Carrier Freedom

    You and your family can get reimbursed for your Early Termination Fees (ETFs) or device payment plans, when you switch to T-Mobile and trade in your devices. You can get up to $650 per line, based on the ETFs on your final bill and device payment plan.



    How it works

    To take advantage of the switching cost reimbursement, you'll need to:


    • Trade in an eligible phone, device, or tablet (up to 5 lines).
      • We'll give you a trade-in credit based on the market value of your device. Get an estimate now.
      • Online trade-in quotes are an initial estimate only; the actual value of the trade-in is determined when we receive the device.
    • Have a contract and Early Termination Fee (ETF) and device payment plan with your current carrier.
    • Submit a final bill showing the ETF amount and device payment plan, as well as your name, address, and phone number(s) from your previous carrier.
    • Have an eligible mobile number that can be transferred from your current carrier to T-Mobile.
    • Make sure your account is active and in good standing.
    • Activate a new line of service on a qualifying plan. Pay In Advance, Simple Choice No Credit, and On-Demand Mobile Internet rate plans do not qualify for this offer.
    • Purchase a qualifying phone or device.


    To learn more, visit a store or switch online.



    Get your reimbursement

    To get your first payout, you need to first trade in your eligible phone or tablet at a T-Mobile store. If you can't make it into a store, visit the Trade-in Status page for steps on how to trade-in your device.


    The second payout is the ETF reimbursement. Submit your reimbursement request online at, or mail your completed reimbursement form and final bill reflecting your name, address, phone number(s), and Early Termination Fee (ETF) amount and device payment plan from your previous carrier within two calendar months of activation. You can recognize your final bill by looking for a special one-time charge, which usually is listed as an “Early Termination Fee” or “Contract Termination Fee." When you submit your final bill for reimbursement, only send the pages that show the name, phone number, address, ETF and device payment plan amount per line.



    Check the status of your reimbursement

    The ETF reimbursement request could take up to eight weeks to process. Provided you are still a T-Mobile customer in good standing, you'll be paid in the form of a BlackHawk prepaid Visa card. You can submit and check the status of your BlackHawk prepaid Visa card at


    Keep in mind, the ETF Reimbursement CHECK STATUS button may not be available for up to 14 days after you have received your submission confirmation.


    Related pages


    Carrier Freedom FAQs