• Bad Experience from "team of experts"

    I have had really bad experience from the so called "team of experts" in Minnesota, area code 612. I ordered the samsung note 9 deal and contacted before and after I made the order online. Although I made the order an...
    last modified by sudipta
  • Very slow data service all day everyday

    I recently switched to the magenta plus unlimited 55 because it includes 1080p streaming. However, in my home 1080p streaming only works from 1030pm to 7am. During the day time the data service slows to a snails speed...
    last modified by magenta5954538
  • How do I log into my account?

    I have spent 30+ minutes this morning trying to log into my account. I tried using the app, but none of the buttons work. The app almost never works, so I deleted it.   I've tried my.t-mobile.com and account.t-m...
    last modified by magenta847183
  • Cannot Disable "Call Forwarding When Busy"

    I have several call forwarding options activated on my iPhone.   One of them is "Call Forwarding When Busy" (**67*+PhoneNumber). This worked well for a long time.   Now I want to disable this "Call Forwar...
    last modified by resucami
  • Text to Donate to a Nonprofit

    I'm trying to text to donate to a nonprofit I support and it won't go through. My husband has an ATT phone line can text to donate no problem. It seems like there is a block on my Tmobile line. Anybody experience this?
    last modified by desiarnez
  • E-mail to SMS being blocked due to suspected SPAM

    I work for a trucking company, and we use e-mail to SMS to send out dispatch messages to our drivers for load information. Drivers can then reply to those messages to have conversations with dispatchers who operate vi...
    last modified by ffit37129
  • Official Samsung Galaxy Note10 Pre-order & Discussion Thread

      The rumors are true: the new Samsung Galaxy Note10 and Note10+ are headed our way on August 23rd, and we know you might have a few questions!   Starting this evening, August 7th at 9 PM PST, pre-orders f...
    last modified by tmo_amanda
  • eSIM not installed when using T-Mobile eSim app

    I have just enrolled for a prepaid account using T-Mobile eSim app. All the process seemed to work fine (I got a phone number and had my CC charged) but in the end there was some kind of problem installing the new eSi...
    last modified by spbrflyer
  • LG-K550 Is It Still Being Supported...?

    I need to know is the LG Stylo 2 Plus (LG-K550) still being supported by T-Mobile?  I haven't gotten an update since last year and my husband owns a Samsung 7 his device is just as old as mine, and he's gotten 2 ...
    last modified by magenta6073316
  • Sales scam!!!

    How can I report an agent from the online retail channel for unfair, deceitful and outright scamming me into switching over to T Mobile???
    created by magenta9730373
  • 4G LTE Signal Booster not working

    I found an old thread (link at bottom) that was never fully answered but it seems I am having similar issues so I am hoping to hear if anyone else can help me?   To start off, my office is located in the heart ...
    last modified by mappryan
  • Change it Back

    The first image is from 2019 and the second image is from 2016. Why would T-Mobile add Province of China when it was perfectly fine the way it was? Change it back, T-Mobile.    
    last modified by magenta9710379
  • Outrage in Michigan?

    im in Michigan and my whole family can’t get or receive any phone calls! Is it just in my state?
    last modified by buffy0039
  • Current Outage?

    Please advise on the current outage and the time to resolution.   I'm in Washington DC area...been down since 6am.  Lots of "private" DM requests on the twitter feed, but not comments on the problem and res...
    last modified by magenta1686957
  • can't call but can text

    what title says
    last modified by skull
  • No 4G/LTE in Canada

    hello,   i am at the moment in Canada (Vancouver and Vancouver Island). i only get sometimes a 4G/LTE connection even when it is shown. When I go to 3G it seems to work everytime. Furthermore I only can use the...
    last modified by magenta9304230
  • Outage on Mercer Island, WA

    We have lost cell phone service on Mercer Island since yesterday evening, August 20, 2019.  Two phones and 4G repeater no longer have signal, whereas we have had solid signal for two years.  Is there a tower...
    last modified by magenta9725058
  • Data not working at zip code 46268

    I'm tired of reporting this.  At ZIP code 46268, you get 4G, except DATA DOESN'T WORK!!! AT ALL!!! When is this going to be fixed!  It's really frustrating when I spend the majority of my day in an area that...
    created by magenta9727481
  • Download update for ZTE Z320

    I have a ZTE Z320 Cymbal that is not recognizing any sim card. As per your website (Software updates: ZTE Cymbal) there is an update available for it to update it to Baseband version Z320V1.0.0B10 but the only option ...
    last modified by magenta9719969
  • LG V40 bait and switch

    A couple weeks ago, I tried to purchase a pair of V40s under the BOGO promo. All the stores said they had not seen one in months a d they were back ordered. I tried online (at least I'd save the in store fee) but it w...
    last modified by marmichalski