Get started with self-service options
From your phone
Use our App to pay your bill, set up autopay, upgrade services, & more.
From a browser
Manage your account and so much more right from your web browser.
Dial a Short Code below & hit ’Send’ - we’ll get you what you need, fast & free
Message us or ask our community
If you’ve got a T-Mobile account, you can Send a message to us on your time and we’ll get back to you.
Anyone can join the conversation for answers from the best mobile community.
Give us a call
Customer Care & Technical Support available 24/7
Call from a T-Mobile phone: 611
Call from another phone: 1-877-746-0909
Call while roaming internationally: +1-505-998-3793
Call us via TTY for hearing and speech impaired: +1-877-296-1018
Customer Care is available 24/7
TTY hours are from 3:00 a.m. to 10:00 p.m. PT, daily
Pay in Advance (prepaid)
To activate, call: 1-877-778-2107
To manage, call: 1-877-778-2106
To refill, call: 1-877-720-5195
Got mail? Dust off that quill and inkpot then send us a letter!
Questions & comments
T-Mobile Customer Relations
PO Box 37380
Albuquerque, NM 87176-7380
Please don't send payments to this address.
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