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News & Updates

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T-Mobile is providing account support to customers directly affected by the U.S. government shutdown to ensure their wireless service remains available during the closure.


DC At Night

Customers who are Federal government employees and need short-term account assistance can work with T-Mobile Customer Care representatives on solutions tailored to meet their needs, including flexible payment options that allow customers to spread their service payments over time. Payment deferral is also an option. T-Mobile is offering the same support to government account customers.


To discuss how T-Mobile can help, customers who are Federal employees or Federal government account customers need to call T-Mobile Customer Care (611 from a T-Mobile device or 1-877-746-0909 from any phone).


Payment plans are also available for affected T-Mobile for Business customers. Customers can contact their account representative.

BackUpSmall2.jpgThe new year's a fresh page, and if you're planning a lofty self-improvement story for 2019, you're in good company. Many of us will make resolutions this year. We have three hundred and sixty days (plus) to conquer that daunting solo hike, develop a fool-proof savings plan, and overhaul our eating habits -- but why not start small and snag some success up front?


Back Up Your iOS or Android Phone


Get a handle on the promise of the new year ASAP by mastering a little tech maintenance. Watch below as T-Mobile's own Des walks through the painless process of backing up with iOS or Android.


This step by step tutorial might not save pennies for that 2019 nest egg -- but it might help you save your important data in case the new year's got a curve ball in store for your iPhone or Android device. You can also find the step by step back-up guides right here on Support.T-Mobile.com! Read all about backing up with iOS here and find the Android how-to here.



Click here to watch more T-Mobile how to videos with Des!


We've got Netflix and Gogo and Slow-Cooker Sundays ♪
Taxes included and T-Mobile Tuesdays

And our fans will recall
♪ The greatest Experts of All

T-Mobile, the Un-carrier ♫
♫ Just wants to let you know

That we hope your holiday season
Is filled with a magenta glow

For all of these perks and features
♪ JOIN US now and stake your claim

T-Mobile the Un-Carrier
is here to change the wireless game!


Holiday Family

Get help setting up your new favorite toy

Whether your new bundle of electronic joy was delivered by Santa or your sweet local UPS guy, Chad, chances are that you'll need a little help setting up that brand new phone.


Frosty the Snowman will ask you if you're married, but he won't help you move your photos from your old phone to your new one! Bust out the eggnog (just not too much...) and read about all the ways good girls and boys can set up their brand new Android or iPhone.




Island of Misfit Links!


Winter brings a lot of goodness -- friends and family, holidays and celebrations -- but it can also bring tough weather and dangerous storms. Snow, sleet, ice and wind create treacherous conditions that lead to power and network outages.



Rest assured, we’re ready. T-Mobile’s engineers have been actively preparing for winter conditions throughout the season so we can quickly respond to network outages just as soon as it’s safe to do so. Before storms hit, we set up an engineering command center and deploy rapid-response teams to minimize potential interruptions to wireless service. In addition, T-Mobile’s Geo-Redundant Network Operation Centers (NOCs) closely manage network traffic and further coordinate the response. In short – we’ve got you.


Now, want to take steps to get yourself ready? Here are a few tips:


Stay Connected:

  • Keep phones and devices fully charged. There is nothing quite like losing power when your phone is at 4% battery, so make sure to keep your devices full of juice.
  • Have additional chargers and battery back-ups stored at home, work and in your car.Back-up batteries are crucial if power goes out, particularly at home and work. In case you get stranded which traveling, you’ll want to have a charger handy so you can connect with loved ones. If you need to stock up, there are some great options      here.
  • Pre-program important numbers in your phone. In an emergency, you want to have your kids’ school, your boss, local police and fire departments, power company, etc. readily accessible to call.


Be prepared at home in case of power outages or being snowed in:

  • Have flashlights and batteries ready. Make sure they are in working order and easy to find if power goes out at night! Be careful using candles, too!
  • Stock up on non-perishable food and water. If the power goes out, food in your refrigerator can go bad quickly.
  • Keep coolers on hand. In case the power goes out, you may be able to keep refrigerated food longer if you have coolers and ice.


