• Cannot Text over WiFi with my LG G7 ThinQ

    I have an LG G7 ThinQ and I cannot send or receive text messages when I am on wifi. It doesn't matter if it is my home wifi, a corporate wifi, or a public business like a Starbucks, I can connect to the wifi to surf t...
    last modified by nmhunter34
  • Apple Watch 3-4 , lowered price ?

    The Apple Watch series 3 is lowered to 199$ on Apple’s website . i was wondering if the Series 3 - Series 4 , will be marked down in price Anytime soon ?
    created by magenta10033039
  • Is this something possible to set up this way?

    Hello,   When my phone receives a text/mms, I believe it goes through some third-party to determine whether it is likely spam or not....if it thinks the message is likely spam, it would be going to be rejected.....
    last modified by loveurself
  • How do I opt out of T-mobile's markerting to my cellphone?

    T-mobile's contract appears to demand the right to market to my cellphone. How do I opt out of this?
    last modified by magenta10030538
  • Digits app stopped working

    There's an issue after issue with digits app. It was a great idea but bad implementation. I was a beta user via my older galaxy phones but since i switched to s10 i was forced to use the actual app vs native samsung m...
    created by magenta3169758
  • New InBox SIM, SIM IN USE by "****"

    I currently have a basic prepaid plan for a Backup phone, I would like to add a data Sim for a hotspot ( I have like five or so all painstakingly unlocked from my previous carrier and I would like to be able to rotate...
    last modified by imark77
  • Email to text gateway tmomail.net is rejecting messages with 550 blocked error

    Hi, For the past 3 weeks, messages sent to number@tmomail.net are being rejected and returned with a message like this:   550 permanent failure for one or more recipients (1234567890@tmomail.net:blocked)  ...
    last modified by magenta10025103
  • hot spot while out of country

    can you purchase a month plan so that you can use your own phone as a hotspot for wifi?@
    last modified by ziggy812
  • Cannot Get Into Account

    I recently bought a new phone for my prepaid plan. The store helped me set it up, but now I need to re-enroll in auto pay. When I try to login to my account on the TMobile page I get a message that says "we have run i...
    last modified by 253-844-1662
  • payments

    I bought a refill card on 9/13 for my bill. That was used and said it was valid. Payment done. Yesterday it says I owe 50 and my phone is shut off.
    last modified by magenta10021921
  • Great Injustice Done Against me!

    After 15 years of being a loyal customer with flawless pay history, due to the reception problems around my new home I had no choice but to look for other options so, I have decided to give AT&T a shot. On August ...
    last modified by magenta10018482
  • T-mobile submitted my phone for unlock and its still locked after 6 days

    I have a locked T-mobile galaxy s10. T-mobile submitted my phone for unlock and its still locked after 6 days. Customer service said it qualified for unlock and that I would hear back in 24 to 72 hours via email about...
    last modified by mikeozz
  • Upgrade

    I recently upgraded to a newer phone and decided to order the upgrade online. The upgrade says it takes 48 hours to get tracking information, but it’s been well over 48 hours since I ordered the phone and I have...
    last modified by micksch33
  • Coverage While in South Korea

    International Plans | Traveling Abroad without Roaming Fees | T-Mobile   This webpage says while I can get a coverage while traveling abroad to South Korea, none of the more popular devices (such all iPhone and ...
    last modified by sgmstr
  • Does T-Mobile care when sales reps make mistakes?

    This past Sunday I went to a store to get a phone as a birthday gift for my daughter. She was very specific about wanting the Note 10 in aura glow. Unfortunately the store nor any other stores nearby had that color. S...
    last modified by magenta10013975
  • how can i find an old number from last year?

    I changed phones and I cant find this number from October of 2018. Could you help me?
    last modified by micheal987
  • how to redeem refill card into my account?

    hi and sorry for my english. I'm visiting form germany. since 2014 i buy a 50$ refill-card and purchase 7GB - 30 Day 7GB On-Demand Pass (I bought a mobile hotspot device and set up an account years ago)   thi...
    last modified by magenta_dt
  • My T-Mobile constantly asking for MFA verification to sign-on

    When I log into my.t-mobile.com I get prompted to be sent a text and verify my account. When I receive the code, I enter it and also ensure "Remember Me" is checked so I don't get prompted again which I assume means i...
    last modified by startedwithasmile
  • Another phone company that says one price and when you get your bill it's different! Then the extent they go to explain is beyond comprehension....

    Blah Blah Blah, that's what I hear on the other end!
    last modified by magenta10009586
  • Haven't Updated Your Phone in a While? Here's Why You Should (Hint: It's More Than the Camera)

    There are a lot of considerations to make when upgrading to a new phone, everything from improved battery life to increased storage, bigger screen size and definition of the display or even just whether it’s bui...
    last modified by tmo_marissa