Carrier Freedom

    With Carrier Freedom™, if you and your family trade in your old devices, we’ll pay off your device payments and service contracts–up to $650 or more per line via trade-in credit applied to your T-Mobile bill and prepaid MasterCard® card. Allow 8 weeks.




    How it works

    You can receive reimbursements for your device, for your plan, or for both.


    For your device

    To take advantage of device reimbursement:

    • You'll need to trade in an eligible device (up to 12 lines).
    • We'll give you a trade-in credit based on the market value of your device. Get an estimate now. Online trade-in quotes are an initial estimate only; the actual trade-in value is determined when we receive the device.
    • Working devices qualify for a trade-in credit based on the market value of the device after it passes a three-point inspection:
      • The device powers on.
      • The device has no water damage.
      • The device isn't cracked, broken, or inoperable due to physical damage. The screen, back of device, all buttons, and charging port must all work and be free of damage.
    • If you're trading in an Apple iOS device, the Find My iPhone Activation Lock must be disabled.


    For your current plan

    To take advantage of plan reimbursement:

    • You'll need an Early Termination Fee (ETF) or a device payment plan with your current carrier.
    • Submit a final bill showing the ETF amount or remaining balance due on your device payment plan, as well as your name, address, and phone number(s) from your previous carrier.
    • Have an eligible mobile number that can be transferred from your current carrier to T-Mobile.
    • Have an active account in good standing.
    • Activate a new line of service on a T-Mobile ONE or Simple Choice postpaid plan. Pay In Advance (prepaid), Simple Choice No Credit Check, and Mobile Internet rate plans do not qualify for this offer.
    • Purchase a qualifying phone or device.


    To learn more, visit a store or switch online.



    How to trade in your device

    If you're purchasing a new device at a T-Mobile store, you'll trade in your current device at the store at the time of purchase.


    If you purchased your new device online or over the phone with us, then follows these steps:


    1. Go to My T-Mobile and log in to your account.
    2. Select PHONE.
    3. Scroll to the Trade-in section and select Trade-in now.
    4. Scroll to the Already ordered your T-Mobile device and plan? section and enter the order number.
    5. Select Start Trade-in.



    Get your ETF reimbursement

    Here's how you get reimbursed for your device, plan, or both.


    For your device

    You first need to trade in your eligible device at a T-Mobile store. If you can't make it into a store, visit the Trade-in Status page for steps on how to trade in your device.


    For your current plan

    The Early Termination Fee (ETF) reimbursement is the remaining installment plan balance minus the value you received for your trade-in. Submit your reimbursement request online at, or mail your completed reimbursement form and final bill displaying your name, address, phone number(s), and Early Termination Fee (ETF) amount and/or device payment plan from your previous carrier within 90 days of activation. You can recognize your final bill by looking for a special one-time charge, which usually is listed as an “Early Termination Fee” or “Contract Termination Fee." When you submit your final bill for reimbursement, only send the pages that show the name, phone number, address, ETF and/or device payment plan amount per line.



    Check the status of your ETF reimbursement

    The ETF or device payment plan reimbursement request can take up to eight weeks to process. Provided you're still a T-Mobile customer in good standing, you'll receive your reimbursement via trade-in credit applied to your T-Mobile bill and prepaid MasterCard® card. To check the status of your prepaid card, visit and then select CHECK STATUS.


    Keep in mind, the ETF and device payment plan reimbursement CHECK STATUS button might not be available for up to 14 days after you receive your submission confirmation.


    Related pages


    Carrier Freedom FAQs