With Carrier Freedom™, if you and your family trade in your old devices, we’ll pay off your device payments and service contracts–up to $650 per line via trade-in credit applied to your T-Mobile bill and prepaid MasterCard® card (or Virtual Card). Allow 8 weeks (unless a Virtual Card was requested, which only takes up to 48 hours).
You can receive reimbursements for your device, for your plan, or for both.
For your device
To take advantage of device reimbursement:
- You'll need to trade in an eligible device (up to 12 lines).
- We'll give you a trade-in credit based on the market value of your device. Get an estimate now. Online trade-in quotes are an initial estimate only; the actual trade-in value is determined when we receive the device. Even if your device has a $0 trade-in value, you can still trade it in and qualify for the switching cost reimbursement, if the device passes the three-point inspection described below.
- Working devices qualify for a trade-in credit based on the market value of the device after it passes a three-point inspection:
- The device powers on.
- The device has no water damage.
- The device isn't cracked, broken, or inoperable due to physical damage. The screen, back of device, all buttons, and charging port must all work and be free of damage.
- If you're trading in an Apple iOS device, the Find My iPhone Activation Lock must be disabled.
For your current plan
To take advantage of plan reimbursement:
- You'll need an Early Termination Fee (ETF) or a device payment plan with your current carrier.
- Submit a final bill showing the ETF (or "Contract termination fee") amount or remaining balance due on your device payment plan, as well as your name, address, and phone number(s) from your previous carrier. Depending on your carrier, a device payment plan may be listed as EIP, Edge, AuotPay, or Next.
- Have an eligible mobile number that can be transferred from your current carrier to T-Mobile. You can transfer from major national wireless carriers. Pre-paid plans or non-wireless contracts (such as Amazon.com) aren't eligible for Carrier Freedom.
- Have an active account in good standing.
- Activate a new line of service on a T-Mobile ONE or Simple Choice postpaid plan. Pay In Advance (prepaid), Simple Choice No Credit Check, and Mobile Internet rate plans don't qualify for this offer.
- Purchase a qualifying phone or device.
If you're purchasing a new device at a T-Mobile store, you'll trade in your current device at the store at the time of purchase.
If you purchased your new device online or over the phone with us, then follows these steps:
- Go to My T-Mobile and log in to your account.
- Select PHONE.
- Scroll to the Trade-in section and select Trade-in now.
- Scroll to the Already ordered your T-Mobile device and plan? section and enter the order number.
- Select Start Trade-in.
Here's how you get reimbursed for your device, plan, or both.
For your device
You first need to trade in your eligible device at a T-Mobile store. If you can't make it into a store, visit the Trade-in Status page for steps on how to trade in your device.
Reimbursements for device installment plans are separated into two payments. The first is a bill credit reflecting the value of your trade-in, which you may put toward the purchase of your new T-Mobile device. The second, which is the difference between your remaining device installment plan, minus the trade-in value, comes via a MasterCard Prepaid Card which you receive up to eight weeks after you submit your rebate request.
For your current plan
The Early Termination Fee (ETF) reimbursement is the remaining installment plan balance minus the value you received for your trade-in. Submit your reimbursement request online at www.switch2tmobile.com, or mail your completed reimbursement form and final bill displaying your name, address, phone number(s), and Early Termination Fee (ETF) amount and/or device payment plan from your previous carrier within 90 days of activation. You can recognize your final bill by looking for a special one-time charge, which usually is listed as an “Early Termination Fee” or “Contract Termination Fee." When you submit your final bill for reimbursement, only send the pages that show the name, phone number, address, ETF and/or device payment plan amount per line.
The ETF or device payment plan reimbursement request can take up to 8 weeks to process (unless a Virtual Card has been requested, which only takes up to 48 hours). Provided you're still a T-Mobile customer in good standing, you'll receive your reimbursement via trade-in credit applied to your T-Mobile bill and prepaid MasterCard® card or Virtual Card. To check the status of your submission, visit www.switch2tmobile.com and then select SIGN IN using your T-Mobile ID (for submissions prior to December 28, 2016, check your status here).