You and your family can get reimbursed for your Early Termination Fees (ETFs) when you switch to T-Mobile and trade in your devices. You can get up to $350 per line based on the ETFs on your final bill—also available to existing T-Mobile customers.
To take advantage of the ETF reimbursement, you'll need to:
To learn more, visit a store or switch online.
To get your first payout, you need to first trade in your eligible phone or tablet at a T-Mobile store. If you can't make it into a store, visit the Trade-in Status page for steps on how to trade-in your device.
The second payout is the ETF reimbursement. Submit your reimbursement request online at www.switch2tmobile.com, or mail your completed reimbursement form and final bill reflecting your name, address, phone number(s), and Early Termination Fee (ETF) amount from your previous carrier within two calendar months of activation. You can recognize your final bill by looking for a special one-time charge, which usually is listed as an “Early Termination Fee” or “Contract Termination Fee." When you submit your final bill for reimbursement, only send the pages that show the name, phone number, address, and ETF amount per line.
The ETF reimbursement request could take up to eight weeks to process. Provided you are still a T-Mobile customer in good standing, you'll be paid in the form of a BlackHawk prepaid Visa card. You can submit and check the status of your BlackHawk prepaid Visa card at www.switch2tmobile.com.
Keep in mind, the ETF Reimbursement CHECK STATUS button may not be available for up to 14 days after you have received your submission confirmation.
ETF reimbursement FAQs
Are you sure you want to delete this document?