Your billing address is used as your e911 address. The e911 address is used by emergency services to determine your location.
If you moved recently and have changed your address through the United States Postal Service (USPS), then you don't need to follow the steps below. The USPS notifies us of any address changes, and our systems are automatically updated.
Change postpaid billing/e911 address
Only the Primary Account Holder (PAH) or a Full access line can update the billing/e911 address.
Change prepaid billing/e911 address
- Go to My T-Mobile and log in to your account. Make sure the line changing the address has master privileges.
- Click Your Profile.
- Click Billing Address.
- Enter the mail and contact information in the appropriate fields.
- Click Save.