Blank group messages: Windows Phone 8X by HTC

Blank MMS received as part of a Group Message

 

 

 

When a Windows 8 phones sends a group text to multiple recipients, it will sometimes show up as a blank MMS on the recipients’ phones.

When a group text message is sent, it travels through the network differently than a typical SMS. There is a network configuration that is currently being investigated, and the issue is hoped to be resolved soon.

 

Device causes
Software version affectedAll
Software version resolved

N/A

Cause

Issue

 

 

 

 

As a workaround, to be able to successfully send group text messages, follow these steps:

 

Device steps

 

  1. In the Messaging application, tap the 3 dots in the bottom right.
  2. Tap Settings.
  3. Tap the slider for MMS delivery confirmation to “On”
  4. You will now receive an acknowledgement when a recipient receives your MMS, and the group text will now show up correctly on the recipients phones.