Even with advanced preparation, service interruptions can happen, particularly if there are power outages. If your service is interrupted during a storm, here are some things to keep in mind:

  • Stay safe and calm. Our engineers are aware of outages immediately and will work 24/7 to get service restored as quickly as possible.
  • Hazardous conditions may cause delays. Downed trees, power outages, and other obstacles can hinder restoration efforts. Engineers will make repairs as soon as it’s safe to do so!
  • If you still have power but no mobile service, try Wi-Fi calling, which lets T-Mobile customers with capable devices to text and make and receive calls via a Wi-Fi connection. For Apple phones, go to Settings > Phone > Wi-Fi Calling and for Android phones, go to Settings > More Connection Settings > Wi-Fi Calling


If you still have a connection to the T-Mobile network during and after a storm, here are a few reminders:

  • Send a text instead of calling. Text messages are more likely to get through a wireless network during high-usage periods because they take up fewer network resources.
  • If you need to make a call, consider keeping it short so others can also get through. The number of calls typically spikes during severe weather events, so keeping the lines free for emergency workers and your neighbors would be appreciated!


These reminders were originally posted in our T-Mobile Newsroom -- follow the Newsroom for more important alerts for customers, and stay safe – and warm!

Okay, if you’re like me at all, “megahertz” is a topic that ranks right up there with How to Darn Socks on the “Need To Know” scale. If you can feel your eyes glaze over at the very mention of the word, you’ve probably been wondering, “SO WHAT?”


TowerWell, let me tell you – this is a big deal – like, a T-Rex loose in Seattle sized deal (with all of the excitement but none of the destruction & chaos). Lend me your eyes for a hot minute & I promise, you won’t regret it!


First, let’s catch up on some recent events. Last year in April, T-Mobile made its largest network investment ever, tripling its low-band spectrum holdings by cleaning up at 600 MHz auction. And in early fall of this year, we were able to officially announce this phenomenal improvement in over 2,700 cities, throughout 43 states, including Puerto Rico!


Now for the real meat and potatoes. What does this mean for our amazing customers?


For starters, you’ll be seeing up to 4x stronger service in most buildings – this can include hard to reach places like cement apartments, stucco houses and cinder block shopping centers (aka "the dead zone"). You’ll also enjoy signal capable of travelling twice as far! Pair that with our recently announced Team of Experts, communities of specially trained Experts dedicated to serving your local region anytime you need to call or message in (if you haven’t checked out our app recently – you’re missing out!) and it’s official – we’ve started a movement, thrown down the gauntlet – and dedicated ourselves to providing you, our customer, with a truly Un-carrier experience whether it’s the signal your phone receives, or the service you receive personally.


With just a click of the mouse, you can check to see if your current device (or the new one you’re lusting after) is compatible. One more click, and you can check to see if your hometown is on our list of places already being blasted with that sweet 600MHz Extended Range LTE.

And this really is just the beginning – 5G is on the horizon. Earlier this month we hit a major milestone on the road to 5G, completing the first 5G data transmission on – you guessed it – 600 MHz. Learn more in our T-Mobile Newsroom!


We’ve got you covered & we won’t stop!




Guest Blog

ATTENTION: anyone who wants to help us give for a good cause! T-Mobile's making more than $2M available for customers, fans and employees to donate on November 27th.


656x369_GivingTuesday_112718.png#GivingTuesday the Un-Carrier Way

Tis the season of giving, and T-Mobile wants to help everyone get into the spirit by giving back this Giving Tuesday. To do that, we'll make more than $2 million available to customers, fans and employees who want an opportunity to do some #GivingOnUs.

It’s simple and no strings attached!


On Giving Tuesday, November 27th, here’s how it will work:

  • T-Mobile Customers:Through the T-Mobile Tuesday app, every customer can give 10 meals* (on us!) to Feeding America®. Customers will also get the chance to win the opportunity to have T-Mobile donate up to $25, $100 or even $500 –to their favorite charity.**
  • Everyone: Every time anyone tweets with the #GivingOnUs hashtag, T-Mobile will give 10 meals* to Feeding America. In total, via Twitter and the T-Mobile Tuesday app, up to 10 million meals ($1 million) will be donated to Feeding America!
  • T-Mobile Employees: The T-Mobile Foundation will deposit at least $27 in every T-Mobile employee’s Giving Account, which they can direct to any eligible charity of their choice.


“We love giving back during the holiday season and this Giving Tuesday we want our customers, fans and employees to do their #GivingOnUs!” said John Legere, CEO of T-Mobile. “We’re making it easy. We’re putting more than $2M in their hands and giving them the opportunity to donate to some amazing organizations that will make a huge difference in our communities."


The Un-carrier’s commitment to charitable giving goes far beyond just one day. So far in 2018, T-Mobile has donated more than $8 million and offered more than 34,000 volunteer hours to organizations that support youth, veterans, the environment, disaster recovery, ending hunger in America and more. This doesn’t even include donations to come from our Giving Tuesday campaign this year – which kicks off our busiest giving season of all!


For updates or to learn more about T-Mobile’s charitable giving, visit: https://www.t-mobile.com/responsibility.


