• No internet since Monday 9/9/2019 - Galaxy S5

    I'm on Simply Prepaid (3GB 4G LTE) WC. I was on this plan for several years.   I was using Hotspot to connect to laptop and Pandora to stream in my car. I noticed I lost Internet connectivity on Monday 09/09/201...
    last modified by magenta9984269
  • E-mail to SMS being blocked due to suspected SPAM

    I work for a trucking company, and we use e-mail to SMS to send out dispatch messages to our drivers for load information. Drivers can then reply to those messages to have conversations with dispatchers who operate vi...
    last modified by ffit37129
  • Missed payment on prepaid $30 UL plan

    Hello,   I'm on the prepaid $30 UL plan (5GB/unlimited data, unlimited texts, 100 min/mo). I have a few questions for which I wasn't able to find an answer.   1. What happens if I'm late on a payment after...
    last modified by alb07
  • WiFi Calling stopped working on LG K30

    I have an LG K30.  I use WIFI calling at my dad's because he has poor cell coverage.  About 3 weeks ago it quit working.  I spent about an hour on the phone with support.  They said everything is g...
    last modified by janie6050
  • No longer able to use FTP on hotspot

    I am a photographer that has to send photos on location.  To do this I connect my MacBook Pro to my iPhone 6 via the hotspot.  Back in May it worked just fine but this weekend when I tried to send photos via...
    last modified by rickulreich
  • Galaxy J7/Android 7.1.1/Disable RCS (Advanced Messaging)

    I am using a Galaxy J7 (SM-J700T) running Android 7.1.1.   Is there any way to disable RCS (Rich Communication Services - also sometimes called "advanced messaging") on this device?   Thanks   Bill
    created by bill_stewart
  • Question regarding FamilyMode plan

    My wife has an iphone 7 and is under Verizon, can she still download FamilyMode under her phone to monitor our son's phone?
    last modified by magenta8357995
  • eSIM not installed when using T-Mobile eSim app

    I have just enrolled for a prepaid account using T-Mobile eSim app. All the process seemed to work fine (I got a phone number and had my CC charged) but in the end there was some kind of problem installing the new eSi...
    last modified by spbrflyer
  • Seattle's South Lake Union Neighborhood - Network Improvements?

    I've been a T-Mobile customer for about 5 years, always on an iPhone of some sort.  I always knew the T-mobile network was always spotty around the 5 freeway corridor around downtown and Capital Hill.  Howev...
    last modified by magenta9748718
  • Official Apple Pre-order & Discussion Thread

    We're stoked to introduce Apple's fall line-up, heading to T-Mobile!   Pre-orders for the Apple iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, and Apple Watch Series 5 begin bright and early Friday, September 13 at...
    last modified by tmo_amanda
  • Cannot Text over WiFi with my LG G7 ThinQ

    I have an LG G7 ThinQ and I cannot send or receive text messages when I am on wifi. It doesn't matter if it is my home wifi, a corporate wifi, or a public business like a Starbucks, I can connect to the wifi to surf t...
    last modified by nmhunter34
  • Website for Customer Service Terrible?

    T-mobile.com website must have been made by idiots. Every month, it's a wrestle-fight to pay my pre-paid account. There is a webpage that gives options for paying my pre-paid account: refill online, refill by phone, a...
    last modified by cle802a
  • Can’t hear phone calls

    when I go to make a phone call I cannot hear anything and putting speaker is not an option for me. Anyone know how to fix this let me know?   Iphone 7 plus
    last modified by krazypakalolo
  • Sign up help/error

    I signed up for the 10 dollar 2gb mobile pre-paid plan, but when I hit submit order there was an error in processing and it said it couldn't be completed but I was charged anyway. I have no service. How do I fix this?
    created by dropcfanatic
  • Degrading Service Around Lancaster County, PA

    As stated, over the past year, it seems as if my service has become worse and worse. My calls have been dropping frequently daily even with full bars LTE. Not only have I been having these issues the other individual ...
    last modified by triippz
  • Revvlry charging restarts

    I've noticed that every morning my Revvlry has turned off automatically requiring a physical "start" of the phone (i.e., I have to power it on with the power button).  This also seems to happen at random times of...
    last modified by magenta9964590
  • Absolutely NO DATA SERVICE North Shore Minnesota?

    Hello everyone,   Signed up with T-Mobile 4 days ago and already a bad experience. Coverage map shows great signal where I am which it is on voice but the data service even with full bars is beyond terrible. Usi...
    last modified by magenta9877689
  • New InBox SIM, SIM IN USE by "****"

    I currently have a basic prepaid plan for a Backup phone, I would like to add a data Sim for a hotspot ( I have like five or so all painstakingly unlocked from my previous carrier and I would like to be able to rotate...
    last modified by imark77
  • Can't activate Test Drive hotspot

    I'm having problems with activating the hotspot. I tried on a iPhone , Samsung and the computer and the "Get Started" did nothing.   (messed up with the screenshot)
    last modified by magenta9807251
  • How can I get T-Mobile to correctly apply the $10 Kickback discount each month without having to call?

    Each month I have to call into customer support to get the $10 kickback discount for using less than 2 GBs of data. Without fail, it's never applied to my bill and my dad's line has not ONCE used over 2 gigs of data. ...
    last modified by dstella87