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News & Updates

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Love Your Pet Day Contest

Posted by tmo_chris Feb 20, 2018

Hey T-Mobile Community! Are you ready for another contest? If not, too bad, 'cause it's happening! With love still in the air from Valentine's day, we want to celebrate Love Your Pet Day with a fun contest all about your furry, feathered, or scaly little family members. Many of us here on the Community team have pets, and we talk about them all the time I mean, who doesn't like to share stories about how their furry little friends brighten up their days?



The challenge

It's super simple! Is there a special treat your pets go absolutely nuts for? Does your pet take up

75% of the bed at night, but make up for it by being an awesome snuggle buddy? Is your pet your Netflix binge-watching partner? We want to see this cute creature and hear about all of the ways you show your pet what a proud pet parent you are.


Enter the contest

Starting today 2/20/2018, through 3/6/2018, visit our Contest thread and post a picture showing us how much you love your pet, and you'll have the chance to win one of three sweet T-Mobile pet collars! Please note, the collar shown at right is not to scale -- but if it's too big or too small for your pet friend, we hear they make pretty sweet bracelets! At the end of the contest, the Community Manager team will pick 3 random winners and announce them in the Magenta Lounge. Don't worry, there are no losers here where we're concerned -- our staff is more or less guaranteed to gush over your cute non-human family member, and you can share every comment with them.



  1. Photos must be posted before 11:59 PM ET 3/6/2018 to qualify
  2. Full list of rules can be found here Support Community Pet Collar Sweesptakes Rules

Game on!

Posted by tmo_chris Feb 12, 2018

Ever wonder why there's a number below the avatar on your posts? What the heck is that trophy icon at the top right of the page? Whether you're a gamer or just enjoy a good old-fashioned challenge, you'll be happy to know that we have just the thing to satisfy that competitive nature. The T-Mobile Support Community is a great place to get answers, and an ongoing game where members can compete to complete missions, gain points, and climb the leaderboard.


Missions and Points


You can complete missions and earn points for doing just about anything here on the Community. Was today your first day logging into the support community? If so, you completed the Welcome to the Club mission and snagged 5 points! Your first post will net you 5 more for completing the Conversationalist mission, but don't worry -- you'll continue to earn more points the more you participate.


There are also a few missions that you really have to work for. If you throw your two cents in on another user's post and your suggestion works for them, when they mark your reply Correct you'll have completed the Smarty Pants mission. We also have a few limited time missions that you can only complete by visiting the Community and posting on specific holidays, or with the winning entry to one of our awesome contests!



So now that you have all of these points, what do you get? In short, bragging rights! As you accumulate points, not only will you sport your rising level under your profile picture, you'll also climb the Leaderboard. Getting to the top is no easy task but if you're an active member in our Community, you'll find yourself in the Top 10 in no time! The view from the top is great – and our members who've been around for a while know there's usually a chance to score some sweet T-Mobile swag!


Track your progress!

Want to see where you stand, which missions you've completed, and keep tabs on the points you're earning? Click the Trophy icon in the top right of the page and select More to visit the Reputation page. We've got everything organized in four categories to give you a detailed view of your progress.

  • Activity - A real time look at the points you've earned and when they were awarded.
  • Missions - See the missions you've completed, the ones you're currently working on, and the ones you need to tackle.
  • Places - Are you a Plans & Services guru or an Apple Products genius? Check out your areas of expertise with this view, which shows points earned in specific spaces within the community.
  • Ranking - View your current position on the leaderboard, and see which Community members are close to you in rank.

We're stoked to host an ever-expanding wealth of knowledge on our Support site! That said, every now and then you might find yourself with a question that stumps that magenta magnifying glass. We've made some improvements to our site to help you search for answers and ask our T-Mobile Support Community!


Widgets and buttons and blogs, oh my!

The answers are out there! On the off chance that our Support document content doesn't do the trick, our amazing T-Mobile Support Community can help! We wanted to call out a change that we've been looking forward to for a while -- some improved Ask a question widgets and Create a discussion buttons that will make it easy for Support visitors to pose their queries and get answers.


Where can I find them?

The new widgets and buttons have a few different homes.