*Feeding America Donation: $1 helps provide at least 10 meals secured by Feeding America on behalf of local member food banks.

**Sweepstakes: NO PURCHASE NECESSARY. Open to residents of the 50 U.S., P.R., and D.C. 13+. Enter from 11/27/18 @ 5:00 am ET to 11/28/18 @ 4:59 am ET. Void where prohibited. Sponsored by T-Mobile. For information on how to enter & full rules visit t-mobiletuesdays.com on 11/21. 

'Tis the season for many things: expressing gratitude, sharing time with loved ones, and giving back. For many, it's also when we start doodling wish lists for holiday gifting.


MagentaFriday.jpgRecent Device Releases

Some amazing equipment's been released this year! With greater network compatibility, never-ending improvements to camera technology, battery size, and processor speed, there's a phone out there for everyone. In addition to this year's heavy-hitter flagship releases from Samsung, LG and Apple, T-Mobile also announced a first-ever US partnership to exclusively retail the OnePlus 6T.


In the event that you're looking for a new phone (or tablet!) to take your "Hi, 2019!" selfie with or send out some holiday e-greetings -- or if you're planning to purchase one for someone you love -- we've got a few more options for you to consider, so, take a peek!



T-Mobile REVVL 2

  • Camera: 13MP RFC/8MP FFC
  • Battery: 3,000 mAh
  • OS: Android O
  • Screen: 5.5” HD (1440x720) 18:9 display
  • 2GB RAM, 32GB ROM, expandable to 128GB
  • Security: Face recognition & fingerprint sensor
  • Water/Dust Resistance: IP52
  • Impact/Shock Resistance: IK02
  • Processor: 1.5 GHz Quad-Core

T-Mobile REVVL 2 Plus

  • Camera: 12MP + 2 MP RFC/8MP FFC
  • Battery: 4,000 mAh
  • OS: Android O
  • Screen: 6.0” FHD + (2160x1080) 18:9 display
  • 3GB RAM, 32GB ROM, expandable to 128GB
  • Security: Face recognition & fingerprint sensor
  • Water/Dust Resistance: IP52
  • Impact/Shock Resistance: IK02
  • Processor: 2.5 GHz Octa-Core

Samsung Galaxy A6

  • 16MP Performance Camera & 16MP Selfie Camera
  • 5.61" Super AMOLED Infinity Display
  • Expandable Memory up to 400GB
  • 600 Mhz band support
  • 1.6GHz Octa-Core Exynos processor

Samsung Galaxy Tab S4

  • 13MP Rear-Facing and 8MP Front-Facing Cameras
  • Fast Charging
  • Far Field Mic
  • S Pen
  • Expandable Memory up to 400GB


Get Your Holiday On!


If you're thinking that one of these new devices would be the perfect fit for that checklist you're making, then don't waste a minute! You can order any of these devices (or whatever else strikes your fancy) through MyT-Mobile, the T-Mobile App, with our Care team by dialing 611, or at a T-Mobile store near you.


For those of you who pride yourselves on chasing a deal, Magenta Friday might just be the perfect thing for you. Check out the Magenta Friday breakdown in our T-Mobile Newsroom, and follow up for specifics here in our Deals space on Support or on the designated Magenta Friday page.


Share Your Plans

Whether you're planning on some tech shopping or not, we're wishing you a happy start to the season!

We'd love to hear about the deals you're chasing on Magenta Friday or Black Friday, your plans for Small Business Saturday, Cyber Monday, Giving Tuesday -- or all of the above -- in our T-Mobile Support Community!

We're always excited to offer the latest and greatest, so T-Mobile is stoked to offer the new iPad Pro. With all-screen design and next-generation performance, this is the most advanced and powerful iPad ever.


NewiPadPro.jpgThe New iPad Pro

T-Mobile will be launching the 64GB and 256GB versions, and are available in stores and online now! The new iPad Pros are available with 11-inch or 12.9-inch Liquid Retina display and feature stunning color accuracy. Thanks to the new A12X Bionic processor, these iPad Pros can get the job done fast!


Don't let the sleek design fool you -- though these devices weigh barely a pound, they're no lightweights. With a full charge, they've got up to 10 hours of battery life to keep you going all day. Face ID gives the iPad Pro secure facial authentication, and with USB-C support, you'll be able to charge a second device right from your iPad.


Learn More

We've got all of the specs you're dying to see outlined here on our Support site. Learn more about the iPad Pro (11-inch) or the iPad Pro 12.9-inch (3rd gen), and pick the one that's right for your holiday shopping list now!


