• T-Mobile Digits app keeps giving me "Service Unavailable" error page whenever I try to log in on Surface Pro laptop.

    I've been getting an error page for the past week whenever I try to use the Digits app on my computer. It doesn't happen when I use the internet webdigits, only when I use the app that's installed on my device.  
    mantispopper
    last modified by mantispopper
  • pre-paid phone line

    I have a pre-paid line that I do not use, however I am still being billed $27.83 each month acct. I wish to cancel the pre-paid line only. I have an acct. with unlimited everything that I would like to keep. Hoping yo...
    magenta9942036
    last modified by magenta9942036
  • WiFi Calling stopped working on LG K30

    I have an LG K30.  I use WIFI calling at my dad's because he has poor cell coverage.  About 3 weeks ago it quit working.  I spent about an hour on the phone with support.  They said everything is g...
    janie6050
    last modified by janie6050
  • IPHONE DELIVERY DATES.

    I did the pre-order for the iphone 11 in lavender on the 13th at 5:10am does anyone know if I will get the phone on friday or after? some people are already getting notice for the shipment from ups already.
    pinkyellowx3
    last modified by pinkyellowx3
  • Software update page

    @tmo_mike_m I have a question/issue... on the Software Updates page (Software updates ) it talks about Android 10 and the phones receiving it.  So how about Pie/Android 9?  There are still phones slated to r...
    redoregon
    last modified by redoregon
  • Official Apple Pre-order & Discussion Thread

    We're stoked to introduce Apple's fall line-up, heading to T-Mobile!   Pre-orders for the Apple iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, and Apple Watch Series 5 begin bright and early Friday, September 13 at...
    tmo_amanda
    last modified by tmo_amanda
  • Community account username change

    I need to edit my community username asap can someone please guide me on how to do that
    itechie101
    last modified by itechie101
  • T-Mobile denying connection to one specific roaming tower

    I frequently travel to a remote area of southern Utah that is served by only one tower near the top of Navajo Mountain.    This tower is shared by National Park Service (VHF), Verizon, and Commnet-USA. Acc...
    magenta7260579
    last modified by magenta7260579
  • S10+ screen lock sound doesn't turn off.

    My phone is galaxy s10+. I turn off screen lock sound for the first time as the attached photo, but all the time the sound is on with vibration. It is so annoying to me. If I don't want to feel it, I need to turn off ...
    magenta9889912
    last modified by magenta9889912
  • LTE Galaxy Watch W/ DIGITS Line Duplicate Messages

    This is a total mess. I bought a $400 watch and I am paying $15 a month for service but can't find anything that helps.  Whenever I leave my phone and my watch switches to LTE, EVERY message since I last disconne...
    nwoodco1
    last modified by nwoodco1
  • Can’t hear phone calls

    when I go to make a phone call I cannot hear anything and putting speaker is not an option for me. Anyone know how to fix this let me know?   Iphone 7 plus
    krazypakalolo
    last modified by krazypakalolo
  • Unlock app says it worked, but after reboot it is still locked

    I have an LG V30+ bought from Tmobile that we've used for a year and a half.  It meets all the criteria to be unlocked.  The unlock app didn't work (big surprise), so I contacted support.  They checked ...
    leeanna88
    created by leeanna88
  • Software updates: Samsung Galaxy S10

    Use this page to identify software versions for the Samsung Galaxy S10 as well as details on recent software updates.   On this page: Identify the device's current software version Review software version deta...
    tmo_mikem
    last modified by tmo_mikem
  • Software updates: Samsung Galaxy S10+

    Use this page to identify software versions for the Samsung Galaxy S10+ as well as details on recent software updates.   On this page: Identify the device's current software version Review software version det...
    tmo_mikem
    last modified by tmo_mikem
  • Software updates: Samsung Galaxy S10e

    Use this page to identify software versions for the Samsung Galaxy S10e as well as details on recent software updates.   On this page: Identify the device's current software version Review software version det...
    tmo_mikem
    last modified by tmo_mikem
  • Unable to update my address

    Hi there.  I cannot update my address from the Profile page.  It shows my current address, but does not allow me to make any changes to it.  I can't click any buttons.  They're all greyed out.
    magenta10004565
    last modified by magenta10004565
  • SyncUP Drive and 2016 Ford F150 - Power steering assist fault

    This morning I went out shopping and everything was working fine. When we got out of the store my truck gave a Power Steering Assist Fault and other faults related to steering. The steering wheel was extremely hard to...
    magenta8947495
    last modified by magenta8947495
  • Assurant is not helpful

    I currently have a Samsung Galaxy S10+ prism white I waited over a month to be able to get this phone in this color. I have a 1 year old son who happened to grab my phone and dropped it and the screen cracked. Well I ...
    carlosb1003
    last modified by carlosb1003
  • My phone randomly shuts off + more...

    When I was watching Netflix on my phone, my phone turned off out of nowhere. So, I tried pressing the power button and it didn't work. I had to search up ways to get it to turn back on and one of the ways was to hold ...
    zapoid1246
    last modified by zapoid1246
  • Can I find mobile plans T mobile offered in the past?

    Hi,   For academic purposes, I am looking for a list of plans T mobile offered '12-'14. For example, T mobile offered plans like "Simple Choice" and "MyFaves" something like that, but I was unable to find speci...
    magenta_p
    last modified by magenta_p