  • Main landing spaces, across the top of the screen on laptop/desktop and in a descending row on the Support homepage on mobile; Account, Coverage, Deals, Devices, and Plans & Services, now have Ask A Question boxes below the Helpful Topics listed on the landing page. Just look for this section:


  • Discussion spaces, listed on the Community homepage, are now home to shiny new buttons right up top, just below the title for the section!


  • No Blog is an island -- our blogs now include an invitation to create a discussion, too! We can't promise tropical drinks, but we're excited to hear your thoughts. Just click ask our community to create a discussion.



How do I use them?

Just type your question into the open field in the Ask a question box and hit enter. We'll give you a few helpful suggestions, but if you still don't see what you're looking for, you'll be prompted with a link to ask on the corresponding discussion page! Clicking there will open a full discussion window with all the space your heart could possibly desire. Create a discussion buttons and the links below our blogs are even easier -- they take you straight to the blank discussion box. Ask an intricate question or a general one, and we'll do what we can to drum up an answer or advice for you! As you'll see, we're also pretty happy to talk about food, too.


What else is new?

Asking questions with ease isn't the only improvement on the roster for this Support update! Check out some other new and recent improvements in this blog generously written by a member of our multi-talented Development team: Support Update Notes - January 31, 2018. You can see more Support Update Notes and follow along with tons of changes we've made over the past year in our new and improved Blog Archive!


We're always looking for feedback on ways we can make the site better. Our team monitors the surveys our visitors are asked to take and we incorporate your suggestions whenever possible, so keep the ideas coming!

Support Update Notes



Release DateJanuary 31, 2018


Farewell, January. You were cold and snowy.


What's New

Header and breadcrumb updates!

  • We've made several updates to our header and breadcrumbs to help you get around more easily.


  • The T-Mobile logo now links to our Support homepage.
  • Breadcrumbs have been condensed to a single item by default, with a dropdown to show the details when needed.
    • This was previously available for mobile users and has now been extended to desktop users!
  • "Ask a question" is now "Ask our community" in our navigation sub-header.


Support Community 2.0! Now super-charged!

  • Support Community has been refreshed, now much simpler for new users to start asking questions and getting involved.


  • New, simple discussion lists!


  • Easy to navigate help content for first-time users.


  • Recent discussions are now featured on content pages!


  • ...and help pages!



Footer updates!

  • We've updated our social media list, and Jobs is now Careers.



Developer Comments: A lot to take in? You're right! This is a huge update, and it's been a long time coming. We're hoping make it easier to ask a question and reply to other threads in the Support Community. We also want to take away some frustrations with the header and breadcrumb refresh. And footer updates. And a couple dozen bug fixes. It's been a busy few weeks.


Bug Fixes

Various bug fixes and improvements

  • Fixed issues with the Ask a Question segment
  • Fixed an issue where separate DIGITs spaces would show in search results in a confusing way
  • Fixed an issue with News & Updates blog historic posts not loading

2018 is here, full of promise and predictions! Whether you rang in the New Year with a new phone or used a trusty sidekick to take your NYE countdown video -- extra points if you used an actual Sidekick -- it's never a bad idea to start the year off with a few improvements in mind. We trust you'll set all goals necessary to live your best life in 2018, but wanted to recommend a new approach to securing your account with us in the New Year, too.


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Account Security

Your privacy and account security are important year round. When you reach out to our Care and Tech teams over the phone, we'll verify your identity with certain personal information. You can always add Authorized Users and a Customer Care password to give you oversight and control of who can access your account and make changes, and we're not stopping there!


We've also been adding some security precautions to protect you and your phone against unwanted SIM changes, or worse, unauthorized port-outs. We're even collaborating with the Mobile Authentication Task Force to protect consumers, and this is just one step in that direction.


Get Protected!

Adding a password to protect your account from unauthorized access is as easy as reaching out to our Care team. We’ll check your details, work our magic, and then you’ll be doubly safe for the next call! While you’re working with us, we encourage you to add the new Port Validation feature for extra protection.


Porting out already requires verification of certain details, but Port Validation adds another layer of security to the port process. We'll add the feature, and the Billing Responsible Party can choose a 6- to 15-digit numeric password that must be verified before a line can be moved.This helps prevent fraudsters from taking your number to another carrier and then using it to trick two step verification, which allows password resets for personal accounts like your bank or email. You can find out more about Port Validation and other consumer concerns here, or take a look at this recent blog in our Newsroom. Stay safe out there, and we wish you the best of luck with all your resolutions!