Get Yours

Ready to get yours? Visit a retail store, open your T-Mobile app, or head on over to T-Mobile.com and treat yourself to an advanced tech powerhouse iPad Pro 11 inch or iPad Pro 12.9 inch today.


For more information on iPad, please visit: www.apple.com/ipad

For more details visit: https://www.t-mobile.com.


A Hero's Story

Posted by tmo_marissa Nov 9, 2018

Systems engineer Otto Chan-Arias went from being a standout in the Air Force to a standout at T-Mobile – a road map to success he’d like to share with veterans everywhere. You can read his full story on our T-Mobile Newsroom, just in time for Veteran's Day.


A Hero's Story

OttoMarchTO.jpg"I want to be a point of contact for any veteran who wants to come to work for T-Mobile," says Otto Chan-Arias. The former airman's open-door policy to military personnel supports that of the company, which is dedicated to hiring 10,000 more veterans and military spouses by 2023. Born in Costa Rica and raised in Washington state, Otto eventually found his way from the Air Force to working as a Senior Unix Systems and Design Engineer at T-Mobile.


Read a small sample of his story below and visit our Newsroom to read the full interview, where he takes us from his experience on the battlefield to resetting his civilian career with the help of company benefits – and share how he plans to pay it forward to help others making similar job and life transitions post-service.


What led you to the Air Force initially?

I just always wanted to serve something larger than myself. I wanted to be like my Dad, who served in the Army. He wanted me to join the Air Force, because he liked its reputation within the military branches. So in 2007, at age 19, I did. It was one of the best decisions I ever made.


What was your active duty experience like?

My training was full of childhood dreams come true. In jump school, I got to freefall parachute from airplanes. Air assault school included repelling from helicopters. Sniper training, close-quarter combat training and so much else showed me the full capability of our military. I also got to travel to various countries, including humanitarian missions to help those in need during natural disasters, and see and interact with so many different cultures around the world, which was awesome. Ultimately, while serving in Afghanistan as a close precision engagement team leader, my unit got hit by an IED (improvised explosive device) where I suffered a TBI (traumatic brain injury). I received an honorable discharge, and was awarded a Purple Heart for wounds received in action.


What does Veterans Day mean to you?

Veterans Day is a time to celebrate the people who have sacrificed. My Dad, he got shot three times in Vietnam, so anytime Veterans Day rolls around, I call him and we talk. To me that's special. It's one day of the year set aside for Veterans to be recognized as heroes. It means the world to me. T-Mobile sponsors the Veterans Day Parade in New York every year – I marched in it last year. It's just awesome.


Read Otto's full interview here!


Donate & Educate

We stand ready to support our military and veterans. Two veteran organizations that T-Mobile supports are FourBlock, which focuses on creating courses to help veterans transition from service to the civilian workforce, and relief organization Team Rubicon, which offers veterans a chance to extend their service by directly helping those impacted by natural disasters.. In partnership with T-Mobile and Columbia University, FourBlock announced it will make FourBlock Online, an online career transition course specifically designed for veterans and the entire military community, available for free starting November 14, 2018.

And, through MLB military initiatives Hats off for Heroes and Home Runs for Hurricane Recovery, T-Mobile has raised and donated more than $5.1 million towards Team Rubicon’s hurricane relief efforts.


Veteran's Day Events

To join us in celebrating the men and women and their families who have served for our country, you can tune in to The Tonight Show Starring Jimmy Fallon on Nov. 9 for a Veteran’s Day special or the iHeartCountry ‘One Night For Our Military’ concert featuring Brantley Gilbert and Eli Young Band (streaming at 7 pm PT on Nov. 11 at iHeartRadio.com/military), both sponsored by T-Mobile.

Hey, T-Mobile Community! It's National Jersey Friday, and we want to see your team spirit!


jersey.jpgDo you have a sacred jersey that you only wear on game day and refuse to wash all season because it's bad luck? Did you drop a cool $100 on a super official league jersey that you’re scared to wash because you don't want to ruin it? If so, y'all should really wash your clothes, ‘cause the stink factor at this point in the season is probably reaching critical levels.


Anyway, if you own a jersey, we have a contest for you! Show us how you celebrate game day (or any day) by putting on your favorite jersey and taking a picture. It doesn't actually have to be a football jersey -- we'd love to see you rep the t-ball team you coach or the soccer team you root for, or just show your pride in any jersey you own!


You can take a selfie or have a friend help with that perfect posed shot. Post your picture below for a chance to win a T-Mobile jersey or a T-Mobile backpack so you can show off your team pride and your #TeamMagenta pride!


