With Carrier Freedom™, you and your family can get reimbursed for your Early Termination Fees (ETFs) or device payment plans via trade-in credits and a Visa® Prepaid Card when you switch to T-Mobile and trade in your devices. You can get up to $650 per line, based on the ETFs on your final bill or your device payment plan.
To take advantage of the switching cost reimbursement, you'll need to trade in an eligible phone, device, or tablet (up to 10 lines).
You'll also need to:
To learn more, visit a store or switch online.
If you're purchasing a new device at a T-Mobile store, you'll trade in your current device at the store at the time of purchase.
If you purchased your new device online or over the phone with us, then follows these steps:
First payout: To get your first payout, you need to first trade in your eligible phone or tablet at a T-Mobile store. If you can't make it into a store, visit the Trade-in Status page for steps on how to trade in your device.
Second payout: The second payout amount is your Early Termination Fee (ETF) reimbursement, or your remaining installment plan balance minus the value you received for your trade-in. Submit your reimbursement request online at www.switch2tmobile.com, or mail your completed reimbursement form and final bill reflecting your name, address, phone number(s), and Early Termination Fee (ETF) amount and/or device payment plan from your previous carrier within 60 days of activation. You can recognize your final bill by looking for a special one-time charge, which usually is listed as an “Early Termination Fee” or “Contract Termination Fee." When you submit your final bill for reimbursement, only send the pages that show the name, phone number, address, ETF and/or device payment plan amount per line.
The ETF or device payment plan reimbursement request could take up to eight weeks to process. Provided you're still a T-Mobile customer in good standing, you'll be paid in the form of a Visa Prepaid Card. You can submit and check the status of your Visa Prepaid Card at www.switch2tmobile.com.
Keep in mind, the ETF and device payment plan reimbursement CHECK STATUS button might not be available for up to 14 days after you've received your submission confirmation.
Carrier Freedom FAQs
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