• No network on International roaming in India

    Hi, i am using an unlocked Nexus 5 for t-mobile sim in Jharkhand, India and am unable to get any network. Unable to send or receive text messages or calls. Can someone please help
    magenta8497823
    last modified by magenta8497823
  • Manage privacy & notifications

    Learn how to manage your account privacy and notification settings.     On this page: Manage marketing communications Manage notifications Manage advertising & insights Opt out from marketing commu...
    tmo_sara
    last modified by tmo_sara
  • SIM For $3/month Plan and Plan Payment Option

    I have two questions re the $3.00 a month plan   Is the SIM I order on this page (https://www.t-mobile.com/cell-phone/t-mobile-sim-card) for $10.00 good for the $3.00/month plan? Is there a way for T-Mobile to ...
    pk232
    last modified by pk232
  • Samsung Avant Roboot

    My Samsung boots up to the T Mobile 4G LTE screen. It then freezes at that screen! Power button press does nothing. Power button and decrease volume reboots it - up to same frozen screen. Power button and home screen ...
    bbart
    last modified by bbart
  • T-Mobile Smartphone rental

    Does T-Mobile have a smartphone rental service, where one can rent a phone for a few months while only paying a monthly fee?
    magenta10431497
    last modified by magenta10431497
  • Getting started: Samsung Galaxy A10e

    The Samsung Galaxy A10e is Samsung's fastest ever device and lets customers take full advantage of T-Mobile's expanding Extended Range 4G LTE network which travels twice as far and provides four times better in buildi...
    tmo_mikem
    last modified by tmo_mikem
  • How can I change my font style.

    patsyboren@aol.com
    last modified by patsyboren@aol.com
  • My Apple Watch

    Can I trade in my Apple Watch series 4 40mm to upgrade to a 44mm
    magenta3793101
    last modified by magenta3793101
  • Military 50% off Samsung smartphones ended?

    Hello,                I was looking forward to taking advantage of the Military 50% off Samsung smartphone promotion. I talked to support and was ...
    monte75
    last modified by monte75
  • Unable to submit rebate form for the COSTCOAPPLENOV promotion

    T-Mobile is running a promotion at Costco warehouses currently that gets you a rebate of up to 700 dollars with a new line and eligible trade-in devices.   I purchased an iPhone 11 yesterday and when I tried to ...
    magenta10383537
    last modified by magenta10383537
  • Refer a Friend... cancel before 45 day lapse and redo the referral

    I joined T-Mobile from AT&T during October 2019, and have I have had three friend referrals successfully process. Two additional referrals I did, one for my son and one for his mother, with them both doing their '...
    jacelewis
    last modified by jacelewis
  • I cannot send messages to a group larger than 20.  Is there anything I should try?

    This issue seems to be carrier related because others using the same phone and default app do not have this issue that are not on Tmobile.
    thunder13mc
    last modified by thunder13mc
  • On a prepaid plan, if I buy an unlocked phone will I still get service?

    in title
    magenta10402786
    last modified by magenta10402786
  • @tmomail.net MMS messages wont come through on a digits line

    I've had my tmobile line for a while and we use the email to text feature a lot.  To do this we email xxx-xxx-xxxx@tmomail.net.  This has always worked fine.  However last week we upgraded my line to a ...
    bjbrog
    last modified by bjbrog
  • Why is my tethering speed so slow?

    My issue is similar to other threads I have seen here. I am a on a grandfathered Simple Choice NA plan with 10 GB of high speed data. I am not close to using all of my data. My data speeds are always around 10 Mbps (o...
    d.t.
    last modified by d.t.
  • Google Account Sign-in from T-Mobile IP Address

    My google account has been accessed by an IP address registered to T-Mobile USA, on a Chrome browser on Windows. Is this cause for any alarm? Btw, I don't use chrome on my phone or windows computer. Thanks!
    chickenwinggeek
    last modified by chickenwinggeek
  • Wi-Fi calling not working properly

    When I connect to my Wi-Fi network the Wi-Fi calling icon is lit up. However when I make a call it becomes greyed out and I'm unable to make a call or the call is very choppy because of poor cell signal. It does not h...
    magenta10337079
    last modified by magenta10337079
  • Email to SMS Gateway Failure

    Our church management software solution has recently experienced problems sending messages to @tmomail.net users via Mailgun. (This works to all other email to SMS gateways.)   We are getting a XXXXXXXXXX@tmomai...
    dahjelle
    last modified by dahjelle
  • Why doesnt Tmobile work when I leave Charlotte?

    If I travel outside of Charlotte i get horrible service. Is this normal?  For example if I travel to Chicago or Madison Wisconsin I might as well not bring my phone.  I am 20 miles away from Charlotte now an...
    magenta1973009
    last modified by magenta1973009
  • Poor Coverage

    Does anyone else have poor cell phone coverage in Storey Park, Orlando, Fl?
    cedarstone
    last modified by cedarstone