• How can I temporarily turn off one of the phones on my account

    I need to turn off one of the phones on my account temporarily. How do i do that
    magenta5944925
    last modified by magenta5944925
  • Home Internet Device - What does it look like ?

    Hi all,   I received an invite for T-Mobile Home Internet. Really tempted by it just because the upload is not just a 5Mbps.   Unfortunately, I can't find any picture of their device. What connection does ...
    endeavour1701
    last modified by endeavour1701
  • Cannot login to T-mobile

    We signed up for a new business account and added one line about 4 weeks ago to try out the service. Tried to signup to my T-mobile and have never been able to login. I have called several times and demonstrated the i...
    magenta6921274
    last modified by magenta6921274
  • Promotional cards, credits, and rebates

    Want deals for promotional credits and rebates? The Un-Carriers got you covered. Take a look at the info below for the details about promotional cards, credits, and rebates. For a list of our current deals, check out ...
    tmo_mike_c
    last modified by tmo_mike_c
  • Forced to reset my password

    Why does T Mobile's website force you to reset your password every couple of months!?   When banking institutions who actually MANAGE YOUR MONEY leave you in peace, it's crazy for a phone company to force you t...
    andr3s12
    last modified by andr3s12
  • Parental Controls/Family Allowances Worthless

    T-Mobile, WE NEED TO BE ABLE TO DISABLE DATA USAGE.  Without the ability to do so, Family Allowances/Parental Control is worthless.   Kids are able to make WiFi calls and use apps over their data connectio...
    xpacheco
    last modified by xpacheco
  • Refer-a-Friend program

    The T-Mobile Refer-a-Friend program allows existing customers to receive a $50 MasterCard Prepaid card for referring friends and family to open new postpaid accounts with T-Mobile.   EligibilityAm I eligible to m...
    tmo_mike_c
    last modified by tmo_mike_c
  • T-Mobile Advantage Program

    The T-Mobile Advantage™ Program lets you receive additional benefits or rewards based on your affiliation with your military branch of service, company, organization, or government agency. Check your organizatio...
    tmo_mike_c
    last modified by tmo_mike_c
  • What's impacting your bill

    Learn about the different things that may impact your T-Mobile bill. Click the button below to compare your monthly charges. For more details, click the Download PDF button to view the summary or detailed bill.  ...
    tmo_mike_c
    last modified by tmo_mike_c
  • Domestic roaming data

    Data works a little differently when connected outside the T-Mobile network in the U.S.     T-Mobile continues to invest billions in expanding network coverage and improving its network speed and performanc...
    tmo_mikem
    last modified by tmo_mikem
  • Favorites Tray visible but not working on Samsung 10+

    No idea what happened.  I can see the icons in the favorites try but they don't respond.  Tried everything.
    mbpiedra
    created by mbpiedra
  • G7 power not texting pictures

    My Moto G7 power will not send pics through text. It says the phone I am trying to send them to cancelled the download, when they did not. This is happening especially when trying to text from one G7 power to another.
    ttbodnar
    last modified by ttbodnar
  • Official T-Mobile Tuesdays Thread

    T-Mobile’s keeping the awesome Tuesday offers rolling week after week! This weeks free treats include the following: Exclusive deals on MLB tickets 1-year magazine subscription. From Hearst. $20 dining cred...
    tmo_mike_c
    last modified by tmo_mike_c
  • Set up & manage your T-Mobile ID

    Learn how to set up your T-Mobile ID login and password so you can log in to My T-Mobile, your one-stop-shop for managing your account.     What's in it for me? A T-Mobile ID is your key to keeping your acco...
    tmo_sara
    last modified by tmo_sara
  • Double payment.

    T  mobile charged double payment in my cards. The problem was that I registered auto payment but it did not work after auto payment. So I thought the card had problem. I confirmed payment  history on my bank...
    wanyoung
    last modified by wanyoung
  • Is the tmobile one business plan eligible for free data roaming in Jamaica?

    Is the tmobile one business plan eligible for free data roaming in Jamaica?
    rosekeyshawna16@gmail.com
    last modified by rosekeyshawna16@gmail.com
  • If I port out of T-Mobile with an EIP balance, can I pay the balance monthly?

    I am a single-line user and have shipped my phone to be returned to T-Mobile.
    disstreetcoolkid200
    last modified by disstreetcoolkid200
  • Mobile Hotspot Issue

    Hey, our Personal 4G LTE CellSpot is giving us some issues right now. It's giving the following light combo, which is not in the included manual:   Power: Solid Green Internet: Blinking Green Status: Blinking ...
    screenbones
    last modified by screenbones
  • Verification code on data only iPad account?

    Hi,   I've been trying to setup an iPad with tmobile. For whatever reason I had to reset my password which I was able to do but now it wants to send me a verification code but to the tmobile "number" associated ...
    philly50
    last modified by philly50
  • One plus 7 pro in not switched on condition heated to 38 degrees centigrade

    I am not sure how this happened. But my newly ordered  one plus 7 pro was hot inside the box. I could feel it in the sealed box. When I unboxed it , it was still in switched off mode. But the phone was hot like i...
    magenta9709133
    last modified by magenta9709133