Ever wonder why there's a number below the avatar on your posts? What the heck is that trophy icon at the top right of the page? Whether you're a gamer or just enjoy a good old-fashioned challenge, you'll be happy to know that we have just the thing to satisfy that competitive nature. The T-Mobile Support Community is a great place to get answers, and an ongoing game where members can compete to complete missions, gain points, and climb the leaderboard.


Missions and Points


You can complete missions and earn points for doing just about anything here on the Community. Was today your first day logging into the support community? If so, you completed the Welcome to the Club mission and snagged 5 points! Your first post will net you 5 more for completing the Conversationalist mission, but don't worry -- you'll continue to earn more points the more you participate.


There are also a few missions that you really have to work for. If you throw your two cents in on another user's post and your suggestion works for them, when they mark your reply Correct you'll have completed the Smarty Pants mission. We also have a few limited time missions that you can only complete by visiting the Community and posting on specific holidays, or with the winning entry to one of our awesome contests!



So now that you have all of these points, what do you get? In short, bragging rights! As you accumulate points, not only will you sport your rising level under your profile picture, you'll also climb the Leaderboard. Getting to the top is no easy task but if you're an active member in our Community, you'll find yourself in the Top 10 in no time! The view from the top is great – and our members who've been around for a while know there's usually a chance to score some sweet T-Mobile swag!


Track your progress!

Want to see where you stand, which missions you've completed, and keep tabs on the points you're earning? Click the Trophy icon in the top right of the page and select More to visit the Reputation page. We've got everything organized in four categories to give you a detailed view of your progress.

  • Activity - A real time look at the points you've earned and when they were awarded.
  • Missions - See the missions you've completed, the ones you're currently working on, and the ones you need to tackle.
  • Places - Are you a Plans & Services guru or an Apple Products genius? Check out your areas of expertise with this view, which shows points earned in specific spaces within the community.
  • Ranking - View your current position on the leaderboard, and see which Community members are close to you in rank.