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News & Updates

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'Tis the season for many things: expressing gratitude, sharing time with loved ones, and giving back. For many, it's also when we start doodling wish lists for holiday gifting.

 

MagentaFriday.jpgRecent Device Releases

Some amazing equipment's been released this year! With greater network compatibility, never-ending improvements to camera technology, battery size, and processor speed, there's a phone out there for everyone. In addition to this year's heavy-hitter flagship releases from Samsung, LG and Apple, T-Mobile also announced a first-ever US partnership to exclusively retail the OnePlus 6T.

 

In the event that you're looking for a new phone (or tablet!) to take your "Hi, 2019!" selfie with or send out some holiday e-greetings -- or if you're planning to purchase one for someone you love -- we've got a few more options for you to consider, so, take a peek!

 

Revvl2.png

T-Mobile REVVL 2

  • Camera: 13MP RFC/8MP FFC
  • Battery: 3,000 mAh
  • OS: Android O
  • Screen: 5.5” HD (1440x720) 18:9 display
  • 2GB RAM, 32GB ROM, expandable to 128GB
  • Security: Face recognition & fingerprint sensor
  • Water/Dust Resistance: IP52
  • Impact/Shock Resistance: IK02
  • Processor: 1.5 GHz Quad-Core

T-Mobile REVVL 2 Plus

  • Camera: 12MP + 2 MP RFC/8MP FFC
  • Battery: 4,000 mAh
  • OS: Android O
  • Screen: 6.0” FHD + (2160x1080) 18:9 display
  • 3GB RAM, 32GB ROM, expandable to 128GB
  • Security: Face recognition & fingerprint sensor
  • Water/Dust Resistance: IP52
  • Impact/Shock Resistance: IK02
  • Processor: 2.5 GHz Octa-Core
Revvl2+.png
Galaxy+A6.png

Samsung Galaxy A6

  • 16MP Performance Camera & 16MP Selfie Camera
  • 5.61" Super AMOLED Infinity Display
  • Expandable Memory up to 400GB
  • 600 Mhz band support
  • 1.6GHz Octa-Core Exynos processor

Samsung Galaxy Tab S4

  • 13MP Rear-Facing and 8MP Front-Facing Cameras
  • Fast Charging
  • Far Field Mic
  • S Pen
  • Expandable Memory up to 400GB
Samsung_Galaxy_Tab_S4_Black_Front-Left_Pen_Alt_CMYK_result.jpg

 

Get Your Holiday On!

 

If you're thinking that one of these new devices would be the perfect fit for that checklist you're making, then don't waste a minute! You can order any of these devices (or whatever else strikes your fancy) through MyT-Mobile, the T-Mobile App, with our Care team by dialing 611, or at a T-Mobile store near you.

 

For those of you who pride yourselves on chasing a deal, Magenta Friday might just be the perfect thing for you. Check out the Magenta Friday breakdown in our T-Mobile Newsroom, and follow up for specifics here in our Deals space on Support or on the designated Magenta Friday page.

 

Share Your Plans

Whether you're planning on some tech shopping or not, we're wishing you a happy start to the season!


We'd love to hear about the deals you're chasing on Magenta Friday or Black Friday, your plans for Small Business Saturday, Cyber Monday, Giving Tuesday -- or all of the above -- in our T-Mobile Support Community!

We're always excited to offer the latest and greatest, so T-Mobile is stoked to offer the new iPad Pro. With all-screen design and next-generation performance, this is the most advanced and powerful iPad ever.

 

NewiPadPro.jpgThe New iPad Pro

T-Mobile will be launching the 64GB and 256GB versions, and are available in stores and online now! The new iPad Pros are available with 11-inch or 12.9-inch Liquid Retina display and feature stunning color accuracy. Thanks to the new A12X Bionic processor, these iPad Pros can get the job done fast!

 

Don't let the sleek design fool you -- though these devices weigh barely a pound, they're no lightweights. With a full charge, they've got up to 10 hours of battery life to keep you going all day. Face ID gives the iPad Pro secure facial authentication, and with USB-C support, you'll be able to charge a second device right from your iPad.

 

Learn More

We've got all of the specs you're dying to see outlined here on our Support site. Learn more about the iPad Pro (11-inch) or the iPad Pro 12.9-inch (3rd gen), and pick the one that's right for your holiday shopping list now!

 

Get Yours

Ready to get yours? Visit a retail store, open your T-Mobile app, or head on over to T-Mobile.com and treat yourself to an advanced tech powerhouse iPad Pro 11 inch or iPad Pro 12.9 inch today.

 

For more information on iPad, please visit: www.apple.com/ipad

For more details visit: https://www.t-mobile.com.

tmo_marissa

A Hero's Story

Posted by tmo_marissa Nov 9, 2018

Systems engineer Otto Chan-Arias went from being a standout in the Air Force to a standout at T-Mobile – a road map to success he’d like to share with veterans everywhere. You can read his full story on our T-Mobile Newsroom, just in time for Veteran's Day.

 

A Hero's Story

OttoMarchTO.jpg"I want to be a point of contact for any veteran who wants to come to work for T-Mobile," says Otto Chan-Arias. The former airman's open-door policy to military personnel supports that of the company, which is dedicated to hiring 10,000 more veterans and military spouses by 2023. Born in Costa Rica and raised in Washington state, Otto eventually found his way from the Air Force to working as a Senior Unix Systems and Design Engineer at T-Mobile.