Dr. Martin Luther King, Jr.'s incredible work as a civil rights and human rights activist continue to inspire us, and we know that our strength comes from our diversity. That's why we're proud to join our T-Mobile Multicultural Network to celebrate MLK Day in ways that honor his legacy as a champion of service to others and a challenger of barriers.


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In 1957, MLK issued a stirring call to action, explaining that "Life's most persistent and urgent question is, 'What are you doing for others?'". Our teams will take this call to heart, volunteering within their communities to remember MLK, with a goal to total over 5,000 service hours across the week. Whether we're painting murals, planning supply drives, or celebrating with community organizations like the Boys & Girls Club, we aspire to the greatness Dr. King spoke of when he said "Everybody can be great, because anybody can serve."

In line with the Multicultural Network's call to connect with the greater community, we'll also have teams marching in MLK parades across the country. We'll continue our commitment to education as well, paying respect to Dr. King's efforts with visits to the King Center and National Civil Rights Museum. You can keep up with us by following the hashtag #TMOMLK across our social media.



Dedicating his life to advance human rights against great odds, to say that Dr. King was a trailblazer would be an understatement. On January 17th, T-Mobile's Multicultural Network will recognize the inspiring stories of some of our own #TMOTrailblazers.


Dr. Jen Welter will keynote our MLK webcast event hosted in Richardson, TX, with insight into the challenges and evolution of her journey as the first female coach in the NFL. Following, a panel of inspiring members of T-Mobile's leadership team will share stories of how they've forged new territory to achieve success. Whether they're the first in their family to graduate from college, achieve a salaried position, or attain U.S. Citizenship, these candid discussions will inspire not only our T-Mobile team members, but any who are looking to overcome obstacles and bring a dream to life.


You'll find these stories at T-Mobile Careers on Twitter, or by following #TMOTrailblazers across our social media platforms. We hope you'll join our Multicultural Network and our T-Mobile team at large in doing bigger things to celebrate of MLK Day this year!


Android 8.0 Oreo. Mmmm!

Posted by tmo_chris Jan 2, 2018

It's that time of year again, folks! Android has released 8.0 Oreo™ and it comes with some pretty awesome new features as well as a few facelifts. If you're still enjoying Nougat, then grab a nice cool glass of milk and take a look at some of the sweet treats that await with Oreo™!



What's so tasty about Oreo?

Here are the big ticket improvements:


Faster boot times - This improvement should shrink the eternal wait for your phone to power on. Pro tip: rebooting your device is a great way to keep your phone performing at peak efficiency so it won't be a burden to perform this simple everyday task.


Picture in Picture (PiP) Mode - Android Nougat 7.0 gave us "split-window" mode but Oreo™ enhances that ability with PiP, letting you customize your viewing experience. Now you can resize a YouTube video or Hangout call while checking your e-mail or following an online recipe for Oreo™ Stuffed Chocolate Chip Cookies!


Enhanced notifications - In the past, without a fancy home screen launcher, you likely had to swipe down your notification bar to see if someone tagged you in a Facebook post or liked your Instagram photo. With Oreo™, you'll notice easy to spot dots next to your applications as the action's happening.


Along with those fantastic headliners, Android Oreo™ is packed with other little gems like:

  • New Emoji - fresh takes on talking in pictures.
  • Android Instant Apps - who wants to wait for an install?
  • Autofill enhancements - easier and quicker data entry.
  • Adaptive icons - more cohesive and attractive app icons await.
  • A brand new Easter Egg to hunt for - let us know when you find it!


Where and how do I get it?

We want to ensure that the update is as smooth as possible for every Android-loving customer out there (and your numbers are strong)! Once Oreo's™ been perfected by device manufacturers, polished up specifically for T-Mobile customers, and then tested thoroughly, the roll out will begin. Device by device, we are committed to giving our users the most up-to-date versions of new operating systems! Be sure to keep an eye on our trusty Software Updates page, freshly updated with Oreo details, to follow along with your device's journey to Oreo™!

