Some accounts have access to change rate plans or features online. Feature-only changes take effect within 24 hours and may result in pro-rated charges on the next bill.
Note: Not all accounts have access to change services online.
Change a rate plan
Change a feature or service
Note: Once the payment is processed, an ORDER CONFIRMATION page appears.
Length of Time for Changes to Become Effective
While data features become effective immediately, the provisioning of data features can take longer. The following data services may take up to two hours to become functional:
Account changes may take up to two hours to complete.
In most cases, it takes less than 2 hours for services to become functional but can take up to 24 hours.
Tip: Although this does not speed up the provisioning timeline, it may help with other issues such as ‘lowercase edge.’
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