 

Read a small sample of his story below and visit our Newsroom to read the full interview, where he takes us from his experience on the battlefield to resetting his civilian career with the help of company benefits – and share how he plans to pay it forward to help others making similar job and life transitions post-service.

 

What led you to the Air Force initially?

I just always wanted to serve something larger than myself. I wanted to be like my Dad, who served in the Army. He wanted me to join the Air Force, because he liked its reputation within the military branches. So in 2007, at age 19, I did. It was one of the best decisions I ever made.

 

What was your active duty experience like?

My training was full of childhood dreams come true. In jump school, I got to freefall parachute from airplanes. Air assault school included repelling from helicopters. Sniper training, close-quarter combat training and so much else showed me the full capability of our military. I also got to travel to various countries, including humanitarian missions to help those in need during natural disasters, and see and interact with so many different cultures around the world, which was awesome. Ultimately, while serving in Afghanistan as a close precision engagement team leader, my unit got hit by an IED (improvised explosive device) where I suffered a TBI (traumatic brain injury). I received an honorable discharge, and was awarded a Purple Heart for wounds received in action.

 

What does Veterans Day mean to you?

Veterans Day is a time to celebrate the people who have sacrificed. My Dad, he got shot three times in Vietnam, so anytime Veterans Day rolls around, I call him and we talk. To me that's special. It's one day of the year set aside for Veterans to be recognized as heroes. It means the world to me. T-Mobile sponsors the Veterans Day Parade in New York every year – I marched in it last year. It's just awesome.

 

Read Otto's full interview here!

 

Donate & Educate

We stand ready to support our military and veterans. Two veteran organizations that T-Mobile supports are FourBlock, which focuses on creating courses to help veterans transition from service to the civilian workforce, and relief organization Team Rubicon, which offers veterans a chance to extend their service by directly helping those impacted by natural disasters.. In partnership with T-Mobile and Columbia University, FourBlock announced it will make FourBlock Online, an online career transition course specifically designed for veterans and the entire military community, available for free starting November 14, 2018.

And, through MLB military initiatives Hats off for Heroes and Home Runs for Hurricane Recovery, T-Mobile has raised and donated more than $5.1 million towards Team Rubicon’s hurricane relief efforts.

 

Veteran's Day Events

To join us in celebrating the men and women and their families who have served for our country, you can tune in to The Tonight Show Starring Jimmy Fallon on Nov. 9 for a Veteran’s Day special or the iHeartCountry ‘One Night For Our Military’ concert featuring Brantley Gilbert and Eli Young Band (streaming at 7 pm PT on Nov. 11 at iHeartRadio.com/military), both sponsored by T-Mobile.

Hey, T-Mobile Community! It's National Jersey Friday, and we want to see your team spirit!

 

jersey.jpgDo you have a sacred jersey that you only wear on game day and refuse to wash all season because it's bad luck? Did you drop a cool $100 on a super official league jersey that you’re scared to wash because you don't want to ruin it? If so, y'all should really wash your clothes, ‘cause the stink factor at this point in the season is probably reaching critical levels.

 

Anyway, if you own a jersey, we have a contest for you! Show us how you celebrate game day (or any day) by putting on your favorite jersey and taking a picture. It doesn't actually have to be a football jersey -- we'd love to see you rep the t-ball team you coach or the soccer team you root for, or just show your pride in any jersey you own!

 

You can take a selfie or have a friend help with that perfect posed shot. Post your picture below for a chance to win a T-Mobile jersey or a T-Mobile backpack so you can show off your team pride and your #TeamMagenta pride!

 

The Contest

Starting this afternoon, 11/2/2018, through 11/18/2018, we want you to put on your jerseys, snap a pic, and share with us here. Once the deadline for entries closes, our T-Mobile Support Community staff will select three winners – a first place prize winner and two runners up. We’ll be judging entries based on creativity, commitment to your theme/team, and how much you can integrate that sweet jersey into your shot. Don't be afraid to get crazy (but stay safe).

 

If you’re the lucky first place winner, you’ll get your choice of either our Home Run Jersey or our Cycling Jersey, both highly fashionable and hand woven with Luck Silk from the rare Silkworm of Good Fortune. Wearing this jersey under your team's jersey increases your team’s shot at winning by 0.0021%, which is all you really need sometimes! *  Also, sorry, there’s no such thing as the Silkworm of Good Fortune, and these jerseys are more than likely just a poly blend. They’re still stylish, though!

 

If you’re one of the two runner ups, we’ll send you a super awesome T-Mobile Backpack, which you can wear on top of your jersey (over your shoulders, specifically), to increase your team’s shot at winning by 0.0019%! *

 

How to Play:

  1. Wash your jersey (optional).
  2. Put on your favorite jersey (head first or arms first, no judgement here!).
  3. Take a picture of yourself wearing the jersey or have a friend take a picture of you in your jersey -- maybe while you’re yelling at the TV as though the coaches can hear you.
  4. Post your picture as a reply on the official contest thread.

 

Rules:

  1. Photos must be posted between 11/2/2018 at 3:00 PM ET and 11:59 PM ET 11/18/2018 to qualify.
  2. Keep the photos family friendly, for the love of pigskin!
  3. You have to be at least 18 years old to participate.
  4. Full contest rules can be found here.

 

 

*These statistics are not promises, and data has not been analyzed by any statistician. In fact, no data has been collected. Sorry, guys! FWIW, we’ll root for your teams!

Everyone knows we're fans of disruption over here at #TeamMagenta, but when something's cool – we stick with it. That's why we'll be back as sponsors for the fourth consecutive year at BlizzCon!