Holiday Blog Banner Top


  ♫ T-Mo bell, T-Mo bell, T-Mo bell rock ♪

♪ The Un-Carrier's deals are really a steal ♫

♫ Thrashing and slashing the competition ♪

♪ We won't stop 'til we're number one! ♫


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Get help setting up your new favorite toy

Whether your new bundle of electronic joy was delivered by Santa or your sweet local UPS guy, Chad, chances are that you'll need a little help setting up that brand new phone.


Frosty the Snowman will ask you if you're married, but he won't help you move your photos from your old phone to your new one! Bust out the eggnog (just not too much...) and read about all the ways good girls and boys can set up their brand new Android or iPhone.



Island of Misfit Links!


Holiday Blog Banner Bottom

Our network is expanding exponentially and we won't stop -- but we won't stop looking for ways to simplify "always online" connections for our customers, either!

A few weeks ago we announced improvements to two of our existing coverage solutions, and for intrepid warriors of the friendly user trial, we've got a third option that might just be a great fit! Take a peek below for details on the enhanced coverage equipment available now and a link to explore the potential third addition to our coverage solution roster.



4G LTE CellSpot 2

If you have broadband internet and live in an area where we have wireless spectrum, but might not have enough indoor coverage to "boost", then a CellSpot can be a huge asset. The 4G LTE CellSpot 2 delivers a 4G LTE signal for reliable connection on compatible equipment. Though our original 4G LTE CellSpot was a great solution for many customers, the newer version has the ability to support LTE on both Band 2 and Band 4, making this a friendlier option than ever before! Check out the additional upgrades made to the 4G LTE CellSpot 2:

  • New look, new packaging
  • Smaller form factor
  • Software/hardware fixes
  • Improved ventilation
  • Increased vertical stability (detachable bracket replaced with a built-in stand)
  • More accessible GPS connector: moved to upper corner
  • Hardware upgrade: Qualcomm chipset


4G LTE Signal Booster Duo

The enhancements to the CellSpot are awesome, but if your home set-up doesn't quite fulfill the requirements, relax! We've made some improvements to our 4G LTE Signal Booster Duo as well. The booster still works the same way; with a window unit that you place where you receive the strongest signal and a coverage unit that you place inside your home in the area where you need signal the most - with a potential payoff of added coverage up to 3,000 square feet.


The big upgrade here is a new hardware design that supports Band 12 in addition to Bands 2 and 4, so tons of customers in areas where 700 MHz extended range LTE is the big performer can now take advantage of an added boost!



But wait, there's more



We hinted at a third new coverage solution option -- and what kind of mystery mongers would we be if we did more than hint? If you enjoy testing new products and reporting your experience, and your home or business coverage could use a little help, then we have just the project for you.


Though we can't share much about our Freedom Friendly User Trial, we can say that this mystery coverage solution offers a seamless internet connection and has you covered when your primary ISP is down or the power goes out! This trial has limited availability, and there are a few eligibility criteria as well (don't worry, there won't be a physical). If you're a good fit for the project, we'd appreciate your help! Please take our pre-screen survey to see if you'd be an ideal candidate for this opportunity -- you can click here or scan the QR code to the right. Space is limited, so the sooner you visit, the better! We'll be chatting about all things user trial here in our Support Community, so remember to come back and visit us if you're accepted!



Support Update Notes



Release DateDecember 13, 2017


We're squeezing in one more update for 2017. It's been a wild ride. Thanks for reading.


What's New

New winter holiday background for Support homepage!


  • Snowflakes!


New "Device Protection" space has been added!


  • There is a new topic for Device Protection.
  • Content related to device protection, including JUMP!, will be here.


New "Check your usage" button has been added!


  • A new button for quickly taking users to their usage page off of Support has been prepared.
  • This button will be added to relevant content in the near future.


Developer Comments: A new space for Device Protection content, a button for customers' checking their usage, and a holiday theme!


Bug Fixes & Improvements

Various bug fixes and improvements

  • Fixed an issue with "Carrier Freedom" search result showing when not intended


Support Update Notes



SiteT-Mobile Support
Release DateNovember 29, 2017


Revitalized on far too much turkey and stuffing, we're back at it! Just like you put away your pumpkins and rolled out lights, we're updating the holiday theme piece by piece. We're also bringing the first phase of an important revamp to Community, targeting improving the path for users to ask questions.


Just when you thought we'd slow down for the holidays!


