• Samsung Galaxy A50

    T-Mobile employees, when is the Galaxy A50 coming to T-Mobile?!  It's already out on Sprint, Verizon and ATT.  The phone has good specs for a great price.  If you don't know, can you all raise some awar...
    last modified by nismoz
  • Anti-virus App?

    A while back, I was using a security/antivirus app provided free of charge by TMobile. To the best of my knowledge, it was available for installation/use on all my lines on my account.   I've found references to...
    last modified by magenta6774013
  • Samsung S5 Active firmware reload

    Can you reload the firmware for a Samsung S5 active.
    last modified by magenta8490430
  • Can't send photo to one person sometimes

    Hello after updating to Android 9 sometimes I can not send a photo in a text to one person only without restarting phone. It starts sending and then says message not sent try again. Trying again produced same result. ...
    last modified by alex86
  • Device Unlock Notification?

    I saw this in my account, not sure what it means? And what about hackers from stealing your phone number is their anyway to prevent this?
    last modified by magentarezbaby
  • Palm phone and DIGITS

    I just bought an unlocked Palm phone (PVG100) from eBay. Love the form factor, text/data/vm seems to work, but hate the battery life. Constantly swapping which phone the SIM resides in is a pain. I envision being able...
    last modified by moomoofury
  • Usage Overview loads endlessly

    When I click on "Usage" the Usage Overview begins to load but never stops. This happens on all my devices. Is the T Mobile site having issues?
    last modified by kalman1978
  • SMS/MMS sent while phone is off are not received

    Anyone know how to remedy when SMS/MMS are not being delivered from the network?   My phone is often off, either over night or while I'm at work.  When I restart it, it typically does not automatically pop ...
    last modified by magenta9344167
  • usage

    my.t-mobile.com/usage page is not opening. Is there a problem with the web site? Is this option temporally down?
    last modified by magenta5827174
  • Samsung Galaxy S7 Android version 8.0 Network settings

    I'm having issues with my unlocked Samsung Galaxy S7 not being able to send or receive picture messages. What are the Samsung Galaxy S7 Android version 8.0 Network settings? The only settings that I could find are for...
    last modified by jalyn
  • We frequently can't send text messages

    I have multiple phones on my account, and all of them frequently can't send text messages. Failures are most common when sending between these phones. Sometime one message will be stuck "Sending", and a new message to...
    last modified by magenta6574639
  • Call logs missing 2 digits of area code

    This is the first time I see this happens. After the current month of usage the call logs take away the first 2 digits of the area code. My phone is business and I can't even guess what they could be. Please help.
    last modified by mabe0000
  • Hello, I have terrible reception on the military base where I work.

    Hello, I have very limited cellular service on the military base where I work.  Is there any type of signal booster available for use in my work place?
    last modified by coco_nutz
  • How a tourist can order a SIM card from abroad

    Hello,   I plan to visit US and would like to order a prepaid SIM card with Tourist Plan. On on-line form T-Mobile requires to enter an address in US. Which address I should give if I plan to stay in hotels and ...
    last modified by magenta9354221
  • No 4G/LTE in Canada

    hello,   i am at the moment in Canada (Vancouver and Vancouver Island). i only get sometimes a 4G/LTE connection even when it is shown. When I go to 3G it seems to work everytime. Furthermore I only can use the...
    last modified by magenta9304230
  • What's working? What's not working?

      Just as the title suggests, we want to know what's working well for you on the Support Community and what could use a little extra work. We know there are problems and we're actively trying to fix them. Maybe y...
    last modified by tmo_amanda
  • Unable to access bill details.

    Since July 3rd I've been trying to access my bill details. I login into my account and select 'View bill' link. I get a 'loading' animation, but the bill never loads. I've tried this in two different PCs and the T-Mob...
    last modified by rruiztx
  • Mystery Texts

    Why does my bill show sent and received texts from phone numbers I don’t recognize occurring at times I was not using my phone?
    last modified by magenta3700854
  • Simply Prepaid plan while in Canada

    Hi,   I'm currently on the $40 a month Simply Prepaid 10GB plan, and I am going to Canada for the weekend. I added on the $5 Mexico & Canada Unlimited service when I was up in Canada a couple weeks ago, and ...
    last modified by kaitlynmartin11
  • Coverage in Prairie du Chien, WI?

    Our starting point was Marion, Iowa, I turned on OpenSignal to report the stats on coverage. From Strawberry Point, IA we went north on Hwy 13 to Hwy 52, then to Hwy 18 to Prairie du Chien, WI.  No coverage nearl...
    last modified by technicallyawesome