GPS maps & navigation troubleshooting

The maps on your phone are crucial for getting around new places. If they aren't loading or locating you, try these steps.


When turning on GPS initially, it can take up to five minutes for the phone to find your location.


If you need help with doing anything on the device, visit the Devices page, select your device, and find the steps.



GPS maps & navigation problems

  1. Turn on GPS in device settings.
  2. Go outside, where you have a clear view of the sky. Stay outdoors while troubleshooting and testing. We can't help if a building or car roof is in the way of your device connecting to GPS satellites.
    • Outdoor locations provide better accuracy for GPS, especially if not obscured by clouds, rain, trees, etc..
    • Indoor locations make it harder or impossible to find your GPS location as there is not a clear view of the sky.
  3. If you recently got a text message from T-Mobile that you were reaching your limit for Domestic data roaming, you may have run out of roaming data for this month. Your maps will only download when you are on the T-Mobile network.
  4. In the web browser, open a few web pages to check your Internet connection is loading. If not, follow No Internet instead.
  5. Remove any cases or covers. Some cases may interfere with GPS signal.
  6. Open the app store, and check for updates. Install all updates available.
  7. Restart the device.
  8. For Android:
  9. For Apple:
  10. Update the device software to the latest version. Visit the Devices page for current versions and steps.
  11. Open your maps app and test GPS.
  12. If you're still having problems, perform a master reset.
  13. If the above steps do not get your GPS working, contact us. We may need to go over the steps you've done and check data service in the area.