Carrier Freedom™

We've made it easier than ever to make the switch to T-Mobile.

 

With Carrier Freedom, we’ll pay off your previous carrier's service contracts and device payments (up to $650 per line via trade-in credit and prepaid card) when you: trade-in a phone or tablet; buy or finance a phone or tablet; and sign up for a qualifying service.

 

 

What's the deal

When you make the move to T-Mobile, you can get reimbursed for your previous carrier's remaining device payment balance, early termination fee (ETF), or both (up to $650 per line minus trade-in value). If you're a Verizon customer wanting to make the move to T-Mobile, but you'd like to keep your current device, see #GetOutoftheRed for details.

 

 

Did I already take part in Carrier Freedom?

As of December 5, 2017, if you submitted a mobile number for reimbursement, and you then ported (transferred) that number to another carrier, you’re eligible to participate in Carrier Freedom again if two years have passed since the date of the first reimbursement payout. If you ported your line(s) back to T-Mobile before December 5, 2017, you're not eligible to redeem these line(s) for Carrier Freedom again.

 

If you're not sure if you've already received a reimbursement payout in the past two years, we can help you find out by following these steps:

 

  1. Go to https://www.switch2t-mobile.com.
  2. Just under the GET STARTED button, click Check to see if you already received the Carrier Freedom promotion here.
  3. Enter in the 10-digit mobile number you want to check.
  4. Click SEARCH.
    • If eligible, you'll see the following message: Alright! Looks like you could be eligible for one of our Carrier Freedom offers.
    • If the number has already taken advantage of Carrier Freedom offers, you'll see the following message: Uh Oh! Looks like you have already claimed the Carrier Freedom promotion.

 

 

Requirements

To participate in Carrier Freedom, you need to meet the following requirements:

 

  1. Trade-in your device
    You'll need to trade in a phone or tablet, and make sure of the following:
    • If you're submitting for device plan reimbursement, the device you're trading in must be the one on the device financing agreement from your previous carrier.
    • The device must be able to power on.
    • The LCD and display must be acceptable and there can be no liquid damage.
    • Turn off any of your device's security features, such as activation lock, anti-theft, and Find My iPhone features.
    • The device has been on a payment plan for at least 90 days, and you've made at least three successful minimum payments.
    • You'll need to accept the trade-in quote from Assurant.
  2. Buy or finance a new phone or tablet
    You'll need to purchase a new phone – either pay full price or use our Equipment Installment Plan – as part of the trade-in process.
  3. Activate a new line
    You'll need to activate a new voice line of service on a T-Mobile ONE or T-Mobile Essentials plan. (If you're currently on a postpaid Simple Choice Plan, you can activate a new line on the same plan.)
  4. Port in your number
    You'll need to port in (transfer) your number from any U.S. carrier (including landlines) to a T-Mobile U.S. account OR port in from any Puerto Rico carrier to a T-Mobile Puerto Rico account.
    • This offer is not available to port-ins from T-Mobile providers, including T-Mobile Prepaid, MetroPCS, or mobile virtual network operators that use the T-Mobile network.
    • This offer is also not available to port-ins of numbers that have been used with T-Mobile service within the past 90 days.
  5. Show your device financing details and/or final bill
    The information you need to show depends on the type of reimbursements you're submitting for, whether if it's for device financing, ETF, or both.
    • For a device financing reimbursement:
      • You'll need to submit an image of the financing details, including months remaining, payments made, and the final amount still owed.
      • You'll need to have had a device payment plan with your current carrier for at least 90 days and you've made at least three successful minimum payments.
      • If you're using third-party financing, those details must appear on the carrier's bill.
    • For early termination fee reimbursement, you'll need to submit a copy of your final bill.