 

BlizzCon LogoBlizzCon is one of the most anticipated gaming events on the planet, especially for fans of Blizzard Entertainment's game titles like World of Warcraft and Overwatch. On Friday, November 2nd and Saturday, November 3rd, BlizzCon will host a payload of esports championships in Anaheim, CA.

 

T-Mobile is also sponsoring the highpoint of BlizzCon: the Overwatch World Cup Finals. The top 8 national teams remaining from the summer group stages – including Team USA, with T-Mobile donned on their uniforms and even more support from #TeamMagenta - will battle it out in a single-elimination tournament to crown a world champion.

 

T-Mobile Official Sponsors of the Overwatch World Cup

At BlizzCon we'll have a Magenta VIP seating section for T-Mobile customers in the Overwatch Arena as well as and an Un-carrier Lounge where fans can watch all 5 BlizzCon livestreams, meet Team USA, take their shot (of the photo variety) with the MVP trophy and create a custom poster to rep their favorite team. To make sure everyone can stay connected with all the BlizzCon action, we're stationing charging lockers throughout the event and providing complimentary Wi-Fi at the convention.

 

Those who can't make it to Anaheim can catch the action on Twitch, MLG.tv and BlizzCon Virtual Ticket (PPV). And everyone – no matter where you are - can vote for the Overwatch World Cup MVP, presented by T-Mobile, on Twitter using #TMobileMVP and your choice's gamer tag. With almost 70K fan votes last year, we're hoping this year's MVP vote is even more successful than a perfectly timed Gravity bomb/Dragonstrike wombo combo!

 

For Overwatch players, any gamer, or fan -- every second counts, so they deserve a network that can keep up. That's why we hope they'll choose to dominate the game with America's Fastest Unlimited Network for 19 quarters running based on real customer data. To read more about T-Mobile and our esports initiatives, check out what we helped craft for the first ever Overwatch League Grand Finals this summer, and to learn more about T-Mobile and esports, and read a few modest mobile gaming tips, check out Up Up Down Down Left Right Left Right B A Start!

T-Mobile Team USA

 

Un-carrier customers: This one(plus) is for you … and only you. The OnePlus 6T is launching exclusively at T-Mobile – a first in the US – on November 1! OnePlus’ much-loved smartphones have never been offered by a US wireless provider, but there's plenty of demand. The OnePlus 6T is a flagship phone minus the flagship price, and it lights up ALL the advanced capabilities of T-Mobile’s LTE network, the nation’s fastest.

 

In front of a sold-out crowd of more than 2,000 OnePlus enthusiasts in New York City, T-Mobile and global flagship device leader OnePlus announced that the OnePlus 6T is coming exclusively to the Un-carrier, making T-Mobile the first and only wireless provider in the United States to offer a OnePlus device -- ever! To celebrate, Un-carrier customers can snap one up earlier than anyone else exclusively at the T-Mobile Times Square store starting today – and that's the only place in the world to get the OnePlus 6T for 3 days! Then, starting November 1, the OnePlus 6T goes on sale nationwide in T-Mobile stores and on T-Mobile.com.

 

OnePlus has gained global fame delivering superphones packed with flagship specs at a fraction of the flagship price. The OnePlus 6T is no exception. With top-of-the-line specs, the new OnePlus 6T superphone and lights up every speed-boosting advanced LTE technology on T-Mobile's network (4x4 MIMO, carrier aggregation, 256 QAM, LAA and more). The OnePlus 6T is also the 21st device to light up the Un-carrier's new Extended Range LTE (600 MHz). It's a match made in (speedy) heaven.

 

"We've seen real demand for OnePlus smartphones at T-Mobile. Nearly 200,000 customers have already brought theirs to the Un-carrier – paying full price up front – before we even started carrying them. Wow! So, we did what we always do: listened and delivered by bringing the OnePlus 6T exclusively to our customers," said John Legere, CEO of T-Mobile. "The OnePlus 6T and T-Mobile's LTE network were made for each other – blazing speeds, incredible value and a great customer experience!"

 

"T-Mobile is the perfect wireless partner for us in the US," said Pete Lau, CEO of OnePlus. "The OnePlus 6T clocks some serious speed, and we wanted our customers to unleash it on the fastest network in the nation."

 

OnePlus+6Ttransparent.png

This device is for anyone who refuses to settle for anything but flagship specs but doesn’t want to fork over an entire paycheck to get it. Check out some of the incredible highlights!

 

  • 6.41” FHD+ AMOLED Display
  • 20MP + 16MP dual rear-facing camera and 16MP front-facing cameras
  • 600 Mhz enabled, providing expanded coverage
  • Snapdragon 845 Processor
  • 8 GB RAM, 128 GB ROM
  • 3700 mAh battery
  • Android 9.0 (Pie)
  • FOD (Fingerprint on display)

 

The OnePlus 6T will be available nationwide through T-Mobile stores and on T-Mobile.com starting November 1 at 6:00 am ET.

 

Read the full OnePlus announcement in our T-Mobile Newsroom, and for even more info, visit https://www.t-mobile.com/oneplus. Check out T-Mobile's @AskDes's OnePlus 6T unboxing here. To catch up on the action from this morning's OnePlus launch event in New York City – click here!

 

 

 

 

 

tmo_marissa

Hurricane Michael Updates

Posted by tmo_marissa Oct 15, 2018

Hurricane Michael crashed ashore in the Florida panhandle as an unprecedented Category 4 hurricane last week, the third most powerful storm to make landfall on the continental U.S.

