• Repetitive copies of of my bill being sent.

    Over the last 24 hours I have received over 200 copies of my monthly bill to my email. I finally had to change it to SPAM just to stop seeing it. I called T-Mobile "help line" and they were useless. Is anyone else hav...
    last modified by jwp2901
  • T-Mo Hookup Code

    Hi, i'm trying to migrate 4 lines to T-Mo and would appreciate if someone can share a code for me. Thank you so much.   https://hookup.t-mobile.com/
    last modified by magenta10434703
  • Transferring 4 lines from AT&T, need Friends & Family Hookup code. Thanks.

    Hello, i will be transferring 4 lines from AT&T to T-Mobile, I would be thankful if I can get a friend and family hook up code. Thanks.
    last modified by magenta10439998
  • Would anyone please share your hookup code, I appreciate your help

    Hi,   Trying to add more lines for the family. Would any one share your hookup code, I appreciate it.   Thanks
    last modified by topgun143abc
  • Hookup code?

    Hello does anyone have an Insider Hookup code they are not going to use? I'd love to give it to my fam! DM me!
    last modified by magenta10435139
  • Being told you are getting FREE accessories and getting put on a payment plan

    I am super upset about the way the T-mobile reps at Exton Mall Tmobile have treated me. The employee helped me in store, when I traded in my iPhone 6s for iphoneX. When I bought the phone he mentioned I would get a fr...
    last modified by angrycustomer22222
  • What is wrong with Tmobile? Verify your account information sucks 100%

    I have 3 accounts with all I have same problem for long time! I made so many calls to 8777782106! So many times was promised  that problem will be fixed! Ones 48h second 78h and so on.....! Even I will get a ca...
    last modified by tulakchoco
  • Data Roaming in Canada Not Working!!!

    Help! I’m visiting Canada. I usually do for 4 days every month.  I’ve not had any issues until this trip. I have coverage, 4 bars with Bell or Telus LTE or 3G but I can’t get data to work. This ...
    last modified by aldu

    This is the worst customer service I ever had in my entire life, I am awaiting for a call back from a manager called Daisy, she was supposed to call me back from last week and every time I call the team of NON expert,...
    created by magenta10454644
  • My phone gets stuck on the boot screen showing Samsung Galaxy Light SGH-T399

    Hi,   My phone started having problems yesterday morning. It was in a loop showing applying android updates. I went into recovery mode and reset to factory settings. Then the phone worked properly for a while un...
    last modified by pjdereva
  • My prepaid SIM card expired...can I top up my account from outside of the US?

    I bought the US T-mobile prepaid SIM card while I stayed in the US and now it expired. I would like to keep using my card when I visit the US this month again. Can I top up my account from outside of theUS or how shou...
    last modified by mikimiki
  • OnePlus 7 / 7 Pro Oxygen OS 10 Update

    When will One Plus receive the software update? From your website it does not look it is eben in line to be tested. Everyone else in the world will receive it except T Mobile customers.   Software updates S
    last modified by magenta8599412
  • Insider Hookup code

    Hello does anyone have an Insider Hookup code they are not going to use? I'd love to give it to my Bro thank you ..!
    created by sun1028
  • Official T-Mobile Tuesdays Mega Thread

    T-Mobile’s keeping the awesome Tuesday offers rolling week after week! The week of 11/19/19 includes the following gifts: Pick up one free item. From Taco Bell. $20 Dining credit. From Dining Advantage. 40%...
    last modified by tmo_mike_c
  • BOGO buyer beware

    On Oct 16, 2017 my wife and I went to a T-Mobile store to sign up for phone service. We also purchased 2 new Samsung phones because they had the bogo deal. I asked the salesperson two different times during the transa...
    last modified by magenta3796992
  • Hotspot no longer working - grandfathered $19.99 unlimited internet vpn addon

    I have been a T-Mobile customer for 20 years back when it was called Voicestream. I have a grandfathered NW Get More w/Nts plan $39.99 with a unlimited internet vpn data plan addon $19.99. This addon has the following...
    last modified by sunbear
  • Why no BOGO for Loyal Customers?

    Why is that loyal customers are always asked to pay extra for new phones? After 17 years it seems ridiculous that I should have to pay for an extra line that I don't need for 2 years just to get a discounted phone pri...
    last modified by fbagadoughnuts
  • Card charged and order still processing

    I’m not sure how else to get help on this issue so I thought I would ask here. I  placed an order last fros Friday at my local T-Mobile store with the help of the rep there because they were out of stock of...
    created by steelersfan92
  • Slow Hotspot Speed

    We just upgraded from a 10GB plan to the unlimited data plan (I believe its called T-mobile essentials) and noticed that the mobile hotspot is less than half of the speed that it used to be. I haven't used over 50GB, ...
    last modified by firecrackle
  • T-mobile sucks!

    I have opened a business account which is much more expensive than what I need. And I have spent tons of hours in the store but failed to solve the issue. Then I switched to another store the staff told me my previous...
    last modified by louiszheng