• iPhone 11 Charge

    I ordered my new phone on the 22nd of September. Today I was charged for it from my bank account. It said the ship date was 10/08/19-10/10/19. I checked this afternoon and the ship date changed back to the initial shi...
    last modified by andreabetan17
  • Note 10+ not charging, error message states "phone temperature to low"

    I've owned this note 10+ for less than 7 days and received this message for the first time last night 10/10/2019.  I've tried different charging cables, different Samsung chargers and wireless charging and all re...
    last modified by magenta10188087
  • Aristo not booting

    LG aristo reboots, then powers off.  Repeat.
    last modified by tmherbie
  • Very slow SMS delivery

    I have a SwitchBox (https://switchboxcontrol.com/)   This is a box that uses a T-Mobile SIM to control power to remote devices. It is used typically in an aircraft hangar to turn on an engine pre-heater. It work...
    last modified by desertnomad
  • unlock my phone

    Hi there, I bought my LG phone at a T-mobile store 2 1/2 years ago (it was paid in full right then and there) and have been using the prepaid plan. Now I just recently moved back to Germany but I am unable to unlock ...
    last modified by binchen2019
  • hot spot

    How do I add a security code to my house hot spot
    last modified by kram1234
  • Signal Booster for Android Smartphone

    I'm looking for a 4G LTE signal booster for my Samsung Galaxy S7 Smartphone (once carried by Verizon, but now by T-Mobile).   Are there any other than the Booster Duo offered by Verizon that's highly rated, yet ...
    last modified by 867737
  • Roaming overlay

    I have a Galaxy S8 current software version is 9, as of 10/11. I have talked with customer service and I am not satisfied with the answer so I am now asking the masses.   While I was running Android version 7 an...
    last modified by erich_7719
  • Iphone XR cellular issues

    Is anyone else having problems with their IPhone XR connecting to cellular?  I had a S10 and always had full service, now I have an Iphone XR and have maybe two bars of service and am told I sound like I'm underw...
    last modified by jfox525
  • Text from T-Mobile about roaming usage.

    Hi everybody,   I would like to know what is the limit for the international roaming per T-Mobile terms.   I have spent 16 days in Thailand, then 13 days in USA, and then vacation 16 days in France and Swi...
    last modified by endeavour1701
  • OnePlus 7 / 7 Pro Oxygen OS 10 Update

    When will One Plus receive the software update? From your website it does not look it is eben in line to be tested. Everyone else in the world will receive it except T Mobile customers.   Software updates S
    last modified by magenta8599412
  • John Legere's office keeps calling me

    Last week I emailed T-Mobile CEO John Legere asking about an upcoming phone. I didn't expect a response, I just wanted to see if the email would go through, and now his office keeps calling me to discuss the phone. Wh...
    last modified by tendoboy1984
  • SIM Twinning / Cloning / Duplicate for "Light Phone"

    Hi,   I will be getting a light phone 2 as an additional phone. ( Light Phone 2 | Indiegogo )   It does not seem as though it will work with t-mobile Digits. i it possible to twin, clone, or get a duplicat...
    last modified by jennyrn85
  • Upgrade Support Charge JoD

    Imgur: The most awesome images on the Internet   Just pre-ordered the Galaxy S8 with Jump on Demand and the lady on the phone kept telling me about a 20 dollar fee for the sim card and shipping. Told her I thoug...
    last modified by ryan97006
  • This is so ridiculous..

    Good afternoon. I and my family are using t-mobile since over 5 years ago. I join the U.S army so I decided to move my family plan from my dad’s account to my account so we can have a military member plan. I wa...
    last modified by sunkist2019
  • Can't receive mms on onplus 6t

    I recently switched to TMobile and was told at the store mms messages would not be an issue on Volte/wifi calling...well it is. I get constant notifications from my phone saying can't receive mms. What can I do to fix...
    last modified by mmssettings
  • Cant get rid of my Sim Card phone number after porting over a phone.

    I ported over 2 iphone 7S's from ATT. When I got my sim cards they had phone numbers assigned to them. I successfully had my old numbers ported over but both phones imessages were sending from email addresses associat...
    created by flynfish787
  • Screen Flickers Away from Payment Options when I try to Refill

    This is an extremely frustrating, reoccurring, intermittent issue that seems only to have temporary fixes. This has been going on for months. I have tried on Google Chrome, on Microsoft Edge, on Internet Explorer, and...
    last modified by phonewielder
  • Trade-in Label/trade-in problem

    I used the mailing label provided by T-mobile and had USPS pick up the package. The tracking, however, shows only that the label was created and not yet in the system. When asked, USPS explained that the returns agent...
    last modified by magenta10158565
  • Need 700mhz Duo+ signal booster

    I've been a T-mobile customer for over 10 years and have thus far been happy with the service/cost. However, I have only 700mhz coverage at my rural secondary residence and no home internet available . A while back I ...
    last modified by stevejohns11