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Hurricane Michael’s impact came into full view last Thursday when T-Mobile techs could access and assess areas of impact. It’s clear the damage to some of the communities will take some time to repair. Our top priority is doing what we can to get our customers back up and running as soon as possible. We will also continue to evaluate how we can support our customers, employees and these communities in recovery efforts.

 

 

NETWORK UPDATES (10/22)

 

All sites in affected areas are operational and service in Bay and Gulf counties (Florida) has been restored.

 

 

CUSTOMER SUPPORT (10/24)

 

T-Mobile is offering free service through the end of the month (including features and applicable late fees, sim starter kits, and device replacement fees) for postpaid, Magenta Prepaid, and Metro customers in areas with continued network impact. The credit does not apply to device charges, down payments, deposits, and insurance features. Postpaid and Metro customers will receive the free service via bill credit, and T-Mobile prepaid customers will have their renew date extended.

 

Zip codes included are:

Gulf County: 32456, 32465, 32457

Bay County: 32401, 32403, 32404, 32405, 32407, 32408, 32409, 32413, 32428, 32437, 32438, 32444, 32456, 32462, 32466, 32402, 32406, 32410, 32411, 32412, 32417

 

Additionally, through the end of October, we are:

  • Suspending collections for impacted customers
  • Waiving fees for customers who choose to come to T-Mobile (we don’t charge fees for customers who choose to leave)
  • Waiving device replacement fees

 

 

COMMUNITY SUPPORT (10/29)

 

T-Mobile support trucks are located around the Panama City area to offer customers phones, accessories and other supplies. On October 29th from 10am to 4pm EST, trucks are located at:

  • Panama City Mall 2150 Martin Luther King Jr. Blvd., Panama City, FL 32405
  • Wal-Mart 10270 Front Beach Road Panama City Beach 32407
  • Wal-Mart Supercenter 725 N Tyndall Pkwy, Callaway FL 32404
  • Wal-Mart Supercenter 513 W. 23rd St., Panama City FL 32405

 

Cell On Wheels (COWs) are stationed in Panama City, Mexico Beach, Marianna, and Blountstown. Portable generators, Cells on Light Trucks (CoLTS), fuel trucks and other vehicles are also in locations such as hospitals, shelters, etc.

 

T-Mobile is also offering ‘Text to Give’ to help those affected by Hurricane Michael:

  • To donate $10 to the Volunteer Florida Foundation and support their Florida Disaster Relief Fund for Hurricane Michael relief efforts, text DISASTER to 20222.*

  • To donate $25 to Volunteer Florida Foundation and support their Florida Disaster Relief Fund for Hurricane Michael relief efforts, text DISASTER25 to 20222.*
  • To donate $10 to the American Red Cross and support Hurricane Michael relief efforts text MICHAEL to 90999.*

    *Any donations will be charged to your next carrier bill. Message & data rates may apply. More information can be found at www.mobilegiving.org/terms-and-conditions/

 

Lastly, T-Mobile is also once again supporting military veteran-led Team Rubicon's hurricane recovery efforts, including those for Hurricane Michael, this MLB Postseason, by pledging $5,000 per home run plus $1 per Twitter or Instagram post using #HR4HR. Everyone - T-Mobile customer or not - can pitch in by posting on Twitter and Instagram.

 

Read T-Mobile CTO Neville Ray's blog about the Florida Panhandle Recovery here: T-Mobile is Helping the Florida Panhandle Rebuild … Stronger, Better, and find safety tips and more information on how T-Mobile prepares for storms and hurricanes here: T-Mobile preps for hurricane season.

 

For the latest information on the storms, visit the NHC website here.

For Apple fans, September's the most wonderful time of the year -- and the Apple hype express is not showing any signs of slowing down!

 

With the announcement of three new iPhones and an all-new Apple Watch, you'll be hard-pressed not to toss aside trade-in your old device and upgrade to one of these bad mama jamas. These new devices are a beautiful mix of technology, design, and innovation that only Apple could pull off. What better network to pair them with than T-Mobile? Since each of these new iPhones supports 600MHz, you're going to be able to stay connected in more areas than ever! ATTN software nerds: all three new iPhones will launch with iOS 12 straight out of the box, so get excited, and read on for more!

 

iPhone XR

Coming 10/26, the iPhone XR, will be rocking an all-new 6.1-inch Liquid Retina display. This device features the awesome front facing TrueDepth camera (and super-fast, highly-accurate Face ID) offered by the iPhone XS and XS Max, and the iPhone XR is available in six different colors! Yellow iPhone!? Whaaaaat?

 

Pre-orders for the iPhone XR start 10/19 with the official launch date of 10/26. Let us know you are interested in getting the phone by pre-registering and we will let you know as soon as pre-orders are live.

 

iPhone XS and iPhone XS Max

The first two phones Apple launched this year were the iPhone XS and iPhone XS Max. If you were a fan of that sweet, sweet OLED display on last year's iPhone X, these two devices will not let you down. In fact, if you're a "bigger is better" kind of person, the iPhone XS Max has you covered with the biggest screen on an iPhone ever; a 6.5-inch edge to edge Super Retina display.

 

The XS and the XS Max have officially launched, so you can order now!

 

Apple Watch Series 4

Apple is taking things up a notch with the world's most popular smartwatch: their newly redesigned Series 4's displays are over 30% larger than the previous series. You'll be able to take your health care seriously with the Series 4, with 3 new heart features -- low heart rate detection, heart rhythm, and built-in ECG! The new Series 4 also has fall detection that may alert emergency services automatically if you take a nasty spill.

