• PayGo prepaid plan no longer part of T-Mobile?

    I'm a prepaid customer currently on a Simple Choice Mobile Internet plan. I used to have the option to switch between Mobile Internet plans and the $3/mo PayGo plan via the account self-serve portal, including for mos...
    magenta10074307
    created by magenta10074307
  • Usage Overview loads endlessly

    When I click on "Usage" the Usage Overview begins to load but never stops. This happens on all my devices. Is the T Mobile site having issues?
    kalman1978
    last modified by kalman1978
  • Transaction Error

    Hey! I just paid my pre-paid due amount of $50.00, but the site said there was some server error. So now I have a transaction pending on my debit card and balance is still zero. Can you help me sort this out?
    downleader
    last modified by downleader
  • Same SMS messages always fail to be received

    Hello. I work for a company that builds white label chatbots for financial institutions. One of the channels we offer the service on is SMS, leveraging twilio as our provider to enable delivery of SMS messages.  ...
    magenta8601732
    last modified by magenta8601732
  • No network connection in mexico

    I'm in mexico right now and i cant make calls or text messages, It says no network connections. I even tried turning on the roaming, but is not working.
    letir26
    last modified by letir26
  • USPS lost my trade in phone needed for a rebate

    I purchased an iphone 11.  It has a rebate of $580.  The rebate requires a trade in, and I mailed in my old iphone 6s to Assurant with the prepaid label given at time of purchase.   The tracking number...
    matisse.mozer
    last modified by matisse.mozer
  • CellSpot v2 Update Email - How?

    I got an email asking me to update my CellSpot:           I have a CellSpot V2 SS2FII Femtocell Multi-Band SOHO, manufactured by Nokia. It is connected to my home internet. The light is bli...
    zudnic
    last modified by zudnic
  • Nothing is possible to do online for a prepaid customer

    My online profile here is useless. I cannot change any features, and what's most annoying, it is not possible to make changes to my prepaid plan. Why is that?
    andywaw
    last modified by andywaw
  • Not receiving group messages.

    I recently transferred a SIM card from a phone that is not able to receive group messages to one that is supposed to be able to. However, the messages are still not coming through. Is there any way for me to fix this?...
    greensav001
    last modified by greensav001
  • Poor Coverage

    Does anyone else have poor cell phone coverage in Storey Park, Orlando, Fl?
    cedarstone
    last modified by cedarstone
  • Why doesnt Tmobile work when I leave Charlotte?

    If I travel outside of Charlotte i get horrible service. Is this normal?  For example if I travel to Chicago or Madison Wisconsin I might as well not bring my phone.  I am 20 miles away from Charlotte now an...
    magenta1973009
    last modified by magenta1973009
  • The warehouse lost my device

    The T-Mobile TX warehouse lost my device and won’t close out my credit because of it. I sent it to them nov 11,2019 and it got there the 18th. It take “7-10” business days to get it put back in the s...
    magenta10434663
    last modified by magenta10434663
  • What's impacting your bill

    Learn about the different things that may impact your T-Mobile bill. Click the button below to compare your monthly charges. For more details, click the Download PDF button to view the summary or detailed bill.  ...
    tmo_randy
    last modified by tmo_randy
  • OnePlus 7 / 7 Pro Oxygen OS 10 Update

    When will One Plus receive the software update? From your website it does not look it is eben in line to be tested. Everyone else in the world will receive it except T Mobile customers.   Software updates S
    magenta8599412
    last modified by magenta8599412
  • T-Mobile thinks I'm messaging internationally

    Why does T-Mobile randomly think that I'm sending pictures internationally?   So far this has happened twice in about 4 months. The first time, I was messaging my dad. He has an Iphone and was using iMessage so ...
    vurgee
    last modified by vurgee
  • T-Mo Hookup Code

    Hi, i'm trying to migrate 4 lines to T-Mo and would appreciate if someone can share a code for me. Thank you so much.   https://hookup.t-mobile.com/
    magenta10434703
    last modified by magenta10434703
  • Unlock App Does Not Work

    I am eligible for a permanent device unlock on my Samsung J3. But your Unlock App just keeps saying "Unlock Failed"   According to your website if the unlock app doesn't work, all I need to do is call Customer ...
    magenta4487490
    last modified by magenta4487490
  • Humbly Requesting a Hookup Code

    My wife and I are both under our parents cell phone plan, and any code would help us to start adulting with our own plan.   Thanks to all.       Message was edited by: tmo_amanda to remove conta...
    leoorleski
    last modified by leoorleski
  • Can't unlock my phone from past subscription account

    tmobile-admin - (reference #41914413)   we were TMobile subscribers for 5+ years. We recently moved to Canada where unfortunately (and believe me , I miss it!) we don't have TMobile. Because I am back and forth ...
    mlechoo
    last modified by mlechoo
  • delete my t-mobile support community account

    I'd like to delete my t-mobile support community account.
    nmaria
    last modified by nmaria