With Carrier Freedom™, if you and your family trade in your old devices, we’ll pay off your device payments and service contracts–up to $650 or more per line via trade-in credit applied to your T-Mobile bill and prepaid MasterCard® card (or Virtual Card). Allow 8 weeks (unless a Virtual Card was requested, which only takes up to 8 hours).
You can receive reimbursements for your device, for your plan, or for both.
To take advantage of device reimbursement:
To take advantage of plan reimbursement:
To learn more, visit a store or switch online.
If you're purchasing a new device at a T-Mobile store, you'll trade in your current device at the store at the time of purchase.
If you purchased your new device online or over the phone with us, then follows these steps:
Here's how you get reimbursed for your device, plan, or both.
You first need to trade in your eligible device at a T-Mobile store. If you can't make it into a store, visit the Trade-in Status page for steps on how to trade in your device.
The Early Termination Fee (ETF) reimbursement is the remaining installment plan balance minus the value you received for your trade-in. Submit your reimbursement request online at www.switch2tmobile.com, or mail your completed reimbursement form and final bill displaying your name, address, phone number(s), and Early Termination Fee (ETF) amount and/or device payment plan from your previous carrier within 90 days of activation. You can recognize your final bill by looking for a special one-time charge, which usually is listed as an “Early Termination Fee” or “Contract Termination Fee." When you submit your final bill for reimbursement, only send the pages that show the name, phone number, address, ETF and/or device payment plan amount per line.
The ETF or device payment plan reimbursement request can take up to 8 weeks to process (unless a Virtual Card has been requested, which only takes up to 8 hours). Provided you're still a T-Mobile customer in good standing, you'll receive your reimbursement via trade-in credit applied to your T-Mobile bill and prepaid MasterCard® card or Virtual Card. To check the status of your submission, visit www.switch2tmobile.com and then select CHECK STATUS, or SIGN IN using your T-Mobile ID.
Keep in mind, the ETF and device payment plan reimbursement CHECK STATUS button might not be available for up to 14 days after you receive your submission confirmation.
Carrier Freedom FAQs
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