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Select the plan or service topic you need help with:
Get help with JUMP!™, Premium Handset Protection®, and Lookout Mobile Security Premium.
Calling & messaging
Find information on calling and messaging, including caller ID, call waiting, CallerTunes™, Content Blocking, and voicemail services.
Get help with international roaming, calling, and texting services.
Find information on Family Allowances® and FamilyWhere.
Music & video streaming
Get help with Binge On, Music Freedom, and Rhapsody unRadio services.
Simple Choice plans
Get help for your monthly plan.
Pay in Advance (Prepaid) plans
Get help for your prepaid plan.
Web & data
Find information on web and data services, including Data Stash, Connect Me, Smartphone Mobile HotSpot, Content Blocking, and Web Guard.