 

 

Redemption process

 

Recommendation: Visit a T-Mobile store

For the best Carrier Freedom experience, we suggest going to a T-Mobile store. When you buy a new device in-store, you have the option of doing an instant trade-in right then and there at the time of purchase OR you can defer your trade-in for a later time. The device you're trading in must be the one on the device financing agreement from your previous carrier. The store rep will be able to walk you through the entire process: activation, port-in, trade-in, and reimbursement submission requirements. You’ll take it from there and complete the online submission for your reimbursement. Our knowledgeable reps will be able to answer any questions you have during the process.

 

Online or over the phone

If you decide to purchase your new phone or tablet online or over the phone (instead of in-store), you'll need to complete the activation and port-in, as well as initiate the trade-in prior to submitting for reimbursement.

  • You have 14 days from when your device ships to start the trade-in process online at http://www.t-mobile.com/DeviceRecovery/cell-phone-trade-in.aspx.
  • At that website, you'll need to print the mailing label and then mail in each old device in separate bubble wrap packing material.
  • The device you're trading in must be the one on the device financing agreement from your previous carrier.
  • The trade-ins need to be received at Assurant within 30 days of your original online or phone order.
  • Any online trade-in quotes are initial estimates only; the actual value of the trade-in is determined when the device is received.

 

Ready to redeem

If you've completed the activation and port-in, initiated the trade-in, and you have images of your device financing details and/or final bill information captured, you're ready to follow these steps to perform the online reimbursement submission.

 

  1. Go to www.switch2tmobile.com.
  2. Click GET STARTED and log in using your T-Mobile ID.
  3. Under FINDING THE RIGHT SWITCHING OFFER:
    1. In the drop-down, Select Carrier: AT&T, Sprint, Verizon, or Other. Click CONTINUE.
    2. In the next drop-down, Select Payment Type: Device Financing Reimbursement or Early Termination Fee Reimbursement. Click CONTINUE.
  4. Read the "Terms & Conditions" and then click the check box next to "I have read and agree to the Terms & Conditions of this promotion". Click CONTINUE.
  5. On the Trade-In requirement eligibility rules page, click CONTINUE.
  6. On the next page, you'll need to "Select which numbers you'd like to submit for Carrier Freedom". Click the box next to each line you want to submit for the selected reimbursement offer.
    1. Once selected, the trade-in credit amount is displayed under "Added devices".
    2. If you decided to defer your trade-in at the time of purchase, the trade-in credit listed is an estimated value of the device that you're trading in. The actual value of device will be determined once the trade-in has been received and passes inspection.
  7. If you're submitting for an Early Termination Fee Reimbursement, you can Choose Prepaid Card by Mail.
  8. You'll need to Select a Contact Phone Number.
    1. This is the phone number that is used to notify you once your reimbursement submission is approved or if there are any issues with the submission.
    2. You'll receive an additional confirmation of the reimbursement once the lines on the submission have been active for 25 days.
  9. Under Contact Phone Number, "Select Number" in the drop-down. Click CONTINUE.
  10. On the next page, are the 3 Steps To Submit For Pay Off:
    1. How to submit your payoff information: Customer gathers screenshots for each device being submitted.
    2. Upload an image of each phone number:
      • Upload screenshots of final bill and/or device financing details page for each selected phone number.
      • Accepted image formats: .pdf, .jpg, or .png
      • Image limits: up to 5 MB per image and a max of 15 images
      • The name and address on the final bill does NOT have to match the info on your My T-Mobile account.
    3. Click SUBMIT for processing.
  11. After the submission is finished processing, the page will display a message letting you know if your reimbursement was approved. (If it wasn't approved, it means an error was found during the submission process, and a T-Mobile rep will contact you shortly to help you with the process.)