The Contest

Starting this afternoon, 11/2/2018, through 11/18/2018, we want you to put on your jerseys, snap a pic, and share with us here. Once the deadline for entries closes, our T-Mobile Support Community staff will select three winners – a first place prize winner and two runners up. We’ll be judging entries based on creativity, commitment to your theme/team, and how much you can integrate that sweet jersey into your shot. Don't be afraid to get crazy (but stay safe).


If you’re the lucky first place winner, you’ll get your choice of either our Home Run Jersey or our Cycling Jersey, both highly fashionable and hand woven with Luck Silk from the rare Silkworm of Good Fortune. Wearing this jersey under your team's jersey increases your team’s shot at winning by 0.0021%, which is all you really need sometimes! *  Also, sorry, there’s no such thing as the Silkworm of Good Fortune, and these jerseys are more than likely just a poly blend. They’re still stylish, though!


If you’re one of the two runner ups, we’ll send you a super awesome T-Mobile Backpack, which you can wear on top of your jersey (over your shoulders, specifically), to increase your team’s shot at winning by 0.0019%! *


How to Play:

  1. Wash your jersey (optional).
  2. Put on your favorite jersey (head first or arms first, no judgement here!).
  3. Take a picture of yourself wearing the jersey or have a friend take a picture of you in your jersey -- maybe while you’re yelling at the TV as though the coaches can hear you.
  4. Post your picture as a reply on the official contest thread.



  1. Photos must be posted between 11/2/2018 at 3:00 PM ET and 11:59 PM ET 11/18/2018 to qualify.
  2. Keep the photos family friendly, for the love of pigskin!
  3. You have to be at least 18 years old to participate.
  4. Full contest rules can be found here.



*These statistics are not promises, and data has not been analyzed by any statistician. In fact, no data has been collected. Sorry, guys! FWIW, we’ll root for your teams!

Everyone knows we're fans of disruption over here at #TeamMagenta, but when something's cool – we stick with it. That's why we'll be back as sponsors for the fourth consecutive year at BlizzCon!


BlizzCon LogoBlizzCon is one of the most anticipated gaming events on the planet, especially for fans of Blizzard Entertainment's game titles like World of Warcraft and Overwatch. On Friday, November 2nd and Saturday, November 3rd, BlizzCon will host a payload of esports championships in Anaheim, CA.


T-Mobile is also sponsoring the highpoint of BlizzCon: the Overwatch World Cup Finals. The top 8 national teams remaining from the summer group stages – including Team USA, with T-Mobile donned on their uniforms and even more support from #TeamMagenta - will battle it out in a single-elimination tournament to crown a world champion.


T-Mobile Official Sponsors of the Overwatch World Cup

At BlizzCon we'll have a Magenta VIP seating section for T-Mobile customers in the Overwatch Arena as well as and an Un-carrier Lounge where fans can watch all 5 BlizzCon livestreams, meet Team USA, take their shot (of the photo variety) with the MVP trophy and create a custom poster to rep their favorite team. To make sure everyone can stay connected with all the BlizzCon action, we're stationing charging lockers throughout the event and providing complimentary Wi-Fi at the convention.


Those who can't make it to Anaheim can catch the action on Twitch, MLG.tv and BlizzCon Virtual Ticket (PPV). And everyone – no matter where you are - can vote for the Overwatch World Cup MVP, presented by T-Mobile, on Twitter using #TMobileMVP and your choice's gamer tag. With almost 70K fan votes last year, we're hoping this year's MVP vote is even more successful than a perfectly timed Gravity bomb/Dragonstrike wombo combo!


For Overwatch players, any gamer, or fan -- every second counts, so they deserve a network that can keep up. That's why we hope they'll choose to dominate the game with America's Fastest Unlimited Network for 19 quarters running based on real customer data. To read more about T-Mobile and our esports initiatives, check out what we helped craft for the first ever Overwatch League Grand Finals this summer, and to learn more about T-Mobile and esports, and read a few modest mobile gaming tips, check out Up Up Down Down Left Right Left Right B A Start!

T-Mobile Team USA


Un-carrier customers: This one(plus) is for you … and only you. The OnePlus 6T is launching exclusively at T-Mobile – a first in the US – on November 1! OnePlus’ much-loved smartphones have never been offered by a US wireless provider, but there's plenty of demand. The OnePlus 6T is a flagship phone minus the flagship price, and it lights up ALL the advanced capabilities of T-Mobile’s LTE network, the nation’s fastest.


