• Recent discussions of 61878 coverage with TROUBLESHOOTING

    A couple of hours ago I talked to a tech regarding my coverage problem. It IS a problem! I explained to the tech the 2G to 4G LTE signal that bounces back and forth. The tech told me the area needs another tower. Ther...
    last modified by dc5fan
  • No Service (Phone a brick for 12 hours a day Mon-Fri)

    I would like to know what is T-Mobile doing for its customers (hundreds by the way) at Fort Hood, TX in regards to having service?  Verizon, Sprint and AT&T customers all have service at 36065 Santa Fe Ave, F...
    last modified by mysteriousent
  • 2019 Samsung Galaxy S10 Trade In

    For a limited time, save $400 (via trade in credit and 24 monthly bill credits) when you buy a new Samsung Galaxy S10 on Equipment Installment Plan (EIP) and trade in a Samsung Galaxy S7 or S8.     Get this ...
    last modified by tmo_adam_c
  • LTE Los Angeles Dead Zones

    I‘m making a post listing places an Uber Driver I often have issues with my signal dropping in hopes they fix it I have an iPhone X   - Griffith Park especially by the Griffith Observatory the signal seems...
    last modified by magenta9344804
  • Find the right plan for you

    Looking for a plan that fits your needs? Check out the plans below to see what's best for you!   Phones Unlimited for all--find the plan that suits your needs. Plan Benefits Magenta® Plus Our premium...
    last modified by tmo_sara
  • Get to Know Your Customers Day Thread!

    Getting to know you is great aid in building a stronger relationship and shaping the Un-carrier experience... and Get to Know Your Customers Day is coming up this Thursday, July 18th! So don't be shy! Join the convers...
    last modified by tmo_mike_c
  • T-Mobile account creation

    I have a SyncUP drive and installed the app as well but it does not show the total data usage and neither the router config page (, so how can I keep track of the total data usage? also, with SyncUP drive ...
    last modified by prazy
  • No 4G/LTE in Canada

    hello,   i am at the moment in Canada (Vancouver and Vancouver Island). i only get sometimes a 4G/LTE connection even when it is shown. When I go to 3G it seems to work everytime. Furthermore I only can use the...
    last modified by magenta9304230
  • usage

    my.t-mobile.com/usage page is not opening. Is there a problem with the web site? Is this option temporally down?
    last modified by magenta5827174
  • SMS/MMS sent while phone is off are not received

    Anyone know how to remedy when SMS/MMS are not being delivered from the network?   My phone is often off, either over night or while I'm at work.  When I restart it, it typically does not automatically pop ...
    created by magenta9344167
  • Galaxy Watch LTE - Unable to update software

    My Galaxy watch is running R815USQU1BRJ3 firmware, from last October. According to this page there have been 3 software updates since that version. The Most recent one being rather significant because it updates the U...
    last modified by sud0
  • Usage Overview loads endlessly

    When I click on "Usage" the Usage Overview begins to load but never stops. This happens on all my devices. Is the T Mobile site having issues?
    last modified by kalman1978
  • Weak signal inside the buildings

    Hello,   I travel almost every week. I recently switched from AT&T to T-Mobile. The significant change i noticed that T-mobile signal is always very weak inside buildings (Hotels, offices, cinema-halls, mall...
    last modified by vayu
  • Just got T Mobile—extremely disappointing data speeds.

    Just switched from AT&T and my data speeds are significantly lower in my house and my home area with T-Mobile.  With AT&TI was averaging around 50 download speeds. With T-Mobile less than 10.   ...
    last modified by magenta9218724
  • The Un-carrier Goes Big for Little League®

    Hey, baseball fans of all ages -- tonight's the night! T-Mobile is donating at least a quarter million dollars to Little League® Baseball and Softball at the T-Mobile Home Run Derby. Home runs at the Derby will d...
    last modified by tmo_marissa
  • Manage your data

    Data usage varies from person to person. It depends on your device, the apps you use, network speeds, and what you’re using the data for. Click the button below to check your usage.   Check your usage  ...
    last modified by tmo_ryan_m
  • Data Stash

    Data Stash is only available for select plans that were previously offered, such as Simple Choice, and lets you roll forward your unused 4G LTE data – up to 20 GB worth in most cases – into the next month ...
    last modified by tmo_ryan_m
  • Palm phone and DIGITS

    I just bought an unlocked Palm phone (PVG100) from eBay. Love the form factor, text/data/vm seems to work, but hate the battery life. Constantly swapping which phone the SIM resides in is a pain. I envision being able...
    last modified by moomoofury
  • internet

    Noone has helped me with my internet the technical team sent a ticket they said three days its been 5 and its still running slow when I'm paying all of my phone bill this is ridcolous.
    last modified by coolss
  • LineLink Call Waiting, Caller ID

    Can anyone confirm if Call Waiting, Caller ID (basic caller ID, just the number, not the name) is working for those that have the TMO LineLink service?  This used to work for me when I had the old TMO @Home servi...
    last modified by chris13