• Great Injustice Done Against me!

    After 15 years of being a loyal customer with flawless pay history, due to the reception problems around my new home I had no choice but to look for other options so, I have decided to give AT&T a shot. On August ...
    magenta10018482
    last modified by magenta10018482
  • T-mobile submitted my phone for unlock and its still locked after 6 days

    I have a locked T-mobile galaxy s10. T-mobile submitted my phone for unlock and its still locked after 6 days. Customer service said it qualified for unlock and that I would hear back in 24 to 72 hours via email about...
    mikeozz
    last modified by mikeozz
  • Upgrade

    I recently upgraded to a newer phone and decided to order the upgrade online. The upgrade says it takes 48 hours to get tracking information, but it’s been well over 48 hours since I ordered the phone and I have...
    micksch33
    last modified by micksch33
  • Coverage While in South Korea

    International Plans | Traveling Abroad without Roaming Fees | T-Mobile   This webpage says while I can get a coverage while traveling abroad to South Korea, none of the more popular devices (such all iPhone and ...
    sgmstr
    last modified by sgmstr
  • Does T-Mobile care when sales reps make mistakes?

    This past Sunday I went to a store to get a phone as a birthday gift for my daughter. She was very specific about wanting the Note 10 in aura glow. Unfortunately the store nor any other stores nearby had that color. S...
    magenta10013975
    last modified by magenta10013975
  • how can i find an old number from last year?

    I changed phones and I cant find this number from October of 2018. Could you help me?
    micheal987
    last modified by micheal987
  • how to redeem refill card into my account?

    hi and sorry for my english. I'm visiting form germany. since 2014 i buy a 50$ refill-card and purchase 7GB - 30 Day 7GB On-Demand Pass (I bought a mobile hotspot device and set up an account years ago)   thi...
    magenta_dt
    last modified by magenta_dt
  • My T-Mobile constantly asking for MFA verification to sign-on

    When I log into my.t-mobile.com I get prompted to be sent a text and verify my account. When I receive the code, I enter it and also ensure "Remember Me" is checked so I don't get prompted again which I assume means i...
    startedwithasmile
    last modified by startedwithasmile
  • Another phone company that says one price and when you get your bill it's different! Then the extent they go to explain is beyond comprehension....

    Blah Blah Blah, that's what I hear on the other end!
    magenta10009586
    last modified by magenta10009586
  • Haven't Updated Your Phone in a While? Here's Why You Should (Hint: It's More Than the Camera)

    There are a lot of considerations to make when upgrading to a new phone, everything from improved battery life to increased storage, bigger screen size and definition of the display or even just whether it’s bui...
    tmo_marissa
    last modified by tmo_marissa
  • IPHONE DELIVERY DATES.

    I did the pre-order for the iphone 11 in lavender on the 13th at 5:10am does anyone know if I will get the phone on friday or after? some people are already getting notice for the shipment from ups already.
    pinkyellowx3
    last modified by pinkyellowx3
  • Software update page

    @tmo_mike_m I have a question/issue... on the Software Updates page (Software updates ) it talks about Android 10 and the phones receiving it.  So how about Pie/Android 9?  There are still phones slated to r...
    redoregon
    last modified by redoregon
  • Unlock app says it worked, but after reboot it is still locked

    I have an LG V30+ bought from Tmobile that we've used for a year and a half.  It meets all the criteria to be unlocked.  The unlock app didn't work (big surprise), so I contacted support.  They checked ...
    leeanna88
    last modified by leeanna88
  • Unable to update my address

    Hi there.  I cannot update my address from the Profile page.  It shows my current address, but does not allow me to make any changes to it.  I can't click any buttons.  They're all greyed out.
    magenta10004565
    last modified by magenta10004565
  • Website for Customer Service Terrible?

    T-mobile.com website must have been made by idiots. Every month, it's a wrestle-fight to pay my pre-paid account. There is a webpage that gives options for paying my pre-paid account: refill online, refill by phone, a...
    cle802a
    last modified by cle802a
  • Pathetic Sales Experience - 844.786.2964 - Do NOT BUY T-Mobile

    I just bought 3 lines service from T-Mobile. The setup call took nearly 45-60 min. My phone sales agent was this so-called corporate discount line guy called VICTOR.   Having clarified all queries, right after p...
    magenta203911
    last modified by magenta203911
  • Roadside assistance?

    Do I have roadside assistance?
    amanda.newell
    last modified by amanda.newell
  • Wrong/unknown device in My.T-Mobile.com

    When I log into My T-Mobile (from various desktop browsers like Firefox, Chrome, or Safari), it never remembers my device. The home page says I have an "Unknown Device" The Phone tab says I have an iPhone 6s, which ...
    magenta9998592
    last modified by magenta9998592
  • Port number from Spectrum land line to T-mobile mobile

    I have a Spectrum landline and I am trying to port across to T-Mobile to keep the number as a mobile phone line. I have initiated he process 4 times now over 3 months and still is hitting road bumps. Two of the times ...
    willis19.r
    last modified by willis19.r
  • False Coverage Map

    Has anyone else noticed that T-Mobile’s coverage map is misleading and flat out wrong?  Part of the reason we joined was due to their claim of having full coverage in a part of Wisconsin.  First time w...
    magenta9995396
    last modified by magenta9995396