Change your billing and e911 address

    Learn how to update your billing address and e911 address on My T-Mobile. Your billing address is used as your e911 address. The e911 address is used by emergency services to determine your location.

     

    If you recently moved and have changed your address through the United States Postal Service (USPS), then you won't need to follow the steps below. The USPS notifies us of any address changes, and our systems are automatically updated.

     

    Keep in mind, only the Primary Account Holder can update the address.

     

    From a mobile device with the T-Mobile app

     

    To update your billing address with the app:

     

    1. Make sure your line is the Primary Account Holder.
    2. Open the app. If you don't have it, download it now.
    3. Log in with your T-Mobile ID.
    4. Select Profile Settings.
    5. Tap Billing & Payments.
    6. Tap EDIT next to Billing Address.
    7. Change your billing address and tap SAVE.

     

     

    To update your e911 address with the app:

     

    1. Make sure your line is the Primary Account Holder.
    2. Open the app.
    3. Log in with your T-Mobile ID.
    4. Select Profile Settings.
    5. Tap Account Settings.
    6. Tap EDIT next to e911 Address.
    7. Enter your e911 address and tap SAVE.

     

    From a computer with My T-Mobile

     

    To update your billing address with My T-Mobile:

     

    1. Make sure your line is the Primary Account Holder.
    2. Go to My T-Mobile and log in to your account.
    3. Select PROFILE in the top right corner.
    4. Select Billing & Payments.
    5. Select Edit next to BILLING ADDRESS.
    6. Enter your billing address and select SAVE.

     

    To update your e911 address with My T-Mobile:

     

    1. Make sure your line is the Primary Account Holder.
    2. Go to My T-Mobile and log in to your account
    3. Select PROFILE in the top right corner.
    4. Select Account Settings.
    5. Select Edit next to E911 ADDRESS.
    6. Enter your e911 address and select SAVE. This address should be the primary place you use your phone.

     

    Related pages

     

    Change your phone number