In front of a sold-out crowd of more than 2,000 OnePlus enthusiasts in New York City, T-Mobile and global flagship device leader OnePlus announced that the OnePlus 6T is coming exclusively to the Un-carrier, making T-Mobile the first and only wireless provider in the United States to offer a OnePlus device -- ever! To celebrate, Un-carrier customers can snap one up earlier than anyone else exclusively at the T-Mobile Times Square store starting today – and that's the only place in the world to get the OnePlus 6T for 3 days! Then, starting November 1, the OnePlus 6T goes on sale nationwide in T-Mobile stores and on T-Mobile.com.


OnePlus has gained global fame delivering superphones packed with flagship specs at a fraction of the flagship price. The OnePlus 6T is no exception. With top-of-the-line specs, the new OnePlus 6T superphone and lights up every speed-boosting advanced LTE technology on T-Mobile's network (4x4 MIMO, carrier aggregation, 256 QAM, LAA and more). The OnePlus 6T is also the 21st device to light up the Un-carrier's new Extended Range LTE (600 MHz). It's a match made in (speedy) heaven.


"We've seen real demand for OnePlus smartphones at T-Mobile. Nearly 200,000 customers have already brought theirs to the Un-carrier – paying full price up front – before we even started carrying them. Wow! So, we did what we always do: listened and delivered by bringing the OnePlus 6T exclusively to our customers," said John Legere, CEO of T-Mobile. "The OnePlus 6T and T-Mobile's LTE network were made for each other – blazing speeds, incredible value and a great customer experience!"


"T-Mobile is the perfect wireless partner for us in the US," said Pete Lau, CEO of OnePlus. "The OnePlus 6T clocks some serious speed, and we wanted our customers to unleash it on the fastest network in the nation."



This device is for anyone who refuses to settle for anything but flagship specs but doesn’t want to fork over an entire paycheck to get it. Check out some of the incredible highlights!


  • 6.41” FHD+ AMOLED Display
  • 20MP + 16MP dual rear-facing camera and 16MP front-facing cameras
  • 600 Mhz enabled, providing expanded coverage
  • Snapdragon 845 Processor
  • 8 GB RAM, 128 GB ROM
  • 3700 mAh battery
  • Android 9.0 (Pie)
  • FOD (Fingerprint on display)


The OnePlus 6T will be available nationwide through T-Mobile stores and on T-Mobile.com starting November 1 at 6:00 am ET.


Read the full OnePlus announcement in our T-Mobile Newsroom, and for even more info, visit https://www.t-mobile.com/oneplus. Check out T-Mobile's @AskDes's OnePlus 6T unboxing here. To catch up on the action from this morning's OnePlus launch event in New York City – click here!







Hurricane Michael Updates

Posted by tmo_marissa Oct 15, 2018

Hurricane Michael crashed ashore in the Florida panhandle as an unprecedented Category 4 hurricane last week, the third most powerful storm to make landfall on the continental U.S.


Hurricane Michael’s impact came into full view last Thursday when T-Mobile techs could access and assess areas of impact. It’s clear the damage to some of the communities will take some time to repair. Our top priority is doing what we can to get our customers back up and running as soon as possible. We will also continue to evaluate how we can support our customers, employees and these communities in recovery efforts.





All sites in affected areas are operational and service in Bay and Gulf counties (Florida) has been restored.





T-Mobile is offering free service through the end of the month (including features and applicable late fees, sim starter kits, and device replacement fees) for postpaid, Magenta Prepaid, and Metro customers in areas with continued network impact. The credit does not apply to device charges, down payments, deposits, and insurance features. Postpaid and Metro customers will receive the free service via bill credit, and T-Mobile prepaid customers will have their renew date extended.


Zip codes included are:

Gulf County: 32456, 32465, 32457

Bay County: 32401, 32403, 32404, 32405, 32407, 32408, 32409, 32413, 32428, 32437, 32438, 32444, 32456, 32462, 32466, 32402, 32406, 32410, 32411, 32412, 32417


Additionally, through the end of October, we are:

  • Suspending collections for impacted customers
  • Waiving fees for customers who choose to come to T-Mobile (we don’t charge fees for customers who choose to leave)
  • Waiving device replacement fees





T-Mobile support trucks are located around the Panama City area to offer customers phones, accessories and other supplies. On October 29th from 10am to 4pm EST, trucks are located at:

  • Panama City Mall 2150 Martin Luther King Jr. Blvd., Panama City, FL 32405
  • Wal-Mart 10270 Front Beach Road Panama City Beach 32407
  • Wal-Mart Supercenter 725 N Tyndall Pkwy, Callaway FL 32404
  • Wal-Mart Supercenter 513 W. 23rd St., Panama City FL 32405


Cell On Wheels (COWs) are stationed in Panama City, Mexico Beach, Marianna, and Blountstown. Portable generators, Cells on Light Trucks (CoLTS), fuel trucks and other vehicles are also in locations such as hospitals, shelters, etc.


