• One Plus vs Magenta Plus

    Here's a bunch of dumb questions.  Are One Plus and Magenta Plus the same plan but rebranded under a new name or are there specific features to be implemented or discontinued in Magenta Plus? If they are differen...
    last modified by magenta9304300
  • iPhone 8 + Will Not Activate/SetupActvation,

    I purchased an iphone 8+ for my granddaughter. She is in Kansas, I am in California. The account is in my name. I pay the bill. She is replacing a 6+. When she attempts to set up/activate the 8+ she is asked for the l...
    last modified by magenta9369457
  • T-mobile refill center suks asz

    When I don't have an access to internet instantly I often use T-mobile refill center service to pay over the phone, and it really, really, sucks asz. It asks you 100 million questions before you can pay your god dam p...
    last modified by magenta9379342
  • Can I change my current due date to a later time?

    I want to change my due date 6 days later the the current posted date. I am on the prepaid plan.
    last modified by doctorglockter
  • T-Mobile Benefits Statement

    Want a snapshot of the benefits all your lines enjoy? Use these steps to find the T-Mobile Benefits Statement.     See your benefits Open the T-Mobile app or log in to My T-Mobile. Tap BILL. Scroll to the ...
    last modified by tmo_sara
  • Emergency calls during roaming

    For the emergency calls during international roaming, will these calls be charged or not?
    last modified by popkartiphone
  • Print phone records

    Many people like to have hard copies of their phone records, whether it's for personal reasons or to have records on file for business purposes.   Print phone records If you have access to a computer, a printer, ...
    last modified by tmo_sara
  • Check your usage

    Check your data, text message, or minute usage.   Check your usage   Things to keep in mind If you reach 80% or 100% of your minutes, texts, or data usage, we'll send you a free text message alert at each th...
    last modified by tmo_sara
  • Phone Promo

    I recently switched to T Mobile and owed my previous company about $500 for three lines.  I purchased two new phones on installment basis from TMobile as a buy one get one promo.  The third line we used an o...
    last modified by magenta9365518
  • Self-service options in the automated call system

    The automated call system takes payments, provides usage balances, and more. You can speak a short phrase or ask for a rep. Just dial 611 from your T-Mobile phone and you're there!     Self-service options Y...
    last modified by tmo_sara
  • Change line nicknames on My T-Mobile

    You can give your lines nicknames to help you tell who uses which line.     Personal accounts If you’re the Primary Account Holder (PAH) on the account, you can log in to My T-Mobile and update the nam...
    last modified by tmo_sara
  • Coolpad Snap: How to manually lock screen?

    Hi, all. I just got a Coolpad Snap flip phone. I set a PIN for unlocking the screen after it goes to sleep. Is it possible to lock the screen without waiting for it to go to sleep? I can manually lock the keypad on th...
    last modified by bigapplegreg
  • Unlocking T-Mo phone: I have the PAYG - Legacy plan

    Hi, everyone. I have T-Mobile's prepaid Pay As You Go - Legacy plan. I pay just $10 plus fees and sales tax once a year to keep my account active. I don't use this line much so I never have to replenish my balance. I ...
    last modified by bigapplegreg
  • Change your billing and e911 address

    Your billing address is used as your e911 address. The e911 address is used by emergency services to determine your location.   If you moved recently and have changed your address through the United States Posta...
    last modified by tmo_sara
  • Change your phone number

    There are a few reasons why you might want to change your wireless number, such as if you're receiving someone else's phone calls or if you recently moved.   Things to keep in mind T-Mobile charges a $15 fee to c...
    last modified by tmo_sara
  • Mobile Hotspot not working with Lookout VPN

    I have Lookout security extension VPN on my tablet.  When I create a Mobile Hotspot with my cell phone, the VPN on the tablet prevents access to the hotspot.  Have tried settings etc. Is there a way to make ...
    last modified by 3607709692
  • Can anyone give me a number for corporate or anyone else that gives a dam?

    T-Mobile customer service is some of the worst I have had to endure....talked to numerous reps and supposed Supervisors and nobody has gotten anything done for almost three weeks!!
    last modified by jgrant79
  • Get to Know Your Customers Day Thread!

    Getting to know you is great aid in building a stronger relationship and shaping the Un-carrier experience... and Get to Know Your Customers Day is coming up this Thursday, July 18th! So don't be shy! Join the convers...
    last modified by tmo_mike_c
  • "Difficulty access the Voicemail server" Android Visual Voicemail

    For a few months now, the Visual Voicemail Android App on my Galaxy Note 8 has not worked.   There are no voicemails listed even though I have voicemails (I have to call the voicemail listen) and when I hit 'Re...
    last modified by magenta4226575
  • Suspend or restore your line

    As the Primary Account Holder, you can suspend a line on My T-Mobile.     Account suspension guidelines When you suspend a line, all calls, text messages, voicemail, and data services are suspended. You̵...
    last modified by tmo_sara