• Options

    Is there a reason we don't get all the options to choose from for the pixel 4 and 4 XL? Storage size and colors.
    last modified by wyobull
  • Huawei P30 Pro Questions

    I'm thinking of buying my first smart phone. Since I have a Mac laptop, the obvious choice was an iPhone. However, I changed my mind when I learned about the awesome camera on the Huawei P30 Pro.   So, first que...
    last modified by macfan
  • User Name Change

    TMO needs to change the default user name.  I tried via profile but the username line cannot be changed.  Get rid of the #s before color and I would be ok or just take me off completely
    last modified by 9542346042magenta3985355
  • How can I change my plan to pay as you go?

       My current plan is simple prepaid 45$/month. I can only change my plan to simple prepaid 40$/month. How can I change my plan to pay as you go ?
    last modified by magenta9889176
  • Is there any way to know whether an outgoing call was answered?

    I would like to be able to know whether an outgoing call from my phone was answered, or whether it simply rang without being picked up on the other end.   The "Call Details" page on My T-Mobile does not appear t...
    last modified by gnorrn
  • Text from T-Mobile about roaming usage.

    Hi everybody,   I would like to know what is the limit for the international roaming per T-Mobile terms.   I have spent 16 days in Thailand, then 13 days in USA, and then vacation 16 days in France and Swi...
    last modified by endeavour1701
  • This is so ridiculous..

    Good afternoon. I and my family are using t-mobile since over 5 years ago. I join the U.S army so I decided to move my family plan from my dad’s account to my account so we can have a military member plan. I wa...
    last modified by sunkist2019
  • Can't receive mms on onplus 6t

    I recently switched to TMobile and was told at the store mms messages would not be an issue on Volte/wifi calling...well it is. I get constant notifications from my phone saying can't receive mms. What can I do to fix...
    last modified by mmssettings
  • Website Issue

    On the web site I was able to view my current bill usage information from Sept 14th. through Oct 13th. However now since the 14th. of this month that usage information is nowhere to be found on line. I can view usage ...
    last modified by magenta5827174
  • T-Mobile states phone is locked. It isn't

    I purchased the iPhone 8 Plus in 2017 with AT&T. I paid of the phone requested an unlock and switched to T-Mobile in February. I was using the phone until last month when I upgrade to the iPhone 11 Pro. I sold the...
    last modified by silver6497
  • Tried to log in to pay my bill but it says We have run into an issue when linking this number to the profile.

    Tried to log in to pay my bill but it says We have run into an issue when linking this number to the profile. We have run into an issue when linking this number to the profile.   Please contact our Care experts a...
    last modified by mikeozz
  • Need 700mhz Duo+ signal booster

    I've been a T-mobile customer for over 10 years and have thus far been happy with the service/cost. However, I have only 700mhz coverage at my rural secondary residence and no home internet available . A while back I ...
    last modified by stevejohns11
  • Trade-in Label/trade-in problem

    I used the mailing label provided by T-mobile and had USPS pick up the package. The tracking, however, shows only that the label was created and not yet in the system. When asked, USPS explained that the returns agent...
    last modified by magenta10158565
  • Cant get rid of my Sim Card phone number after porting over a phone.

    I ported over 2 iphone 7S's from ATT. When I got my sim cards they had phone numbers assigned to them. I successfully had my old numbers ported over but both phones imessages were sending from email addresses associat...
    last modified by flynfish787
  • Every staff member at the TMobile we signed up at lied about plan details

    We signed up with Tmobile a few days ago on the Magenta plan. Before that, we had already visited the same shop twice to reconfirm the details of the plan. We were helped by different staff members every time and they...
    created by tlily
  • Unable to connect Win 10 PC to mobile hotspot

    I would like to connect a Win 10 PC to the Internet using the mobile hotspot. On my iPhone if I go to Settings/Personal Hotspot it shows my WiFi Password for my Mobile Hotspot, but when I  go to WiFi Settings the...
    last modified by kcav
  • Why is the customer service so HORRIBLE?

    1 .  Message Us -- Chat option SUCKS, Reps drop off without saying anything.  You don't get a clear answer 2.   Rebate Status has no straight forward or clear way to find out where you rebate is ...
    last modified by magenta3163046
  • Is this real? Strange roaming coverage.

    I'm curious if this is real or just an artifact of some GIS issue in the roaming department? I don't know of any carrier that has coverage centered at Swamper Lake, MN. I don't believe that there's even electrical ser...
    last modified by drnewcomb2
  • One line cannot get International Data; Voice/SMS OK; NOT a phone issue

    One of my lines have had this issue for a few years and now that I'm abroad for a few weeks, I want to get to the bottom of this. I brought 2 SIM cards and 2 phones with me, anticipating one of them will not have data...
    last modified by molelo
  • 600 MHZ Support Central,WI (Juneau and Adams Counties)

    Recently in Central,WI (PEA253: Baraboo, WI) New 600 mhz signals have shown up on my S8 Active Plus, S9, and Tab S4. The tower does not seem to support calls, or internet even though there is 4-5 bars of LTE signal. C...
    last modified by starojim