 

These devices are packed with some of the most advanced hardware and software to date! Check out some of the key features:

 

apple-iphone-xs-max.png

Apple iPhone XS and XS Max

  • 5.8-inch Super Retina display (OLED) with HDR - XS
  • 6.5-inch Super Retina display (OLED) with HDR - XS Max
  • IP68 dust and water resistant (maximum depth of 2 meters up to 30 minutes)
  • 12MP dual cameras with dual OIS and 7MP TrueDepth front camera—Portrait mode, Portrait Lighting, Depth Control, and Smart HDR
  • Face ID for secure authentication and Apple Pay
  • A12 Bionic with next-generation Neural Engine
  • Wireless charging—works with Qi chargers
  • iOS 12 with Memoji, Screen Time, Siri Shortcuts, and Group FaceTime
apple-iphone-xr-3up.png

Apple iPhone XR

  • 6.1-inch Liquid Retina display (LCD)
  • IP67 water and dust resistant (maximum depth of 1 meter up to 30 minutes)
  • 12MP camera with OIS and 7MP TrueDepth front camera—Portrait mode, Portrait Lighting, Depth Control, and Smart HDR
  • Face ID for secure authentication and Apple Pay
  • A12 Bionic with next-generation Neural Engine
  • Wireless charging - works with Qi chargers
  • iOS 12 with Memoji, Screen Time, Siri Shortcuts, and Group FaceTime
apple-watch-series-4-hero.png

Apple Watch Series 4

  • GPS
  • Over 30% larger display
  • Electrical and optical heart sensors
  • Digital Crown with haptic feedback
  • 50% louder speaker
  • S4 SiP with faster 64-bit dual-core processor
  • Improved accelerometer and gyroscope for fall detection
  • Swimproof
  • watchOS 5
  • Aluminum case

 

Get yours

Now that you're all hyped up for the new devices, you probably want to know how you can get your hands on them! The iPhone XS and XS Max, along with the Apple Watch Series 4, have officially launched as of September 21st.

 

The iPhone XR pre-orders start October 19th. You can place your order in a multitude of ways: through T-Mobile app, on T-Mobile.com, in-store, or by calling your lovely Team of Experts over the phone. If you already ordered a new iPhone, we have some pretty awesome offers-- check out the details to see if it's a good fit for you!

 

Looking for a few more details? Look no further! We've got resources available below, with updates to come as details are filled in!

Just in time for the first games, T-Mobile announced its revival of #HR4HR (Home Runs for Hurricane Recovery) for the 2018 Major League Baseball (MLB) Postseason.

 

T-Mobile is stepping up to the plate by donating $5,000 for every Postseason home run to support hurricane recovery efforts by military veteran-led Team Rubicon. Plus, starting today everyone – T-Mobile customer or not – can make an impact by simply posting with #HR4HR on Instagram or Twitter. For every post, tweet or retweet using #HR4HR through the conclusion of the World Series, T-Mobile will donate $1 to Team Rubicon – adding to the millions already raised!

 

HR4HR

Following the devastation of hurricanes Maria, Harvey and Irma last year, T-Mobile raised over $4 million to support Team Rubicon and their disaster relief efforts. The Un-carrier started with #HR4HR during the 2017 MLB Postseason, raising $2.78 million thanks to the generosity of fans across the nation. This year, the Un-carrier reaffirmed its dedication to U.S. military and veterans during MLB All-Star Week and the T-Mobile Home Run Derby with #HatsOff4Heroes. Now, the Un-carrier is back at bat to make an even greater difference in the wake of Hurricane Florence.

 

"Over the past year, MLB fans hit it out of the park by helping raise more than $4 million for Team Rubicon. And in the wake of Hurricane Florence, there is simply no better time than now to stand as one," said John Legere, CEO of T-Mobile. "That's why we're kicking donation efforts into high-gear and calling on all fans to join us again by making an even greater impact during Postseason. We won't stop serving!"

 

T-Mobile is once again partnering with fellow changemaker Team Rubicon, a non-profit organization that offers military veterans a chance to extend their service by directly helping those impacted by natural disasters. According to Team Rubicon, T-Mobile's #HR4HR support helped the non-profit launch 67 operations and deploy more than 2,000 volunteers - the majority of them military veterans.

 

In the wake of Hurricane Harvey, Team Rubicon volunteers helped muck-out flooded homes, remove downed trees and debris, and support recovery efforts in southeast Texas. Their efforts saved the affected families and communities $3.3 million in labor costs! And in Puerto Rico, Team Rubicon has rebuilt 308 roofs to date, benefitting 895 Puerto Rican residents, and is now launching a home rebuilding operation in Florida, where they will rebuild 30 homes impacted by Hurricane Irma over the next year.

 

T-Mobile and Team Rubicon

In September, T-Mobile employees joined forces with Team Rubicon volunteers to rebuild damaged homes in Texas.

 

"T-Mobile's support of our mission has been critical to Team Rubicon's growth and impact over the past year," said Jake Wood, CEO of Team Rubicon. "Their contributions supported our initial Hurricane Harvey response efforts, and helped us make a long-term commitment to rebuild 100 storm-damaged homes in the Houston area. We couldn't be more grateful to T-Mobile for their partnership and their support of the broader veteran community."

