• Text messages are not sending...

    I am able to receive text messages but none are going through.  It just says message failed to send.  I have tried being connected to the wifi and without but I still have a strong signal. Full bars.  I...
    last modified by vyckie72
  • Switch back question.

    I recently, as in 4 days ago switched our family to another carrier. While I'm good with the new carrier my wife and her parents are not. Is it possible for them to bring their (t-mobile) phones back to t-mobile and u...
    last modified by joshmcc1982
  • Location!

    wondering how i can look at the location of someone ( (on the same plan as me) lmk what i could do thanks y’all !!
    created by zachbinx3
  • Why did T-Mobile hide my Plan features and included services?

    When I go online and check what Plan I have for each line.... I noticed my plan features and services are casually  not posted anywhere, WHY Is this. I don’t need to reboot my computer, or purchase a new si...
    last modified by barcodeable
  • LG G7 wifi calling does not stay enabled after 9.0 upgrade

    Hello,   This was not a problem before the upgrade. Now I am needing to re-enable wifi calling daily it seems. I suspect it turns off when I leave wifi, and even though the preference is to use wifi for calling,...
    last modified by zonker
  • Note 10+ order status "kept in hold "

    Hi so I order my Note 10 plus  on Friday  23 and my order  status says  kept in hold because  the first time the payment  didn't go through  but I call and they got the payment alrea...
    last modified by magenta4248658
  • Account and Billing Prices Vary for my account and I just paid off a device today.

    Hello again, I just paid off 1 of 2 devices on my account (and this a long, long, awful story in itself). And I made sure it was an installment payment and again I paid IN FULL, TODAY. This device is still showing up ...
    last modified by msy
  • I'm only getting 2 bars on my brand new BYOD Samsung Note 8. Help!

    I upgraded my phone from the Samsung J7 to the Note 8. I bought the new phone on Amazon, unlocked and new in box, for considerably less than it would have been in the T-mobile store. Silly me but I believed the hype f...
    last modified by joliefleur
  • T-MOBILE support does not speak English

    Five phone calls to fix a simple problem and no one speaks English. They are reading canned scripts in broken English: "Thank you for patiently waiting", but there is no ability to communicate with them. I keep aski...
    last modified by magenta2504706
  • Google Stuck on "Checking Info"

    New LG V30.  When trying to add Google account to any app that uses it... or trying to access the Google Play Store (which requires your Google account)... it gets stuck on "Checking Info."  How do I get it ...
    last modified by 6786623507
  • Retrieve messages

    I would like to know how to retrieve a deleted message
    last modified by sleepydhekid1
  • Data not working at zip code 46268

    I'm tired of reporting this.  At ZIP code 46268, you get 4G, except DATA DOESN'T WORK!!! AT ALL!!! When is this going to be fixed!  It's really frustrating when I spend the majority of my day in an area that...
    last modified by magenta9727481
  • Urgently need Galaxy S10+ Aug 2019 Android SPL

    Hi,   My 250,000+ corporate employer just blocked all corporate network access to Android Phones without the most recent Android SPL 2019-8-5.  Can we get this rolled out ASAP on Galaxy S10+? When can we ex...
    last modified by magenta5969094
  • Coverage/Roaming issues - Lake Michigan Lakeshore

    Hello,   We were camping this past weekend at Silver Lake State Park in Michigan. The address is 9679 W State Park Rd, Mears, MI 49436. Coverage didn't exist, and we were unable to roam on AT&T. We continual...
    last modified by shima1970
  • DIGITS sync

    I am new to T-Mobile. I am using DIGITS for PC access to texting. but messages sent on PC do not show up on phone (Samsung Galaxy A10e), and vice versa. How do I get these two devices to sync? (I suspect same issue wi...
    created by dle313
  • T-mobile T-vision

    T-mobile T- vision , any news or updates about this ??
    last modified by gio7707
  • Assurant issues

    Hello everyone, is anyone else that you may know of having issues with Assurant who is the company that T-Mobile uses when your phone gets stolen, lost or damaged? My phone was stolen Monday morning July 9th and when ...
    last modified by magenta5523307
  • Username change

    Hello,   I just singed up today and see that the only way to change my username is through a moderator. How do I do this?
    last modified by nathanwilkens
  • Porting number problem!

    I decided to switch from straight talk to T-Mobile prepaid. I paid for a month of service and received a Sim card. I wanted to port port my number from the previous service and T-Mobile said they could. The new sim ca...
    last modified by magenta9747179
  • Seattle's South Lake Union Neighborhood - Network Improvements?

    I've been a T-Mobile customer for about 5 years, always on an iPhone of some sort.  I always knew the T-mobile network was always spotty around the 5 freeway corridor around downtown and Capital Hill.  Howev...
    last modified by magenta9748718