With Carrier Freedom™, you and your family can get reimbursed for your current carrier's Early Termination Fees (ETFs) or device payment plans as trade-in credits and a MasterCard Prepaid Card when you switch to T-Mobile and trade in your devices. You can get up to $650 per line, based on the ETFs on your current carrier's final bill or your device payment plan.
You can receive reimbursements for your device, for your plan, or both.
To take advantage of device reimbursement:
To take advantage of plan reimbursement:
To learn more, visit a store or switch online.
If you're purchasing a new device at a T-Mobile store, you'll trade in your current device at the store at the time of purchase.
If you purchased your new device online or over the phone with us, then follows these steps:
Here's how you get reimbursed for your device, plan, or both.
You first need to trade in your eligible device at a T-Mobile store. If you can't make it into a store, visit the Trade-in Status page for steps on how to trade in your device.
The Early Termination Fee (ETF) reimbursement is the remaining installment plan balance minus the value you received for your trade-in. Submit your reimbursement request online at www.switch2tmobile.com, or mail your completed reimbursement form and final bill displaying your name, address, phone number(s), and Early Termination Fee (ETF) amount and/or device payment plan from your previous carrier within 90 days of activation. You can recognize your final bill by looking for a special one-time charge, which usually is listed as an “Early Termination Fee” or “Contract Termination Fee." When you submit your final bill for reimbursement, only send the pages that show the name, phone number, address, ETF and/or device payment plan amount per line.
The ETF or device payment plan reimbursement request can take up to eight weeks to process. Provided you're still a T-Mobile customer in good standing, you'll be paid with a MasterCard Prepaid Card. To check the status of your MasterCard Prepaid Card, visit www.switch2tmobile.com and then select CHECK STATUS.
Keep in mind, the ETF and device payment plan reimbursement CHECK STATUS button might not be available for up to 14 days after you receive your submission confirmation.
Carrier Freedom FAQs
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