 

The Un-carrier is also continuing its support of 'Text to Give,' enabling customers to donate directly to help those impacted by Hurricane Florence. T-Mobile customers can send a text and their donations will appear on their next month's bill:

  • Text FLORENCE to 90999 to donate $10 to the American Red Cross
  • Text FLORENCE to 501501 to donate $10 to United Way South Carolina
  • Text HURRICANE to 20222 to donate $25 to Save the Children

 

To see more images from last year's recovery partnership with Team Rubicon (and read more Un-carrier updates) check out our Newsroom release.

As the Un-carrier, we're fans of firsts. We’re stoked to announce an unprecedented partnership between T-Mobile and The Tonight Show Starring Jimmy Fallon, and a first for late night television -- a fan event and show airing from Central Park.

TonightShow.jpg

 

Get ready! On September 13th, camera crews in NYC's iconic Central Park will be filming something way cooler than a rom-com: The Tonight Show Starring Jimmy Fallon from Central Park, Presented by T-Mobile. We’re packing up the 30 Rock studio to bring fans and T-Mobile customers a special, first-ever episode in Central Park with creative content, celebrity guests, and of course, plenty of magenta.

 

“I love shaking things up…whether that’s disrupting the status quo in wireless or bringing the iconic Tonight Show to Central Park for the very first time,” said John Legere, CEO, T-Mobile. “This is what the Un-carrier does – we go big! And we won’t stop.”

 

“This collaboration represents the ultimate partnership through massive content collaboration and influencer talent, combining a cutting-edge, disruptor brand like T-Mobile with two of the most iconic names in late-night, Jimmy Fallon and ‘The Tonight Show,’” said Linda Yaccarino, Chairman, Advertising and Client Partnerships, NBCUniversal. “We’re bringing T-Mobile customers and our audiences at home the unrivalled experience that only the scale of NBCUniversal can offer by tapping into the comedic genius of Jimmy Fallon.”

 

Later this year, T-Mobile will also be part of The Tonight Show Starring Jimmy Fallon’s special Veteran’s Day episode, and we’re amped to take our commitment to military support to late night television. Since we love thanking so much, we thought we'd close by taking a stab at our own #TeamMagenta version of Jimmy's famous Thank You Notes.

 

  • Thank You, #T-MobileTuesdays for giving us something to look forward to on "second Monday" besides tacos.
  • Thank You, Dumb and Dumber for making it so easy to be the Un-carrier by carrier-ing so well.
  • Thank You, Un-carrier NEXT for giving our customers all of the good stuff about rockstar status without making them play dive bars for ten years.
  • Thank You, Slow Cookers for being the hipster, analog version of a microwave (and making sure our CEO has something to do on a Sunday).
  • Thank You, Smartphones for connecting us... but also making it socially acceptable for introverts to ignore everyone in public spaces.
  • Thank You, Team of Experts for revolutionizing Care, and securing a win for humans in the age of automation!
  • Thank You, Android Updates for giving us a great excuse to break our diets once a year (that pack of Oreos was delicious).
  • Thank You, Hashtags for giving thumbs everywhere a break. #WhoNeedsSpaces
  • Thank You, T-Mobile for keeping the makers of magenta bowties for pets in business (and making that business adorable).

We won’t stop innovating – or improving! Our teams have been hard at work on a revamped DIGITS app and we're stoked to release it to the world starting this week.

 

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What's new about 2.0? 

DIGITS, an exclusive service from T-Mobile that breaks the "one phone, one number" barrier, still works in two main ways. You can use DIGITS to take and place calls and send and receive messages from your number across multiple devices, or to put multiple numbers on one device.

 

DIGITS was a groundbreaking build with good bones -- and now it's renovation time. We listened to our customers, and the updated DIGITS App is set-up friendly, more stable, more secure, and more intuitive than ever before.

 

The updates to WebDIGITS and the DIGITS App for Android are already rolling out, with the DIGITS App for iOS update to follow very soon. If you’re wondering what’s in store, read on for answers.

 

Q: Why is there a DIGITS update?

A: We’re constantly working to improve app performance with periodic app updates, and with this release you will also notice we’ve added 2- factor authentication in the login process to enhance information security.

 

Q: Why does the app look different?

A: Most customers use the DIGITS app like a messaging and calling tool for their many numbers. So, we made the experience cleaner and more intuitive by designing the UI around principles used within iOS and Android apps, for our respective DIGITS app versions. For example, iOS features a navigation bar on the bottom of the screen, while Android uses a menu in the upper-left.

 

Q: What new features are included in DIGITS?

A: You'll notice new features that like video calling and updates to messaging like typing indicators, read receipts, and more, for compatible contacts and groups.

 

Q: Do I still have to use MyDIGITS to manage my lines?

A: Yes, you'll still have to log into MyDIGITS to grant yourself access to other lines on your account, including DIGITS Talk & Text lines. If you aren't the account owner, you will need that person to log into MyDIGITS to grant access to the email address you use for your T-Mobile ID.

 

Q: Why is 2-factor authentication mandatory in DIGITS? Can I turn it off?

A: We take security seriously at T-Mobile. Including 2-factor authentication ensures that we can truly validate our customers' identities during sign-in. This cannot be turned off.

 

Q: I like to access DIGITS on my computer. Has that been updated too?

A: Yes, just a little bit. WebDIGITS now has 2-factor authentication. If you want to access DIGITS on your computer (without keeping your phone around), you should update your security questions ASAP in your MyT-Mobile Profile. It will make the sign in process secure but easy!

 

Q: Where can I go if I need help?

A: Check out our updated DIGITS pages on T-Mobile Support for easy how-to steps for setting up the app and getting started.

Don't forget -- you can also ask questions and get help from other DIGITS users like you in the DIGITS section of our T-Mobile Support Community!

