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Customer Care & Technical Support
Call from a T-Mobile phone: 611
Call from another phone: 1-877-746-0909
Call while roaming internationally: +1-505-998-3793
Call us via TTY for hearing and speech impaired: +1-877-296-1018
Customer Care is available 24/7
TTY hours are from 3:00 a.m. to 10:00 p.m. PT, daily
Pay in Advance (prepaid)
To activate, call: 1-877-778-2107
To manage, call: 1-877-778-2106
To refill, call: 1-877-720-5195
Prepaid agents are available from 4:00 a.m. to 11:00 p.m. PT, daily
Just dial one of the following short codes and hit "Send," and we'll give you the info you need. It's fast, easy, and free!
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T-Mobile Customer Relations
PO Box 37380
Albuquerque, NM 87176-7380
Please don't send payments to this address.
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