T-Mobile is also offering ‘Text to Give’ to help those affected by Hurricane Michael:

  • To donate $10 to the Volunteer Florida Foundation and support their Florida Disaster Relief Fund for Hurricane Michael relief efforts, text DISASTER to 20222.*

  • To donate $25 to Volunteer Florida Foundation and support their Florida Disaster Relief Fund for Hurricane Michael relief efforts, text DISASTER25 to 20222.*
  • To donate $10 to the American Red Cross and support Hurricane Michael relief efforts text MICHAEL to 90999.*

    *Any donations will be charged to your next carrier bill. Message & data rates may apply. More information can be found at www.mobilegiving.org/terms-and-conditions/


Lastly, T-Mobile is also once again supporting military veteran-led Team Rubicon's hurricane recovery efforts, including those for Hurricane Michael, this MLB Postseason, by pledging $5,000 per home run plus $1 per Twitter or Instagram post using #HR4HR. Everyone - T-Mobile customer or not - can pitch in by posting on Twitter and Instagram.


Read T-Mobile CTO Neville Ray's blog about the Florida Panhandle Recovery here: T-Mobile is Helping the Florida Panhandle Rebuild … Stronger, Better, and find safety tips and more information on how T-Mobile prepares for storms and hurricanes here: T-Mobile preps for hurricane season.


For the latest information on the storms, visit the NHC website here.

For Apple fans, September's the most wonderful time of the year -- and the Apple hype express is not showing any signs of slowing down!


With the announcement of three new iPhones and an all-new Apple Watch, you'll be hard-pressed not to toss aside trade-in your old device and upgrade to one of these bad mama jamas. These new devices are a beautiful mix of technology, design, and innovation that only Apple could pull off. What better network to pair them with than T-Mobile? Since each of these new iPhones supports 600MHz, you're going to be able to stay connected in more areas than ever! ATTN software nerds: all three new iPhones will launch with iOS 12 straight out of the box, so get excited, and read on for more!


iPhone XR

Coming 10/26, the iPhone XR, will be rocking an all-new 6.1-inch Liquid Retina display. This device features the awesome front facing TrueDepth camera (and super-fast, highly-accurate Face ID) offered by the iPhone XS and XS Max, and the iPhone XR is available in six different colors! Yellow iPhone!? Whaaaaat?


Pre-orders for the iPhone XR start 10/19 with the official launch date of 10/26. Let us know you are interested in getting the phone by pre-registering and we will let you know as soon as pre-orders are live.


iPhone XS and iPhone XS Max

The first two phones Apple launched this year were the iPhone XS and iPhone XS Max. If you were a fan of that sweet, sweet OLED display on last year's iPhone X, these two devices will not let you down. In fact, if you're a "bigger is better" kind of person, the iPhone XS Max has you covered with the biggest screen on an iPhone ever; a 6.5-inch edge to edge Super Retina display.


The XS and the XS Max have officially launched, so you can order now!


Apple Watch Series 4

Apple is taking things up a notch with the world's most popular smartwatch: their newly redesigned Series 4's displays are over 30% larger than the previous series. You'll be able to take your health care seriously with the Series 4, with 3 new heart features -- low heart rate detection, heart rhythm, and built-in ECG! The new Series 4 also has fall detection that may alert emergency services automatically if you take a nasty spill.


These devices are packed with some of the most advanced hardware and software to date! Check out some of the key features:



Apple iPhone XS and XS Max

  • 5.8-inch Super Retina display (OLED) with HDR - XS
  • 6.5-inch Super Retina display (OLED) with HDR - XS Max
  • IP68 dust and water resistant (maximum depth of 2 meters up to 30 minutes)
  • 12MP dual cameras with dual OIS and 7MP TrueDepth front camera—Portrait mode, Portrait Lighting, Depth Control, and Smart HDR
  • Face ID for secure authentication and Apple Pay
  • A12 Bionic with next-generation Neural Engine
  • Wireless charging—works with Qi chargers
  • iOS 12 with Memoji, Screen Time, Siri Shortcuts, and Group FaceTime