What's New

Community revamp, phase one

  • Discussion topics have been condensed, reducing overly specific topics into more accommodating, broad topics
    • This change is being made to adjust to the use cases we're seeing.
    • With this, we hope to eliminate any confusion of choices between similar but different topics, freeing users up to confidently create discussions.
  • Top navigation changes to encourage easier discussion creation


Thanksgiving theme reverted, new holiday Un-Carrier photography


  • Falling leaves holiday theme for Thanksgiving has been removed.
  • Photography in banner has changed to winter holiday themed photo.


Various other improvements

  • Software Updates has been updated with Oreo-themed graphics.
  • Fix to small caching issue


Developer Comments: This is like runners lining up on the line before a race. Our holiday theming and Community discussion revamp are all stepping into position to get up and running. If any apparel sponsors are interested, inquire within.


Although T-Mobile Tuesdays make every Tuesday special at T-Mobile, for #GivingTuesday on November 28th, we've earmarked holiday dollars to put customers, employees and fans in charge of the giving.



How to give on #GivingTuesday

T-Mobile is making it easy for everyone to give on November 28th. You can check into the T-Mobile Tuesdays app, tweet with #GivingTWOgether, and if you're an employee, donate with your employee giving account! Here's how it works:



T-Mobile customers can log into the T-Mobile Tuesdays app on November 28th and get a $2 gift from T-Mobile to give to their choice from the following organizations: Boys & Girls Clubs of America, Team Rubicon, Feeding America, or the American Red Cross.


Not a customer (yet) and want to participate? Anyone can tweet with the hashtag #GivingTWOgether on Twitter on November 28th, and for every tweet, T-Mobile will deliver an additional split donation to the same four charities, up to $100,000. That's another potential $25,000 per organization!


T-Mobile employees will also receive a gift to pay forward -- $28 deposited to their internal giving account on #GivingTuesday, which they can donate to any charity of their choice.



What your gift does

A $2 gift goes far for those in need, and each donation from the T-Mobile Tuesdays app and #GivingTWOgether tweet enables:


All it takes is a few moments of your time to assign T-Mobile's dollars to do good out there! We're thankful for our customers, our teams and our communities -- thank you for taking a moment to help us give back. Curious about other ways we're doing good in the world and the wireless industry? You can read more about this initiative and all things T-Mobile in our T-Mobile Newsroom!

'Tis the season for many things: expressing gratitude, sharing time with loved ones, and giving back. We hope you get the chance to do every single one of them! For many, it's also a time when we start doodling the name of a fancy new phone on our gift list or wish list.


New and upcoming devices

Some amazing equipment's been released in the past few months, but we're not stopping with what we've showcased through the summer and fall! In the event that you're not already making plans for the phone you'll use to take your New Year's photos in just over a month, we've got a few more options for you to consider. Whether you're looking for a phone that packs a feature-laden punch without leaving a huge dent in your wallet, a mid-range offering that's anything but middle of the road when it comes to innovative new technology, or a rugged beast version of a beloved flagship staple; we've got you covered! Each device offers something fantastic; so if nothing on the current roster's speaking to you or your loved ones (or if you're of the mind that it's never too late to rethink those NYE plans), take a peek!


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T-Mobile REVVL Plus

  • 6 inch full HD IPS display, Gorilla® Glass
  • 2.0 GHz octacore processor
  • Dual rear-facing 13 MP and 5 MP cameras
  • 8 MP front-facing camera
  • 3380 mAh battery
  • Fingerprint sensor
  • 32GB device memory, expandable to 128GB




HTC U11 life

  • 5.2 inch Super LCD display, Gorilla® Glass
  • Qualcomm Snapdragon 630 octacore processor
  • IP67 rated water and dust resistant
  • 16 MP main camera with Phase Detecting Auto Focus, HDR Boost, and multiple shooting modes including Manual, hyperlapse, slow motion and 4K video recording
  • 16 MP front-facing camera with HDR Boost, live make-up, auto and voice selfie modes, and full HD 1080P video recording
  • 2600 mAh battery
  • HTC USonic: active noise cancellation adapts to your environment to reduce distraction, and USonic earbuds provide an individual sound profile personalized for your ears
  • Edge Sense: awesome new tech that lets you squeeze to open apps and perform specific in-app functions in everyday apps like the camera, maps, and music
  • Google Assistant and Amazon Alexa: squeeze to access Google Assistant and Amazon Alexa to find a restaurant, order food, get directions, and so much more.
HTC U11 Life.png


