• Stranded in Mexico with service "temporarily suspended"

    I'm traveling alone in Mexico.  Everything was fine, but now I'm suddenly stranded with no phone service. I added the $5/month T-Mobile told me to add before I left the U.S. and everything was fine.  Online,...
    last modified by magenta5029311
  • Accidentally Cracked Alcatel tablet screen

    What are my options?
    created by magenta5029135
  • Thank you to our active duty and veterans of our Military!

    I grew up during the Cold War in the '50's and '60's as a USAF brat. I still remember the Cuban Missile Crises in 1962 as my family didn't see my dad for 3 days. We were living at a SAC base at the time. Don't forget ...
    created by dc5fan
  • I want to unlock iphone 7

    I am a customer of T-mobile USA I meet all of the elements unlock my Iphone. T-mobile please check and unlock iphone for me. Thank you very much  
    last modified by magenta5027368
  • Rapid battery after installing the April Security patch.

    Last Sunday I got the April Security patch on my LG G6. I didn't think much of it. I figured okay great this will take care of any bugs I have, maybe it will boost performance. Tuesday I took my phone off the charger ...
    created by joe1994
  • Phone not receiving calls/texts

    Phone: Moto X, 2nd generation (purchased February 2015)   Over the past couple of months, I have been experiencing problems receiving calls and texts.   For phone calls, my phone will sometimes not ring o...
    created by magenta5027830
  • Note 8 oreo may 23rd update failure????

    Seems like Samsung is as bad as Apple with updates, now notifications don't work when you set custom sounds for e-mails, text tones, etc??? Oreo is by far the worst android version, seems like it's restricted like App...
    created by androidz32015
  • collections Q's

    Hey T-mobile fam. I'm writing this because I have not received any answers or help over the phone or in person. I'm here today to ask you guys what collection agency should I pay? I was hospitalized a couple of months...
    created by vinceshoulars14
  • I want to unlock iphone 7

    I want to unlock iphone 7, please help me. thank you very much imei: 35 920707 4675933
    last modified by magenta5027368
  • Tmobile lied and now I'm stuck

    So tmobile came to my job and convinced my wife and I to switch from verizon to tmobile. We took advantage of the bogo free galaxy deal. At that point we were told to keep our old devices and new ones would be sent. W...
    last modified by derrickg
  • Caller ID sharing

    My friend's phone rang and his caller ID showed a name that I typed into my phone months before. Can two phones share this information?
    last modified by ralleyz
  • Text Messages not forwarding

    Text messages aren't forwarding that have been sent from Android phones, but Iphone Imessages are forwarding fine to my new Iphone 8. I don't want to carry 2 phones so trying to have work and personal calls and texts ...
    last modified by cscphone
  • Digits App Call Blocking

    I have 2 numbers going to the same phone, one using the digits app.  Calls coming to my main phone (not digits) I have the ability to block calls, but there is no way to add numbers to a block list that call to m...
  • Can I Use This Phone On T-Mobile?

    I am looking for a backup phone and I saw several to purchase directly from China. One in particular seems to have the correct bans that T-Mobile supports. I don't know if I'm reading the specs correctly. Can anyone ...
    created by fwinograd
  • Rebate card $650

    When we switched from Verizon to T-Mobile. The rep with T-Mobile said we would get a credit card rebate for $650.   however we haven't received anything in the mail.  How do I check my account for this? ...
    created by magenta5022750
  • LG V20 Android 8.0 Oreo Update

    Hello T-Mobile:   Since the previous discussion is locked I am forced to open a new discussion.   Please advise when the Android 8.0 Update will be available for the T-Mobile LG V2 H918   Thank You
    last modified by magenta2740920
  • Ported number months ago, still sends/ receives on two numbers

    My friend brought her Net10 number over to my account on t-mobile. Maybe it was the person in the store who was had been on the job barely a week and left alone in the store while someone else took a freaking lunch br...
    last modified by alanjingram
  • Is there any way to switch from Verizon to Tmobile from Afghanistan?

    Question is the title. Currently in Afghanistan, did not change my number before I left. Will not return to states until January and would like to transfer my carrier to Tmobile from Verizon. Is there any way to do th...
    last modified by garretthausman
  • Billing Issue

    I went for a job interview today, and they told me T-Mobile had sent my account to collection, and that I owe $19,000.  I know that the account was closed in August, 2017, when I left the country.  I had to ...
    last modified by magenta2430823
  • #GetOutoftheRed Made a mistake and am less than 90 days on my Device Payment s

    What can I do? I am at 89 days on my Device Payment Plan so I am being turned down for getoutofthered .   The terms say 90 days. I can't believe I did not double-check this in the store.   Any ideas how t...
    last modified by tekfranz