• Really Frustrated - trade in

    I took advantage of the iphone trade in program a few weeks ago and was set to receive $700 for my 7 Plus. They did not have the phone I was trading to in stock but had it shipped to me. I was told I would receive a l...
    mnda762
    last modified by mnda762
  • Forget the Frenzy. T-Mobile Kicks off the Holiday Season Early!

    “I love getting up early the day after Thanksgiving, fighting crowds, waiting in long lines and stressing over holiday shopping,” said nobody ever. T-Mobile customers can beat the crowd with BOGO Samsung G...
    tmo_marissa
    last modified by tmo_marissa
  • why is my galaxy 7 monitor blinking

    why is my galaxy 7 monitor blinking
    magenta10351809
    last modified by magenta10351809
  • OnePlus7Pro Oxygen OS  10.0.1.GM21AA

    If OnePlus has had the Stable, Finished OnePlus7Pro Oxygen OS Update 10.0.1.GM21AA out since October 18th, 2019 then why has T-MOBILE been unable to forward any Android 10 update as of yet, half way through November?‽
    trey2260
    last modified by trey2260
  • S10 plus update question

    Hi guys new here. I received the G975USQS2BSIX update today on my s10 plus. However it seems to be the second update this month. The previous update that I received was the october update and I never received  th...
    stealth25k
    last modified by stealth25k
  • change name on caller id

    change name on caller id
    may-0001@hotmail.com
    last modified by may-0001@hotmail.com
  • WTD:Warehouse lost my returned phone that was wrong order

    I ordered two 11 pro max and ONE came as regular pro. I returned the 11 pro right away to order the new 11 pro max. So I didnt even use the new 11 pro, not even activate or connect it to any wifi just mailing it back ...
    daniel1108
    last modified by daniel1108
  • Can no longer choose prepaid data plan

    This prepaid account originally had a 2GB data plan.  I skipped payment for a month and now the system won't let me choose a plan.  Can only do on-demand.  When in account pages I keep seeing errors lik...
    suzu2007
    last modified by suzu2007
  • Unable to receive voice calls

    I don't know if I'm actually reaching T-mobile this way or just the community. There doesn't seem to actually be any way to reach T-mobile except by calling, which is hard to do when phone calls don't work.   I ...
    trolltok
    last modified by trolltok
  • Mistakes followed by lies and deceit.

    My local T-Mobile store associates incorrectly placed an order to my account which resulted in a demo model iPad mini being shipped to the store for me. It was as under remote management and inoperable. The store asso...
    jessraine
    last modified by jessraine
  • 4G LTE with 4 bars but i can't connect or make phone calls

    I work on the North Austin area in TX, and while I'm at work which is when I need my phone the most I can't use it because the phone says it has 4G LTE signal with 4 on 5 bars but it doesn't connect to the internet, s...
    saanmedio
    last modified by saanmedio
  • T-Mobile General Care Support provided misinformation and messed up my plan - Need help/advice

    Hello,   Last month, I reached out to T-Mobile Customer Service (Richmond center) to add a 3rd line. Since I am on a grandfather plan, the Customer Service rep told me that they can't add a 3rd line to my accoun...
    enkrates
    last modified by enkrates
  • LTE not working

    LTE signal is no longer working.  Now defaults to 4G.  Is this a result of a Tower out of service or down for maintenance? 
    bribigdog
    last modified by bribigdog
  • E-mail to SMS spam blocking

    We have been using the tmomail.net e-mail to SMS gateway to send notifications for voicemails received by our corporate PBX.   Sometime within the past few days, these messages started to get blocked.  ...
    qiskevin
    last modified by qiskevin
  • VPN being throttled on Mobile HotSpot with One+ International

    I have a line with the $25/mo One+ International, which gives unlimited hotspot data at full 4g LTE speeds. Under normal usage, I get ~30mbps down when I connect to the hotspot from my laptop and things work fine. How...
    ecammit
    last modified by ecammit
  • Disney+ Streaming???

    I have been trying for months to get an answer to this question. I have contacted T-Mobile MANY times and no one seems to know anything about Disney+.   The Question: Will Disney+ be added to the Binge-On List?...
    weasleymama
    last modified by weasleymama
  • (S10+) Long Texts being sent as multiple small messages

    Hi,   Beginning around Friday my longer texts have been being received as a string of shorter messages. This has been happening to multiple people I text on multiple carriers. I reset the Messages App Cache, the...
    claster
    last modified by claster
  • Can't Send or Receive Pictures After Switching to T-Mobile

    Had no issue sending or receiving pictures with Verizon and now that I switched to T-Mobile, nothing will send or download when sent from others. I just see a box that says No Subject, Message size:___, Expires: Date....
    jimmers
    last modified by jimmers
  • Is John Legere Leaving?

    https://www.tmonews.com/2019/11/t-mobile-ceo-john-legere-wework-talks/
    gramps28
    last modified by gramps28
  • Hulu + Live TV won't work on my TV

    I recently tried a trial subscription of Hulu + Live TV through my T-Mobile Home Internet Service. It won't work due to their security measures. I signed in using my laptop and that worked fine. I managed my account a...
    magenta8345035
    last modified by magenta8345035