• Why have I paid the same amount twice within the same month?

    I switched to T-Mobile on 7/8/2019.  On that day, I was charged and paid $40, on a Pre-Paid Plan (as I thought I was supposed to).  And then on 7/11, again I was charged and paid $40.  And then on 8/6, ...
    magenta9235347
    last modified by magenta9235347
  • SIM PROBLEM

    Had to go into icould to find old deleted texts. under a different carrier. now sim is unsupported. someone please help
    magenta9674182
    created by magenta9674182
  • Iphone 8 PLUS LOCKED

    The subject is related to the Iphone  PLUS with IMEI 356775088860140 , was requested the unlocking of the same Wednesday, but still today he still has SIM locked for chips in Brazil, could someone tell me the dea...
    magenta9674123
    last modified by magenta9674123
  • If I port out of T-Mobile with an EIP balance, can I pay the balance monthly?

    I am a single-line user and have shipped my phone to be returned to T-Mobile.
    disstreetcoolkid200
    last modified by disstreetcoolkid200
  • Double payment.

    T  mobile charged double payment in my cards. The problem was that I registered auto payment but it did not work after auto payment. So I thought the card had problem. I confirmed payment  history on my bank...
    wanyoung
    created by wanyoung
  • Is the tmobile one business plan eligible for free data roaming in Jamaica?

    Is the tmobile one business plan eligible for free data roaming in Jamaica?
    rosekeyshawna16@gmail.com
    last modified by rosekeyshawna16@gmail.com
  • Going Mobile: Ways to Make the Most of a Driverless Commute

    According to a recent Gallup survey, there’s been a steep decline over the past decade in the number of daily commuters driving themselves to work. With more people turning to alternatives like ride shares and ...
    tmo_marissa
    last modified by tmo_marissa
  • US Cellular roaming not as shown on map

    I again visited Redfield, Iowa area for a couple of days and again found that our phones indicated "Searching" while we were in town, offering only emergency service, though the US Cellular was very strong. The T-Mobi...
    magenta5335724
    last modified by magenta5335724
  • account number

    how do I find my account number?
    _arianastone12345
    last modified by _arianastone12345
  • Anyone using any North America Simple Choice Mobile Internet UNL Data plans?

    I originally had the one with 10GB 4G LTE and, when the high speed data ran out, the slower speed was still sufficient for web browsing etc.  So I downgraded to the 2GB 4G LTE plan assuming that when the high spe...
    magenta9661022
    created by magenta9661022
  • Deleted texts

    can I read deleted texts
    daddydant
    last modified by daddydant
  • Dual Sim working but a question

    I have a OnePlus 7 Pro - the unlocked version. I have 2 SIMs installed, one Tmo, one Verizon. Work pays for Verizon and it gives me a separate work line and other coverage options.   I have noticed the followin...
    gobigmagenta
    last modified by gobigmagenta
  • Would like to hear comments from people who have used either the international "Global Pass" or "Data Pass"

    These are similar products, but seem to have slight differences. Here is what I got, from CS: === From TM CS: === Hi Mike, Thank you for reaching out to T-Mobile Care. I would be more than happy to go over the f...
    miket
    last modified by miket
  • Why Isn't My Data Working?

    Hello there!   Earlier today I was using my phone, but I found that it wasn't loading anything. I checked to make sure that I wasn't connected to my house wifi still and that I simply didn't turn on my data, but...
    thorngarden
    last modified by thorngarden
  • T-Mobile denies unlock request on Paid-off device

    I am very frustrated by T-Mobile.   About two years ago, I purchased a T-Mobile One Plan with them and purchased an iPhone 8. About two months ago, I decided to switch to Google Fi. I completely paid off the de...
    magenta9655263
    last modified by magenta9655263
  • LG G7 wifi calling does not stay enabled after 9.0 upgrade

    Hello,   This was not a problem before the upgrade. Now I am needing to re-enable wifi calling daily it seems. I suspect it turns off when I leave wifi, and even though the preference is to use wifi for calling,...
    zonker
    last modified by zonker
  • T-Mobile website email linking issue.

    Anyone experience issue having email link with your mobile number. I am fed up calling customer service. Past one year (NOT EXAGGERATING) my number can not link with account. T-mobile forced me to create multiple emai...
    satkumark
    created by satkumark
  • Since Android 9 Update - no cellular service using same phone in same place

    I have occupied the exact same office for 18 years.  I have had the exact same phone for 2 years (Galaxy S8).  I never had a problem using my phone in my office prior to the recent Android update to Version ...
    magenta9619183
    last modified by magenta9619183
  • how can I track my order without a phone number????

    So, here's the deal. I recently just joined T-Mobile as of... two days ago, I believe, and I purchased a phone. They didn't have the phone I wanted in stock, so I asked if there was a way to order it online and have i...
    cnchz
    last modified by cnchz
  • G7 power not texting pictures

    My Moto G7 power will not send pics through text. It says the phone I am trying to send them to cancelled the download, when they did not. This is happening especially when trying to text from one G7 power to another.
    ttbodnar
    last modified by ttbodnar