• One Plus vs Magenta Plus

    Here's a bunch of dumb questions.  Are One Plus and Magenta Plus the same plan but rebranded under a new name or are there specific features to be implemented or discontinued in Magenta Plus? If they are differen...
    last modified by magenta9304300
  • T-mobile refill center suks asz

    When I don't have an access to internet instantly I often use T-mobile refill center service to pay over the phone, and it really, really, sucks asz. It asks you 100 million questions before you can pay your god dam p...
    last modified by magenta9379342
  • Emergency calls during roaming

    For the emergency calls during international roaming, will these calls be charged or not?
    last modified by popkartiphone
  • Phone Promo

    I recently switched to T Mobile and owed my previous company about $500 for three lines.  I purchased two new phones on installment basis from TMobile as a buy one get one promo.  The third line we used an o...
    last modified by magenta9365518
  • Coolpad Snap: How to manually lock screen?

    Hi, all. I just got a Coolpad Snap flip phone. I set a PIN for unlocking the screen after it goes to sleep. Is it possible to lock the screen without waiting for it to go to sleep? I can manually lock the keypad on th...
    last modified by bigapplegreg
  • Unlocking T-Mo phone: I have the PAYG - Legacy plan

    Hi, everyone. I have T-Mobile's prepaid Pay As You Go - Legacy plan. I pay just $10 plus fees and sales tax once a year to keep my account active. I don't use this line much so I never have to replenish my balance. I ...
    last modified by bigapplegreg
  • Mobile Hotspot not working with Lookout VPN

    I have Lookout security extension VPN on my tablet.  When I create a Mobile Hotspot with my cell phone, the VPN on the tablet prevents access to the hotspot.  Have tried settings etc. Is there a way to make ...
    last modified by 3607709692
  • Can anyone give me a number for corporate or anyone else that gives a dam?

    T-Mobile customer service is some of the worst I have had to endure....talked to numerous reps and supposed Supervisors and nobody has gotten anything done for almost three weeks!!
    last modified by jgrant79
  • Get to Know Your Customers Day Thread!

    Getting to know you is great aid in building a stronger relationship and shaping the Un-carrier experience... and Get to Know Your Customers Day is coming up this Thursday, July 18th! So don't be shy! Join the convers...
    last modified by tmo_mike_c
  • "Difficulty access the Voicemail server" Android Visual Voicemail

    For a few months now, the Visual Voicemail Android App on my Galaxy Note 8 has not worked.   There are no voicemails listed even though I have voicemails (I have to call the voicemail listen) and when I hit 'Re...
    last modified by magenta4226575
  • Galaxy s10 unlocked vs tmobile

    what is advantages and disadvantages of Galaxy s10 unlocked vs tmobile
    last modified by magenta6858571
  • Galaxy S9+ unlocked U.S. version SM-G965U1 - No updates since the One UI update in February

    I've been on unlocked galaxies for a couple years and I'm used to the slow updates but they've never been this bad on T-Mobile Network. This is the first time I've ever gone more than 2 or 3 months without an update. ...
    last modified by sunilkaneti
  • Coolpad Snap - touch screen not working

    Hi...new phone - screen not responding to touch.  Did factory reset.  How to get it working
    last modified by magenta8358009
  • Huawei E3372-510 IMEI Check Not Compatible

    Website IMEI Check says not compatible but it uses the same frequencies for 4g lte. Will Tmobile Sim Connect and website is not programmed correctly? Because I read other people similar huawei modem work fine? Mobi...
    last modified by ryanb88549
  • Calls Going Straight to Voice Mail Solution

    I have Moto G7 Power that was doing this. Where this setting may vary for you depending on your phone. Go to Settings> Network & Internet> Mobile Network> Advance>Perferred network type> LTE (recom...
    last modified by live_life
  • Closed account 2 years - now collections?

    My family and I have been T-Mobile customers for years, and I had my own account under my name for 2 and a half years before switching. I changed carriers because T-Mobile had poor signal in the area I moved to.  ...
    last modified by magenta6338182
  • Assurant issues

    Hello everyone, is anyone else that you may know of having issues with Assurant who is the company that T-Mobile uses when your phone gets stolen, lost or damaged? My phone was stolen Monday morning July 9th and when ...
    last modified by magenta5523307
  • Syncup Drive Idling

    Does anyone know how long the car has to be idling before it will register as idling in the Syncup Drive? Just curious, Thanks!
    created by syd4291
  • Samsung Galaxy A50

    T-Mobile employees, when is the Galaxy A50 coming to T-Mobile?!  It's already out on Sprint, Verizon and ATT.  The phone has good specs for a great price.  If you don't know, can you all raise some awar...
    last modified by nismoz
  • Anti-virus App?

    A while back, I was using a security/antivirus app provided free of charge by TMobile. To the best of my knowledge, it was available for installation/use on all my lines on my account.   I've found references to...
    last modified by magenta6774013