Hurricane Michael crashed ashore in the Florida panhandle as an unprecedented Category 4 hurricane last week, the third most powerful storm to make landfall on the continental U.S.
Hurricane Michael’s impact came into full view last Thursday when T-Mobile techs could access and assess areas of impact. It’s clear the damage to some of the communities will take some time to repair. Our top priority is doing what we can to get our customers back up and running as soon as possible. We will also continue to evaluate how we can support our customers, employees and these communities in recovery efforts.
NETWORK UPDATES (10/22)
All sites in affected areas are operational and service in Bay and Gulf counties (Florida) has been restored.
CUSTOMER SUPPORT (10/24)
T-Mobile is offering free service through the end of the month (including features and applicable late fees, sim starter kits, and device replacement fees) for postpaid, Magenta Prepaid, and Metro customers in areas with continued network impact. The credit does not apply to device charges, down payments, deposits, and insurance features. Postpaid and Metro customers will receive the free service via bill credit, and T-Mobile prepaid customers will have their renew date extended.
Waiving fees for customers who choose to come to T-Mobile (we don’t charge fees for customers who choose to leave)
Waiving device replacement fees
COMMUNITY SUPPORT (10/29)
T-Mobile support trucks are located around the Panama City area to offer customers phones, accessories and other supplies. On October 29th from 10am to 4pm EST, trucks are located at:
Panama City Mall 2150 Martin Luther King Jr. Blvd., Panama City, FL 32405
Wal-Mart 10270 Front Beach Road Panama City Beach 32407
Wal-Mart Supercenter 725 N Tyndall Pkwy, Callaway FL 32404
Wal-Mart Supercenter 513 W. 23rd St., Panama City FL 32405
Cell On Wheels (COWs) are stationed in Panama City, Mexico Beach, Marianna, and Blountstown. Portable generators, Cells on Light Trucks (CoLTS), fuel trucks and other vehicles are also in locations such as hospitals, shelters, etc.
T-Mobile is also offering ‘Text to Give’ to help those affected by Hurricane Michael:
To donate $10 to the Volunteer Florida Foundation and support their Florida Disaster Relief Fund for Hurricane Michael relief efforts, text DISASTER to 20222.*
To donate $25 to Volunteer Florida Foundation and support their Florida Disaster Relief Fund for Hurricane Michael relief efforts, text DISASTER25 to 20222.*
To donate $10 to the American Red Cross and support Hurricane Michael relief efforts text MICHAEL to 90999.*