 

Submission status

You can check the status of a submission by logging in to the www.switch2tmobile.com website and clicking Status. You'll see the following information for each phone number you submitted for reimbursement:

  • Tracking Id
  • Date & Time of submission
  • Payment Type: Prepaid Virtual Card or Physical Rebate Card
  • Reimbursement Status: Approved or Denied
  • Device/ETF Balance per line
  • Trade-In Credit per line
  • Reimbursement per line: Device/ETF Balance minus Trade-In Credit
  • Total Reimbursement Amount

 

 

Getting your reimbursements

 

Early Termination Fee reimbursements

Here are some important things to know about ETF reimbursements:

  • After submitting for reimbursement, you should know within 5-10 minutes if your submission was successful.
  • Reimbursement is for a maximum of 5 lines per account.
  • Your trade-in device must be received and pass inspection before the ETF reimbursement will be issued.
  • The amount paid will be equal to the ETF amount your previous carrier charges for the type of device.
  • Max reimbursement per line is a $650 total cap for ETF, device payment plan, and trade-in. This is a combined total.
  • For an ETF reimbursement only, customers can choose between a virtual prepaid card or a physical prepaid card. A physical card takes 6-8 weeks to arrive.
  • Not included in reimbursements: taxes on ETF and any current or past due monthly service charges.

 

When you should expect to receive your ETF reimbursement

  • If you're coming from Verizon, AT&T, or Sprint:
    • ETF reimbursement generally takes place 15 days after the submission is approved and trade-in per line is received.
    • Prepaid virtual cards are sent via a text message typically within 24-48 hours after the Day 15 date.
    • If you've chosen to receive your reimbursement on a physical prepaid card, you should expect to receive it in 6-8 weeks.
  • If you're coming from one of the other carriers:
    • ETF reimbursement generally takes place 25 days after the submission is approved and trade-in per line is received.
    • Prepaid virtual cards are sent via text message typically within 24-48 hours after the Day 25 date.
    • If you've chosen to receive your reimbursement on a physical prepaid card, you should expect to receive it in 6-8 weeks.

 

Device Financing reimbursements

Here are some important things to know about device financing reimbursements:

  • After submitting for reimbursement, you should know within 5-10 minutes if your submission was successful.
  • The device you're trading in must be the one on the device financing agreement from your previous carrier.
  • The trade-in device must be received and pass inspection before the device financing reimbursement will be issued.
  • Max reimbursement per line is a $650 total cap for ETF, device payment plan, and trade-in. This is a combined total.
  • In order to be eligible for device financing reimbursement under this promotion:
    • You must have had the phone and/or tablets on installment plans with your previous carrier for at least 90 days, and
    • You must have made at least three payments toward that installment plan.
  • Not included in reimbursements: taxes on device financing and any current or past due monthly service charges.

 

When you should expect to receive your device financing reimbursement

  • If you're coming from Verizon, AT&T, or Sprint:
    • Device financing reimbursement generally takes place 15 days after the submission is approved and trade-in per line is received.
    • Prepaid virtual cards are sent via a text message typically within 24-48 hours after the Day 15 date. If you don't see the message, you can access your prepaid virtual card information by checking your submission status page at www.switch2tmobile.com.
    • A physical prepaid card is not an option for this.
  • If you're coming from one of the other carriers:
    • Device financing reimbursement generally takes place 25 days after the submission is approved and trade-in per line is received.
    • Prepaid virtual cards are sent via text message typically within 24-48 hours after the Day 25 date. If you don't see the message, you can access your prepaid virtual card information by checking your submission status page at www.switch2tmobile.com.
    • A physical prepaid card is not an option for this.

 

Didn't receive or lost your Virtual Card SMS?

If you never received the SMS, or if you did but accidentally deleted it, you can still get your virtual card info by following these steps:

 

  1. Go to www.switch2tmobile.com.
  2. Click GET STARTED.
  3. Sign in to My T-Mobile with your T-Mobile ID.
  4. On the 'Submission Status' page, click on the one that states PAID. This will expand it to see more information for that submission.
  5. Click REDEEM VIRTUAL CARD.
  6. On the next page, the 'Enter Reward Code' filed should auto-populate, but you need to Enter the letters shown in the image. Then, click Go.
  7. You then need to Register to activate your Reward by creating a Username, Password, Contact Information, etc.
  8. Once registered, a page displays your virtual card information.