• I can not keep the same number if I switch plans?

    Greetings   I got a text from t-mobile about the $65 for 2 lines promotional plan, and I had a friend currently with Verizon that was willing to switch carriers to get into the plan with me, so I went to a T-mob...
    last modified by magenta10162994
  • $1,638 Bill, Customer for 19+ Years and No Help from Fraud Department

    Anybody have any luck getting directly in touch with the fraud department?   I reside part of the year in Spain and my phone was stolen earlier in August and I called the next day to suspend service. I hadn't r...
    last modified by aabd090911
  • APN setting is grayed out and cannot use new ones.

    I have a Samsung Galaxy Note 9 and with the recent update, I'm being force to use IPv6 on my APN setting. Unfortunately this causes a lot of issue with my apps. A lot of my mobile games still uses IPv4 as well as my V...
    last modified by warvyn
  • Need Help Completing Order

    Hi. I'm trying to transfer over from AT&T. I was in a series of chats yesterday and had a phone call from a supervisor named Tim. Tim was a great agent to talk with and we had worked out some specifics about my fu...
    last modified by ckmistry88
  • iPhone 11 Charge

    I ordered my new phone on the 22nd of September. Today I was charged for it from my bank account. It said the ship date was 10/08/19-10/10/19. I checked this afternoon and the ship date changed back to the initial shi...
    last modified by andreabetan17
  • SMS / text messages to my daughter's phone randomly delayed 10 minutes or longer

    My cellphone and my daughter's are both on T-Mobile (though not the same plan).  I have an iPhone SE; my daughter has an Alcatel Flip.   My SMS / text messages to my daughter will randomly get delayed more ...
    last modified by gnorrn
  • Charges for conference call numbers

    I am a new T-Moble customer as of August.  Today I received a rude shock when I learned that some conference call phone numbers (in the US) are "out of plan" and that T-Mobil will charge me extra to make what hav...
    last modified by magenta2911138
  • Pre ordered purple iPhone 11 9/15

    Pre ordered 128 g iPhone 11 9/15 with expected shipping dates of 10/2 -10/08 has anybody received their phone or have they shipped yet or have anybody received one before estimated ship dates???
    last modified by dominika24
  • Sending from tmobile device, as a text message to an email address - "this service is not available"

    In order for volunteers to 'subscribe' to get their volunteer schedule reminders sent to them in text messages, I have been having them send a text message from their device to an email address - like 000@vmx.me. This...
    last modified by hawaiiwes68
  • How often do I have to refill a prepaid plan to keep the number and SIM alive?

    I keep a T-Mobile USA Prepaid SIM for my occasional visits to the US. How often do I have to refill this account to keep the SIM and phone number alive, even if I'm not using it at all during several months? Once ever...
    last modified by libove
  • Software versions & updates: Apple iPadOS 13

    Learn how to check the software version and how to update the software with an iPad running Apple iPadOS 13.   On this page: Check software version Current & past software versions Perform automatic updat...
    last modified by tmo_randy
  • Software versions & updates: Apple iPhone on iOS 13

    Learn how to check the software version and how to update the software with an iPhone running Apple iOS 13.   On this page: Check software version Current & past software versions Perform automatic update...
    last modified by tmo_randy
  • Note 10+ not charging, error message states "phone temperature to low"

    I've owned this note 10+ for less than 7 days and received this message for the first time last night 10/10/2019.  I've tried different charging cables, different Samsung chargers and wireless charging and all re...
    last modified by magenta10188087
  • Aristo not booting

    LG aristo reboots, then powers off.  Repeat.
    last modified by tmherbie
  • How does T-Mobile ONE Military work in Alaska?

    Hello.   I will be moving to Eielson AFB (20 mi south east from Fairbanks) in Alaska and wanted to know exactly how T-Mobile will work up there. I've read that there's roaming with GCI but it wasn't clear how th...
    last modified by jwu25052
  • Reception issues

    Why is it that sitting in the exact same position in my office building, my reception can DRAMATICALLY vary so much? I am on the 11th floor and using OpenSignal, looks like I am connecting to a cell tower 2 blocks awa...
    last modified by rory535
  • Very slow SMS delivery

    I have a SwitchBox (https://switchboxcontrol.com/)   This is a box that uses a T-Mobile SIM to control power to remote devices. It is used typically in an aircraft hangar to turn on an engine pre-heater. It work...
    last modified by desertnomad
  • Return a new phone

    If you don't love your new purchase, we can help you return it so you can find your perfect match.   Things to know You must return everything that came with the device, including accessories (SIM cards are the e...
    last modified by tmo_arielle
  • Home Internet - Port Forwarding not working

    I received and configured my LTE Gateway, TM-RTL0102 about a week ago. It works almost perfectly. Speeds are solid, both up and down. Only problem is that port forwarding isn't working. I've got the virtual servers co...
    last modified by magenta7828038
  • Usage shows incoming and outgoing messages between my husband and I during times I wasn't texting him.

    T-mobile usage shows incoming and outgoing texts between my husband and I that lasted all day up to almost 4am. I was asleep during that time. From the usage under his number it shows we were talking all day, but from...
    last modified by diaryofjane