 

 

In the decade since the birth of Electric Zoo, "animals" and "zookeepers" alike have watched dance music outgrow the underground, and the festival's hit its stride in pace with this high energy explosion.

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The Big Ten

This year marks the tenth anniversary of Electric Zoo, New York's premier electronic dance music festival. The festival's theme this year is "The Big Ten", and they're throwing down with explosions -- in the form of driving bass lines, light shows, and probably a few actual fireworks -- unlike anything seen before. EZoo lures over 90,000 fans to five stages at Randall's Island Park over Labor Day weekend annually, and T-Mobile is stoked to be heading back for a fifth straight turn as festival sponsors.

 

We know that music connects us all, so we're going all in for EZoo. The "intrepid zookeepers" have spent ten years curating a showcase of the hypnotic, melodic, and hip-shaking stand-outs of EDM, building to this breakdown moment, and the Un-carrier is amped to participate by offering perks for customers and all EDM fans in attendance.

 

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Almost all three nights of the festival are sold out; but we gave fans another chance to snag tickets through an IRL scavenger hunt featuring some of our NYC stores as the X's on the map -- it only took a few hours for fans on social to chase down and claim the elusive event passes.

 

During EZoo weekend -- Friday, August 31st through Sunday, September 2nd, we're inviting everyone to immerse themselves fully in the music and unique EZoo community and culture. Festival attendees can travel between Manhattan and EZoo on an awesome magenta-wrapped ferry, complete with an on-deck magenta glam station where they can fancy themselves up in full spirit animal regalia. The best place to catch the action is at our premium T-Mobile viewing deck overlooking the main stage, complete with charging stations, another magenta glam station, and a private bar. Make sure you keep an eye out for action shots and video over the weekend by following @TMobile and @ElectricZooNY!

tmo_marissa

Rolling Out 5G, Literally

Posted by tmo_marissa Aug 24, 2018

Revolutionizing wireless isn't just a present day focus -- it demands a dedication to innovation. Our teams have been engineering the future, and now we're giving customers an interactive peek behind the curtain at the latest technology with our new Tech Experience Truck!

 

5GTechTruck.pngWe're bringing the future of wireless to life across the country in a rolling, roaming showroom on wheels, so that as many people as possible can explore these innovative new technologies. The T-Mobile Tech Experience comes from our Launch Pad Lab in Bellevue, called "the heart of our network innovation and cutting-edge technology," by CEO John Legere. "Visitors to the Launch Pad can experience 5G firsthand, and "see the future for themselves," Legere said.

 

The Launch Pad is home base for T-Mobile engineering teams developing and refining next-gen wireless As CTO Neville Ray says, "We already hold the crown for fastest LTE, and today we’re working to build a mobile, nationwide 5G network, all thanks largely to the work being done right here in Bellevue."

 

While the best and brightest minds in wireless perfect tomorrow's network; we're taking the future on tour with our new Tech Truck for those ready to witness the benefits of lower latency, increased capacity, and breakneck speeds through hands-on experience! The Tech Truck may run on diesel, but it's truly fueled by 5G and dreams of a better mobile life. Come see how connected drones can play a crucial role in emergencies. Learn how safe, clean, and efficient smart cities are brought to life through interactive displays. Experience Augmented and Virtual Reality (AR & VR) in new ways as they revolutionize the way we communicate.

Since everyone deserves to see what the future of T-Mobile can offer with 5G, we kicked off a nationwide tour at T-Mobile HQ, and now the Tech Truck is headed to Philly!

 

The Tech Experience Truck will be right outside Philadelphia City Hall from Monday, August 27 to Wednesday, August 29 -- the public is invited to check it out and experience the future of wireless at these times and locations:

 

  • 1 South 15th Street, Philadelphia, PA – Tuesday, August 28, 11am-1:30pm
  • 1 South 15th Street, Philadelphia, PA – Wednesday, August 29, 11am-1:30pm

 

We'll be stopping in cities across the country for the next year, showing off high-tech's coolest. Get an idea of what you can expect in the video below, and to see when the truck will hit your town, follow #TMobileTechTruck on social! Read more about the Tech Experience, Launch Pad, and 5G on wheels in our T-Mobile Newsroom!

 

 

 

We're most loved in wireless because we love our customers the most. What's NEXT for the Un-carrier? That love, waiting on the other end of the phone, no bots or bouncing in the way. At the heart of today's announcement is one sentiment: our customers are rock stars.

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Rock Star Treatment, Courtesy of our Rock Star Team (of Experts)

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Our customers are our inspiration, and our customer obsession is our secret weapon. With today's Un-carrier NEXT announcement, we're placing that customer obsession in the spotlight, center stage, and cutting the mic on old, broken customer service.

 

Real customer service takes real people, and rock star customers deserve not only the best people (spoiler alert: we've got 'em), but their very own entourage. With T-Mobile's Team of Experts (TEX) -- launched nationwide for our postpaid wireless customers today and being rolled out to every business and public-sector customer, too -- when you call or message us you'll get a tight-knit team dedicated to you and others in your community. You can even see a photo of your Team of Experts in the T-Mobile App on iOS and Android!

