• T-Mobile One NCC Zero International Roaming

    I feel like I have been scammed by T-Mobile reps at the store. I went in to switch to T-Mobile One NCC plan and one of my requirements was International Calls and International Roaming. I was clear about these two thi...
    last modified by magenta8983807
  • Charges added to my bill and they have NOT been refunded. Anyone else?

    Noticed my bill had 33$ per month extra on it...since January. These charges were for services like car tunes, which I never asked for. Unbelievable. After hours of speaking to people in Malaysia...none who actually h...
    last modified by magenta8983665
  • How to unblock WCDMA B8 900MHz on a T mobile galaxy s8 active phone ?

    Hi,   I'm, now, living in France, and have a T-Mobil galaxy s8 active phone. Unfortunately T-mobile choose to block WCDMA B8 900MHz... I can't receive 3G because in Europe it's the main band.   How unblock...
    last modified by magenta8975407
  • Activate new number without visiting a t-mobile store?

    Hi, I live overseas and I use my prepaid T-Mobile sim card & number for when I come to work / visit the US. I have not been to the US in a few months now and it looks like my number has been deactivated. Is there ...
    created by paulo-j
  • Official T-Mobile Tuesdays Thread

    T-Mobile’s keeping the awesome Tuesday offers rolling week after week! This weeks free treats include the following: Discounted MLB tickets. From MLB. Free medium latte. From Dunkin'. Free Nacho Cheese Dori...
    last modified by tmo_mike_c
  • Customer details not found in cache

    I recently left AT&T for T-mobile and I've had nothing but problems with the prepaid service. After talking on the phone with support just to be able to pay my bill since Tmobile hates prepaid users, the support s...
    last modified by kowaikota
  • bill

    how do i get to my bill and how do i print my bill
    last modified by cvpaul53
  • Cellular Modem in Canada

    I have a Netgear LB2120 Cellular modem that works great in the US.  I am now in Canada with a "disconnected" status.  I was told it would work.  How can I fix this?
    created by bsqrd
  • Visual Voice Mail Not Working - Samsung Galaxy 8

    Visual Voice Mail not working - I have the Samsung Galaxy 8 - ever since the last upgrade my Visual Voice Mail / Caller Id is not working. I cleared the Cache/Data and still nothing.  I uninstalled the app and re...
    created by magenta8968322
  • Exchange server asks permission to reset my phone to factory specs. WHY?

    In setting up email an a new LG G8 phone, Exchanger Server asks for permission to delete all data on my phone and reset it to factory settings. WTF is this about and how can I avoid it?
    last modified by 40506
  • Need my Oneplus 7 Pro Unlocked

    So, a few days ago I moved my account from “No Credit Check” account over to “Post-Paid” account. I payed my bill on time for 24 months and never had an issue with Tmobile. Friday I woke up to ...
    last modified by craigslistgoon
  • Librem 5

    Will the Librem 5 be supported when it is released?   I have done many searches looking for information on what carriers will support it and have come up with little to no information.
    last modified by bigd103
  • Suspended account. Where is my payment?

    Hello,   My account number xxxxxxxxx. Yesterday I paid 20 dollars via Ding.com - still don't have this money. Today I paid 15 dollars more. And I can see this 15 in my account, but all my lines are still suspe...
    last modified by simontata
  • Getting swamped with Support Community ?'s  WHY?

    Any ideas?
    last modified by dc5fan
  • 2step authentication issues

    Hello All, I want to report an issue but unable too because of how T-Mobile has their verification processes set-up.  Yesterday my phone went blank, black screen, but it still works.  I can press buttons (I...
    created by mrsmith70
  • Sync-Up Drive Door Lock Status Feature Request

    Was wondering if I could request a feature be added to the app. It would be convenient if in the app I was able to see if the doors were locked/unlocked on the vehicle. Thank you in advance for taking the time to look...
    created by magenta8959502
  • T-mobile location did not sell prepaid Tourist plan as asked

    My wife went to a T-mobile location in Bellevue, WA and requested a prepaid Tourist Plan (as described here: T-Mobile ). However, the lady there sold my wife an "internet data plan" without any minutes, along with a s...
    last modified by siliconpi
  • SIM card for tourists in California

    Have questions... I need prepaid SIM card for use period of 3 weeks that have minimum 2GB of data transfer (prefer more). What are my options and where to collect it in San Francisco? Have Huawei P10 Pro double SIM p...
    created by halexic
  • Billing Confusion

    When you fist start financing a phone when is the first bill?
    last modified by magenta8958259
  • How do I obtain a cellphone for an area code I don't live in?

    How do I obtain a cellphone for an area code I don't live in how does it work in store customer care or online.
    last modified by weddingguy53