GPS & map issues

Troubleshoot problems with GPS (Global Positioning System) or map apps on the phone.


Keep the following in mind:


  • When turning on GPS initially, it can take up to five minutes for the phone to find the GPS location.
  • It takes longer for the GPS to connect if the sky is obscured by clouds, rain, trees, roofs, etc.
  • Outdoor locations provide better accuracy for GPS. Indoor locations may make it harder to find your GPS location as there is not a clear view of the sky.


If you need help with doing any step, visit the Devices page, select your device, and find the steps.


To fix this issue:


  1. Check the following:
    • Your phone has GPS turned on.
    • You're outdoors and away from tall buildings.
    • Your phone is on the newest software version.
    • If using Google Maps, find outages for the service at G Suite Status Dashboard.
    • If using Apple Maps, find outages for the service at Apple - Support - System Status.
  2. Open a webpage in the browser, such as Google or Bing.
    If you can't, the problem is your data connection. Go to: No Internet troubleshooting.
  3. Open the app store on the phone.
  4. Check for any updates to your map apps, and install them.
  5. Turn off your phone.
  6. Wait five seconds, and turn on your phone again.
  7. Test the GPS. If you're still having problems, continue to the next step.
  8. Perform a master reset on your phone.
  9. If the above steps do not resolve your issue, contact us.