scroll to the language section and select the active language.
  5. Select the desired language.

 

Inbox and notifications:

 

Change the sort options

  1. Tap Visual Voicemail.
  2. Tap the Menu button (three vertical dots).
  3. Tap one of the following options:
    • Sort alphabetically
    • Sort by unviewed

 

Delete multiple messages

  1. Tap Visual Voicemail.
  2. Tap the Trash Can icon at the top.
  3. Select all messages to delete.
  4. Tap Delete.

 

 

Send a voicemail by email

  1. Tap Visual Voicemail, then the message you want to send to email.
  2. Press and hold the desired message.
  3. Tap Forward to.
  4. Select the preferred email client.
  5. Complete the email.

 

Sync the inbox

  1. Tap Visual Voicemail.
  2. Tap the Menu button.
  3. Tap Refresh.

 

Save a voicemail to the SD card

  1. Tap Visual Voicemail.
  2. Long tap a message, then tap Save message to.
  3. Enter the file name.
  4. Tap Save to copy the message to the memory card.