• International Pass, How do you bill me?

    New International Pass Options...and Destination Ideas   The Passes International pass options include: The new 5GB International Pass includes 5GB of high-speed data to be used up to 10 days for just $35, or ...
    mastervader
    last modified by mastervader
  • I bought a new phone within the return policy and I want to return it to get the new iPhone 11 Pro Max. How do I go about this?

    Sorry if this is a basic dumb question but i've never returned or pre ordered a phone before. I bought a new iPhone on Sept 2nd which is still within the 14 day policy. I wanted to return the phone and get the new iPh...
    lorenaluisa
    last modified by lorenaluisa
  • retrieve deleted voicemail

    Is there a way to retrieve a deleted voicemail?
    sistersinhim2@gmail.com
    last modified by sistersinhim2@gmail.com
  • T-Mobile's Webpage

    I am a 20 year customer of T-mobile, but I am very frustrated and may not be a customer much longer.   Over the past year or two, I have found it increasingly difficult to access the TMobile website, regardless ...
    magenta6910903
    last modified by magenta6910903
  • Caller ID for outgoing call is not working with T-Mobile One Plan.

    Caller ID on my family plan was working perfectly fine on Aug 21, 2019, week after the caller ID on family plan reset to Primary owner's name. I have called Tech support 3 times, every time with the promise to solve ...
    npat
    last modified by npat
  • iPhone 11, 11 Pro, 11 Pro Max  JOD pricing

    Hi,   Last year we had the JOD pricing for the new iPhones several days before "pre-order" Friday.   Can someone please post the JOD prices (down payment and monthly installment) for each model  (11, ...
    bornitz@yahoo.com
    last modified by bornitz@yahoo.com
  • How can I get T-Mobile to correctly apply the $10 Kickback discount each month without having to call?

    Each month I have to call into customer support to get the $10 kickback discount for using less than 2 GBs of data. Without fail, it's never applied to my bill and my dad's line has not ONCE used over 2 gigs of data. ...
    dstella87
    last modified by dstella87
  • Two prepaid numbers on account prevents account access

    I recently got a new prepaid sim while travelling in the USA. I had the exact same type of SIM a year or Two prior as well. i was able to successfully add my new number to my existing t-mobile account (I know this as ...
    magenta9933642
    last modified by magenta9933642
  • Personal Hotspot with Amazon Fire Stick4K problems

    I am not able to stream  using Netflix or any of the other streaming apps via Amazon Firestick 4K connected to T Mobile Personal Hotspot. The YouTube App does not stream but Youtube streams if I just launch it vi...
    mohandesai
    last modified by mohandesai
  • S8 active update is out

    The update is out for the s8 active and it looks like they copied apple's iOS
    kellyx5913
    last modified by kellyx5913
  • Official Apple Pre-order & Discussion Thread

    We're stoked to introduce Apple's fall line-up, heading to T-Mobile!   Pre-orders for the Apple iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, and Apple Watch Series 5 begin bright and early Friday, September 13 at...
    tmo_amanda
    last modified by tmo_amanda
  • Apple iPhone Upgrade Program with a Business Account

    I am currently on a t-mobile business plan and wanting to upgrade my iPhone using the Apple iPhone upgrade plan. I have done this the last two years with the same t-mobile plan without, however now the app fails to co...
    pageb018
    last modified by pageb018
  • Cannot link account

    I signed up for T-Mobile from Cricket on the second week of August. I cannot log into my account on T-Mobile and it keeps telling me the error:   Oh no!    We have run into an issue when linking this n...
    magenta9924092
    last modified by magenta9924092
  • Transferring Number From Verizon To T-Mobile

    Hi All,   I need to find out how long it takes to transfer my old numbers (2 lines) from Verizon to T-Mobile. We are unable to get phone calls to the old numbers and that is what everyone has. Please let me know...
    sbelldwat
    last modified by sbelldwat
  • Global Plus 15GB

    I am thinking of adding Global Plus 15GB for my trip to Morocco. I was reading people were having problems with speeds on this addon. Does anyone have any first-hand experience with Global Plus 15GB?
    pvkid
    last modified by pvkid
  • T-Mobile denying connection to one specific roaming tower

    I frequently travel to a remote area of southern Utah that is served by only one tower near the top of Navajo Mountain.    This tower is shared by National Park Service (VHF), Verizon, and Commnet-USA. Acc...
    magenta7260579
    last modified by magenta7260579
  • New Android Auto UI for Samsung S9+

    The New Android Auto UI has been available for sometime now, but is only enabled after a configuration change is pushed to phones. Given that you (TMobile) control the OS that is pushed to the phones and have the OS l...
    grumppy74
    last modified by grumppy74
  • Lost internet access on renewal

    Hi All, My account renewed two days ago (autopay, prepaid account) and since then I can't access internet using the network data, only wifi. I have the 4g lte connection, nothing changed on my side, same fone, same p...
    magenta9908184
    last modified by magenta9908184
  • Dead Zones in Asheville

    Hi, Who can I speak to about dead zones in Asheville, North Carolina? Not only is my office building a deadzone, but so is the parking lot and surrounding area. I have full bars half a mile down the road. I cannot ev...
    its2019cmon
    last modified by its2019cmon
  • iPhone 11 Pro and Pro Max on JOD

    How much is the iPhone 11 Pro and Pro Max going to cost monthly on Jump on Demand?
    curligirlibabe
    last modified by curligirlibabe