Apple iPhone XR

  • 6.1-inch Liquid Retina display (LCD)
  • IP67 water and dust resistant (maximum depth of 1 meter up to 30 minutes)
  • 12MP camera with OIS and 7MP TrueDepth front camera—Portrait mode, Portrait Lighting, Depth Control, and Smart HDR
  • Face ID for secure authentication and Apple Pay
  • A12 Bionic with next-generation Neural Engine
  • Wireless charging - works with Qi chargers
  • iOS 12 with Memoji, Screen Time, Siri Shortcuts, and Group FaceTime

Apple Watch Series 4

  • GPS
  • Over 30% larger display
  • Electrical and optical heart sensors
  • Digital Crown with haptic feedback
  • 50% louder speaker
  • S4 SiP with faster 64-bit dual-core processor
  • Improved accelerometer and gyroscope for fall detection
  • Swimproof
  • watchOS 5
  • Aluminum case


Get yours

Now that you're all hyped up for the new devices, you probably want to know how you can get your hands on them! The iPhone XS and XS Max, along with the Apple Watch Series 4, have officially launched as of September 21st.


The iPhone XR pre-orders start October 19th. You can place your order in a multitude of ways: through T-Mobile app, on T-Mobile.com, in-store, or by calling your lovely Team of Experts over the phone. If you already ordered a new iPhone, we have some pretty awesome offers-- check out the details to see if it's a good fit for you!


Looking for a few more details? Look no further! We've got resources available below, with updates to come as details are filled in!

Just in time for the first games, T-Mobile announced its revival of #HR4HR (Home Runs for Hurricane Recovery) for the 2018 Major League Baseball (MLB) Postseason.


T-Mobile is stepping up to the plate by donating $5,000 for every Postseason home run to support hurricane recovery efforts by military veteran-led Team Rubicon. Plus, starting today everyone – T-Mobile customer or not – can make an impact by simply posting with #HR4HR on Instagram or Twitter. For every post, tweet or retweet using #HR4HR through the conclusion of the World Series, T-Mobile will donate $1 to Team Rubicon – adding to the millions already raised!



Following the devastation of hurricanes Maria, Harvey and Irma last year, T-Mobile raised over $4 million to support Team Rubicon and their disaster relief efforts. The Un-carrier started with #HR4HR during the 2017 MLB Postseason, raising $2.78 million thanks to the generosity of fans across the nation. This year, the Un-carrier reaffirmed its dedication to U.S. military and veterans during MLB All-Star Week and the T-Mobile Home Run Derby with #HatsOff4Heroes. Now, the Un-carrier is back at bat to make an even greater difference in the wake of Hurricane Florence.


"Over the past year, MLB fans hit it out of the park by helping raise more than $4 million for Team Rubicon. And in the wake of Hurricane Florence, there is simply no better time than now to stand as one," said John Legere, CEO of T-Mobile. "That's why we're kicking donation efforts into high-gear and calling on all fans to join us again by making an even greater impact during Postseason. We won't stop serving!"


T-Mobile is once again partnering with fellow changemaker Team Rubicon, a non-profit organization that offers military veterans a chance to extend their service by directly helping those impacted by natural disasters. According to Team Rubicon, T-Mobile's #HR4HR support helped the non-profit launch 67 operations and deploy more than 2,000 volunteers - the majority of them military veterans.


In the wake of Hurricane Harvey, Team Rubicon volunteers helped muck-out flooded homes, remove downed trees and debris, and support recovery efforts in southeast Texas. Their efforts saved the affected families and communities $3.3 million in labor costs! And in Puerto Rico, Team Rubicon has rebuilt 308 roofs to date, benefitting 895 Puerto Rican residents, and is now launching a home rebuilding operation in Florida, where they will rebuild 30 homes impacted by Hurricane Irma over the next year.


T-Mobile and Team Rubicon

In September, T-Mobile employees joined forces with Team Rubicon volunteers to rebuild damaged homes in Texas.


"T-Mobile's support of our mission has been critical to Team Rubicon's growth and impact over the past year," said Jake Wood, CEO of Team Rubicon. "Their contributions supported our initial Hurricane Harvey response efforts, and helped us make a long-term commitment to rebuild 100 storm-damaged homes in the Houston area. We couldn't be more grateful to T-Mobile for their partnership and their support of the broader veteran community."


The Un-carrier is also continuing its support of 'Text to Give,' enabling customers to donate directly to help those impacted by Hurricane Florence. T-Mobile customers can send a text and their donations will appear on their next month's bill:

  • Text FLORENCE to 90999 to donate $10 to the American Red Cross
  • Text FLORENCE to 501501 to donate $10 to United Way South Carolina
  • Text HURRICANE to 20222 to donate $25 to Save the Children


To see more images from last year's recovery partnership with Team Rubicon (and read more Un-carrier updates) check out our Newsroom release.

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