• Samsung S6 was locked again

    I have paid all bill for the device and unlocked it 2 years ago. but My Samsung s6 was locked again on Jan 2019, From that day onwards im trying to fix this, i called customer care, i tried Tmobile store multiple time...
    snrkannan16
    last modified by snrkannan16
  • FTP download blocked using mobile data

    Hello,   I recently switched from Sprint to T-Mobile. I have an app that downloads data using an FTP connection. This worked fine on Sprint with my Samsung s7 edge, but now with T-Mobile on my Samsung 9+, it doe...
    gar_knee
    last modified by gar_knee
  • Draining when OFF

    My phone is OFF, plugged in, showing that it's charging, but losing battery power.  How and why?
    emilyp7
    last modified by emilyp7
  • Customer details not found in cache

    I recently left AT&T for T-mobile and I've had nothing but problems with the prepaid service. After talking on the phone with support just to be able to pay my bill since Tmobile hates prepaid users, the support s...
    kowaikota
    last modified by kowaikota
  • Unable to use roaming data

    Hi,   I'm currently in Kenya and have been unable to utilize any sort of cellular data while roaming. Calls and texts seem to be sent/received without any issue, but cellular data just doesn't seem to work. I've...
    scotshah
    last modified by scotshah
  • Wrong data plan listed in iPad Cellular settings

    I‘m grandfathered on the “200 MB/30 day Free Data for Life” data plan which i set up on my iPad Air 2 four years ago.   My iPad is currently running iOS 12.1.  Up until recently if I w...
    morac
    last modified by morac
  • Any Progress on LG G7 9.0 System update

    Is there any progress in LG G7 9.0 System updated when it going to be released? It's March now I'm hoping there is a a date now when the 9.0 will be released..
    loud-kin
    last modified by loud-kin
  • international calls

    How do I turn add-on off for my internatIonal calls I add in Greece. I’m no longer in Greece.
    magenta3540233
    last modified by magenta3540233
  • Phones not connecting to CellSpot

    Hi everyone,   We are new T-Mobile customers as of this week, having jumped ship from Verizon after 13 years with them (it was a tough breakup, but a necessary one).  My husband and I both have the iPhone X...
    jwathas
    last modified by jwathas
  • Having trouble sending and receiving iMessage texts

    I have an iPhone SE.   A week ago I accidentally turned off iMessage, so I was only able to send and receive SMS texts with people who didn't have iPhones. People with iPhones said they received SMS texts from m...
    magenta8835993
    last modified by magenta8835993
  • Account Hub ordering

    Account Hub is an online self-service portal and account management tool for business customers. Use these steps for help with ordering functions.   On this page: California Prop 65 warning Shop Catalog Add ...
    tmo_randy
    last modified by tmo_randy
  • Account Hub registration

    Account Hub is an online self-service portal and account management tool for business customers. Use these steps to register and set up Account Hub.   On this page: Register for Account Hub Reset a password ...
    tmo_randy
    last modified by tmo_randy
  • Account Hub profiles

    Account Hub is an online self-service portal and account management tool for business customers. Use these steps to register and set up Account Hub.   On this page: Create a Telecom Manager profile Manage pro...
    tmo_randy
    last modified by tmo_randy
  • Account Hub set up

    Account Hub is an online self-service portal and account management tool for business customers. Use these steps to register and set up Account Hub.   On this page: Assign account numbers Set User Identifiers...
    tmo_randy
    last modified by tmo_randy
  • Account Hub account maintenance

    Account Hub is an online self-service portal and account management tool for business customers. Use these steps for account maintenance.   On this page: Assign or modify a line identifier Add an Account Name...
    tmo_randy
    last modified by tmo_randy
  • Account Hub billing

    Account Hub is an online self-service portal and account management tool for business customers. Use these steps for Account Hub billing-related functions.   On this page: Enroll in Paperless Billing or AutoPa...
    tmo_randy
    last modified by tmo_randy
  • Port in from at&t but still got the bill.

    I Just port in number from at&t last month. but still got the bill from them. I try the switch to Tmobile but it said unqualified. I port in number on Nov26 at the shop and the lady at the shop said I have to do...
    magenta7052540
    last modified by magenta7052540
  • bill

    how do i get to my bill and how do i print my bill
    cvpaul53
    last modified by cvpaul53
  • Exchange server asks permission to reset my phone to factory specs. WHY?

    In setting up email an a new LG G8 phone, Exchanger Server asks for permission to delete all data on my phone and reset it to factory settings. WTF is this about and how can I avoid it?
    40506
    last modified by 40506
  • Is anyone having WiFi calling issues since Pie update

    My Wi-Fi calling was working fine prior to the pie update. Now it works sporadically. I can text and make calls fine on the network, but Wi-Fi calling is another issue. I've had no issues prior to the update so I must...
    magenta3045461
    last modified by magenta3045461