 

As you're saying hello to TEX, here's a short list of the things you can say goodbye to:

 

  • We're powering down the robots – You’ll never be forced to talk to a robot, IVR (Interactive Voice Response) or machine again! When you call or message, you’re routed straight to your Team of Experts, or you can tell your team when to call you.
  • So long, call center runaround – Just when you think you've completed the quest to get a person, you start your mission for the right department. Now, the finish line is the starting gate. With Team of Experts, you’ve got people dedicated to you and your happiness, highly trained to handle a wide range of topics, sometimes working with specialists including local retail and engineering to solve even the most complex issues.
  • No more being told when and how you can get help – Who's the boss here, anyway? Team of Experts is on your terms -- call in or schedule a call-back, and soon, just ask Alexa or Google to have your Team of Experts call you. Plus, the Un-carrier has launched asynchronous messaging in the T-Mobile App and iMessage. Message your Team with an issue, and we’ll get right to work on it -- but you don’t have to wait. Come back when it works for you.

 

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Rule the Setlist, Walk the Magenta Carpet

Our customers should feel like the VIPs that they are wherever they go, so Un-carrier NEXT doesn't stop with the rock star treatment you'll get from our Team of Experts. We're here to connect people -- and that's exactly what music does. So we also announced upgraded music experiences for Un-carrier customers.

 

Through a new partnership with Pandora, the #1 music streaming service in the U.S., T-Mobile customers now get exclusive access to a free Pandora Plus subscription all year long. Pandora pioneered music streaming, and we love an innovator. With Pandora Plus, T-Mobile customers will get higher quality audio, unlimited skips, replays, personalized stations, offline listening -- and no ads -- just for being magenta. Customers can snag a code to unlock their free Pandora Plus subscription in the T-Mobile Tuesdays app for iOS and Android on August 28th, so mark your calendars!

 

Look forward to more opportunities for VIP treatment when some of your favorite artists come to town, thanks to an exclusive multi-year partnership with Live Nation, the world’s largest live entertainment company. Starting August 21st, Un-carrier customers will experience rock star status at Live Nation amphitheater and arena concerts, including access to last-minute reserve seats in sold-out sections and discounted tickets. Starting next year, your T-Mobile phone will unlock more exclusive benefits just for T-Mobile customers!

 

Learn More

As always, we've got the news you need in our T-Mobile Newsroom. You can also read more about taking advantage of the Un-carrier NEXT Pandora and LiveNation offers here. Find more details about TEX here, or watch below for an Un-carrier NEXT message from our your Team of Experts.

 

 

 

Great news for loyal Note users and newbies to the series: the next big device in Samsung’s line-up is here. The much-awaited Samsung Galaxy Note9 brings all the amazing bells and whistles of its predecessors, plus improvements and additions that promise tech that keeps up with your life. If you’re looking for something a little smaller, Samsung’s got you covered – stay connected from your wrist with the new Samsung Galaxy Watch.

 

The Note goes BIG

It’s a great day for tech fans looking for some “bigger = better” flash! The 6.4’’ Infinity display on the Samsung Galaxy Note9 is the largest screen of any Samsung device to date. The Note9 is packing a lot of power behind this big, beautiful screen. With a powerful Qualcomm Snapdragon 845 processor under the hood and 6GB RAM/128 GB ROM and a 4000 mAh battery to keep it all going, the Note9 offers some of the latest hardware, and the largest battery and base memory yet.

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Samsung’s going also going bigger with sweet new features. The S Pen recharges in less than a minute! Use your imagination (can we call it emojination?) to create unique emoji with the Smart Camera’s new personal features, backgrounds, and stickers.

 

Key features

  • Android 8.X Oreo
  • Qualcomm Snapdragon 845 Processor
  • 4000 mAh batter (21% larger than Note8)
  • 12MP RF/ 8MP FF camera
  • 6.4” Infinity Display
  • Bixby 2.0

 

“Watch” and learn

The new Samsung Galaxy Watch is more than just a run-of-the-mill time teller. Slick new designs and enhancements with health features are just a few things that make this Gear stand out as the all-new addition to the watch series.

 

The latest in Samsung’s watch series brings innovation wrapped in sleek new design. The awesome 472 mAh battery on the larger model gives you longer battery life than its predecessor! The battery and Exynos 9110 processor are built into a bold and stylish new design with integrated wireless charging. Durability improvements ensure the watch can keep up with you; even swimming laps. Health gurus can use enhanced health tracking tools like stress management, sleep tracking, and a more accurate heart rate monitor to aid in self-care.

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The larger watch is available with a silver bezel and black base. The smaller (but equally awesome) watch is available in Midnight Black and the gorgeous Rose Gold.

 

Key Features

    • Large watch: 1.81” screen / Small watch: 1.69” screen
    • 1.5GB RAM/4GB ROM
    • OS/Processor: Tizen/Exynos 9110
    • Wireless Charging
    • Long-lasting battery (Large watch)
    • Swim-ready 5ATM IP Rating (per ISO standard)

 

Get yours!

The Samsung Galaxy Note9 will be available through all channels on August 24th in Ocean Blue and Lavender Purple. Pre-orders start at 9:01 PM PT on August 9th, so stake your claim by pre-ordering here. You can also use our T-Mobile app, order online, head to participating T-Mobile stores, or contact us to place your order. Make sure to visit our Official Samsung Galaxy Note9 Pre-order Discussion Thread once your order's placed to chat with fellow Note-fans!

 

If you’re ready to stop watching and start enjoying a Samsung Galaxy Watch of your own, you’re in luck. These remarkable watches are available for pre-registration now at the same designated Samsung page on T-Mobile com, so sign up ASAP to make sure you’re in the loop when they launch!

 

Looking for more detail before you make the big decision? We've got your back! Find highlights in our Samsung Launch FAQ, and check out all the details in our Samsung Launch Center.

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