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Samsung Galaxy S8 Active

  • 5.8” Super AMOLED display, Gorilla® Glass 5 + reinforced protective layer
  • Qualcomm Snapdragon 835 octacore processor
  • IP68 rated water and dust resistant + military-grade body
  • 12MP dual pixel main camera with autofocus
  • 8MP front with autofocus
  • 4000 mAh, Fast Wired or Wireless Charging
  • Iris recognition and fingerprint scanning
  • 600 MHz compatible


Get your holiday on!


If you're thinking that one of these new devices would be the perfect fit for that checklist you're making, then don't waste a minute! You can order any of these devices or whatever else strikes your fancy through MyT-Mobile, the T-Mobile App, with our Care team by dialing 611, or at a T-Mobile store near you.


Whether you're in the market for a phone (or tablet, or smart home equipment -- the sky's the limit!) or not, we're wishing you a happy start to the season! If you've got a little bit of holiday cheer to spare; or need some help getting into the spirit, we're talking with our Community members about wish lists, gratitude checks, and most importantly, FOOD. You can join in here! Can't wait to eat read your recipes!

We're here to revolutionize the wireless industry, and we believe that change starts within our organization. Diversity is a huge part of who we are -- a commitment not just to each other, but to our customers.


Diversity Drives Results

As our CEO John Legere has said, “Our diversity is not only a huge source of pride; it’s also a massive competitive advantage. T-Mobile’s diversity fuels better ideas—the very ideas that are driving our Un-carrier revolution forward." In June of this year more than 150 CEOs from some of the world’s leading companies have signed on to the CEO Action for Diversity & Inclusion™.  This commitment is a pledge of action to cultivate a workplace where diverse perspectives and experiences are welcomed and respected, where employees feel encouraged to discuss diversity and inclusion. Research reveals that stronger business outcomes directly correlate with diverse teams and inclusive workplace environments where ideas can benefit from many unique voices.


T-Mobile Women's Leadership Network


Women's Leadership Network

Since November 14th is the Confidence Coalition's International Girl's Day, following closely on the heels of last month's International Day Of The Girl, we thought it would be a great time to highlight the stellar contributions of our largest employee network, the Women's Leadership Network. Women make up roughly 42% of our T-Mobile US workforce, but for four years now the WLN has been an organization open to any person who "believes that a gender-balanced environment strengthens individuals, community, and company".


True to the network's call, #LeadFromEveryChair, the WLN actively works to ensure that every woman at T-Mobile is prepared to engage their voices confidently and improve the company for our customers and ourselves, offering mentor programs, career development, skill training, and the insights of featured speakers. The network kicked off 2017 by celebrating Women’s History Month with a massive Women’s Summit. Hosted at T-Mobile HQ, the Summit was made available online for live participation across the country. Our dedication to the importance of gender equality doesn't stop with our corporate community, though! WLN Chair Christina Weber explained that she's inspired by how strongly the network feels "about telling our members’ stories, highlighting their accomplishments, and shining a light on their impact both internally, as well as outside of T-Mobile."



What's Next

The WLN's upcoming agenda is anything but limited to T-Mobile internal goals, and involves partnering with other Diversity & Inclusion network groups to echo the value of every voice with the next generation. "Our goal for 2018 is to continue to build upon the engagement we saw in 2017, and to continue to make a positive impact to our members, as well as to the success of T-Mobile. We’ve been active participants in external tech conferences (and are Platinum Sponsors at this month's Grace Hopper in Seattle), we’ve partnered with the Boys and Girls Club in STEM events, and the YWCA in their Week without Violence campaign," Christina said.


When we asked Christina what advice she'd offer to girls in 2017 who want to be leaders, her encouragement was the perfect response to IGD's #YouCan. "Our tag line is #LeadFromEveryChair – which means being a leader isn’t about title, it’s about how you show up every day. And how you show up is your choice. You are in charge. If you have aspirations to own your own business, do it. If you want to be an executive, fantastic. If you want to stay at home and raise a family, then you’re being a leader there too. The International Girl's Day slogan is 'She can do anything' – and it’s true. Don’t ever let anyone hold you back!"

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