• Official Apple Pre-order & Discussion Thread

    We're stoked to introduce Apple's fall line-up, heading to T-Mobile!   Pre-orders for the Apple iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, and Apple Watch Series 5 begin bright and early Friday, September 13 at...
    tmo_amanda
    last modified by tmo_amanda
  • Is this something possible to set up this way?

    Hello,   When my phone receives a text/mms, I believe it goes through some third-party to determine whether it is likely spam or not....if it thinks the message is likely spam, it would be going to be rejected.....
    loveurself
    created by loveurself
  • OnePLus 7 Pro - VoLTE and VoWiFI Notification Icons

    Hello all,   Is there a reason why T-Mobile has left these icons out? It would be immensely helpful to look at the notification area and know which I am running on. The international version of the phone has the...
    magenta6064805
    last modified by magenta6064805
  • It shouldn't be this difficult

    Ordered the test drive hotspot.  Online.  With an account I created, including a 4-digit pin.  Worked fine.   Hotspot arrived today.  Can't use it 'til at LEAST Saturday (more likely Sunday w...
    tmhotspot5895
    last modified by tmhotspot5895
  • How do I opt out of T-mobile's markerting to my cellphone?

    T-mobile's contract appears to demand the right to market to my cellphone. How do I opt out of this?
    magenta10030538
    last modified by magenta10030538
  • Digits app stopped working

    There's an issue after issue with digits app. It was a great idea but bad implementation. I was a beta user via my older galaxy phones but since i switched to s10 i was forced to use the actual app vs native samsung m...
    magenta3169758
    created by magenta3169758
  • LTE is super slow and not connecting!!!

    Ever since last Thursday 03/25 the LTE signal just wouldn’t connect or is super slow. Prior to that the internet was good but since then doing basic like checking emails or sending messages would take forever or...
    zhezhe1129
    last modified by zhezhe1129
  • Wrong/unknown device in My.T-Mobile.com

    When I log into My T-Mobile (from various desktop browsers like Firefox, Chrome, or Safari), it never remembers my device. The home page says I have an "Unknown Device" The Phone tab says I have an iPhone 6s, which ...
    magenta9998592
    last modified by magenta9998592
  • Galaxy S10, you refuse to unlock

    I have a galaxy S10 that I bought from pre-order on the samsung website. At the time I was unable to click the unlocked option and chose t-mobile since we would use it on the network anyways. Now we are moving oversea...
    magenta9627914
    last modified by magenta9627914
  • It sucks TMo is disabling android native visual voicemail

    I don't want to use TMo's app.  I'm sure it'll just have ads or do data collection or just otherwise be bad -- it only has 3.5 stars in the play store and looks to be filled with bugs.  You guys suck for dro...
    rz9
    last modified by rz9
  • Can't activate Test Drive hotspot

    I'm having problems with activating the hotspot. I tried on a iPhone , Samsung and the computer and the "Get Started" did nothing.   (messed up with the screenshot)
    magenta9807251
    last modified by magenta9807251
  • phone won't ring calls go straight to voice mail

    My phone won't ring when calls are coming it goes straight to voice mail.
    doncarlos51@gmail.com
    last modified by doncarlos51@gmail.com
  • Less than 0.5mbps data speed on 4G LTE

    Hi, this is my 1st time posting this forum.   I recently moved to a new place in California zip code 91731 where, in T-Mobile coverage map, I'm supposed to get "Good" coverage.   However, average download ...
    shing0zilla
    last modified by shing0zilla
  • $150 gift card

    Was told at the time I started my new account that I would receive a  $150 gift card. Still after almost 4 months no card and cannot get a hold of a real live person to talk to. System is all automated and not he...
    magenta1589407
    last modified by magenta1589407
  • DO you check bill?(you should TMobile illegaly charges/fraudulent activity)

    SO this haopened tmobile tried to illegally charge me.  I called them out on it and Carrie the agent was like oh well we refunded it so no big deal but only reason you refunded it is because i called you out on i...
    magenta9979839
    last modified by magenta9979839
  • Cannot Get Into Account

    I recently bought a new phone for my prepaid plan. The store helped me set it up, but now I need to re-enroll in auto pay. When I try to login to my account on the TMobile page I get a message that says "we have run i...
    253-844-1662
    last modified by 253-844-1662
  • LG V30 Official Pie

    The official Pie version for the V30 is out now, and will the Tmobile team will provide the Pie update for the LG V30 or not?
    magenta9324974
    last modified by magenta9324974
  • Northern Virginia Internet over LTE

    I have had no internet access since 09/10/19 in Fairfax County, VA. No devices on my plan can access the Internet over LTE. Is this a problem with my account, or is this a problem with the T-Mobile service?
    magenta9951016
    last modified by magenta9951016
  • Note 10+

    So is the september security patch included with the new Android 10?   Or   Is it just the OS?
    adam1988
    last modified by adam1988
  • Bad Connection after android 10 update

    Hi,   Upgraded to android 10 on my pixel 3 a few days ago and i've been seeing very noticeable issues with network connection since then. Things like twitter or IG or just simply sites in my browser won't load a...
    heyfarid
    last modified by heyfarid